The Blue House Surgery
1 Kildowan Road, Ilford, IG3 9XWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not disable Friendly
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2025
I have trouble standing for long and still even after highlighting many time I still found my visit where I was made to feel uncomfortable and had no where to sit. This practice is not disable friendly.
Visited February 2025
The Blue House Surgery has not yet replied.
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Review titled Very rude staff
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2024
Hi, My sister made a phone call today to get appointment as getting appointments now adays is big issue and you have to call exact 8 she was doing night shift she had to stay back at work to do call and waited an hour on call until her number was called. And when she finally got a contact with reception the staff was so rude and constantly was cutting her off angrily and rude way saying just answer what asked and not letting her explain her kids issue in detail that why they need appointment. I understand that there's too much work load, patients calling for appointments but that's no way to treat patients on call insulting them like that. If they didn't had any slots they can always nicely decline instead of making other person shut like that like as if they know nothing and are stupid. Kindly make ur staff speak to patients nicely instead of demeaning them. Thanks
Visited November 2024
The Blue House Surgery has not yet replied.
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Review titled Blue House surgery
Rated 1 star out of 5
by A Rinescu - Posted on 28 October 2024
Shocking how when I tried to contact them on a Monday, the voicemail came through informing me that they are closed. I contacted White House surgery branch, I suppose they are part of the same “trust” as it was one of the options which came through in the voicemail,but I haven’t been able to get a Cervical screening appointment date. The receptionist has informed me that there are no available dates except for a few in the morning, until 18th November. Disappointing as my work hours are not allowing me to attend this. How are we supposed to check our health or stay informed about our health if we go to work? I will also complain to CQC as this is beginning to be unacceptable standards of practice.
Visited October 2024
The Blue House Surgery has not yet replied.