The Border Practice
Blackwater Way, Aldershot, Hampshire, GU12 4DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Have refused to let me book an appointment on more than one occasion despite having a severe infection resulting in me having to go to a&e. Can never book appointments. Reception staff rude. Was due a phone consultation after referral from 111 and never bothered to ring me. Avoid.
Visited February 2023
Review titled The Border Practice
Replied on 09 February 2023
Dear Patient Thank you for taking the time to post your review. We are sorry that you feel we have not helped you with your care. I have audited all direct bookings that 111 made into our systems over the last 3 weeks and see that we contacted and ensured care for all of these bookings. If you would like to contact me directly and let me have your name, I can also audit our phone call recordings to hear the conversations. I can then address any shortfall that may have occurred in the interactions with you for your care. Thank you for your time with your review and look forward to hearing from you. Regards Sarah
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2023
Needed emergency dressing after an operation that I had, the nurse (sian) has been very helpful and my wound is healing quickly. Can not fault the care and attention she has given me.
Visited January 2023
Review titled The Border Practice
Replied on 16 March 2023
Dear Patient Thank you so much for your feedback and for taking the time to write your review. We will make sure we pass your kind words on to our Nurse Sian regarding her excellent care. Regards Sarah
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
I called the practice at about 8am and I saw the doctor face to face two hours later. Couldn't ask for a better response!
Visited December 2022
Review titled The Border Practice
Replied on 13 January 2023
Dear Patient Thank you so much for your kind words, they are very much appreciated. We will make sure the team are aware of your review. Best wishes, Sarah
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Review titled The Border Practice nurses
Rated 5 stars out of 5
by K Wagstaff - Posted on 13 October 2022
The nurses have been dressing a wound on my arm for 6 weeks and they have all been very kind and thorough. It is now very nearly healed.
Visited October 2022
Review titled The Border Practice
Replied on 21 October 2022
Dear K Wagstaff Thank you so much for your kind words about the care given to you by our nursing team. I have made sure that they have seen your review and your thanks. Best wishes Sarah