The Bridge Surgery
8 Evesham Road, Redditch, Worcestershire, B97 4LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wrong information
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2025
So I went to the surgery today after them sending me a text saying that the urine sample I dropped off on the 18th March could not be tested as it wasn't in the correct pot , even though they told me it was ok to take it up in a plastic pot, they I go back today after them texting me to say go back and get a test pot and they will then test it, but no get up there and they tell me to go take it to the chemist and they will dip it, incorrect they don't dip and test , so lots of incorrect information of what should be netter advice from the reception staff , then they get all defensive because I'm pulling them up on their wrong messages even though I have proof, I'm now going to move surgeries as I cannot trust this surgery anymore for my care
Visited March 2025
The Bridge Surgery has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by David robson - Posted on 17 December 2024
I rang to try and get some antibiotics and was very polite asked just for a call back and got told to ring back tomorrow, To which I explained I’ve rang several days now to no avail! To be told I don’t need to listen to this and they put the phone down on me!! Disappointed is a understatement.
Visited December 2024
The Bridge Surgery has not yet replied.
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Review titled Really helpful
Rated 4 stars out of 5
by Anonymous - Posted on 21 October 2024
I went to the surgery today to make a query. I'm incredibly anxious sometimes. The lady on the desk was so helpful. She noticed right away I was very awkward. She asked if I wanted totalk to her away from the waiting room and got me some water. It sounds like a little thing but it really means so much when people understand and will try to put your mind at ease. Thank you!! 💙
Visited October 2024
The Bridge Surgery has not yet replied.
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Review titled Terrible receptionist
Rated 1 star out of 5
by Miss smith - Posted on 23 August 2024
Had a visit to the doctors, the GP was lovely and helpful. The receptionist argued with me in the practice about the information I relayed back to her the doctor had told me to she was rude and had me leave the doctors surgery in tears. Same receptionist phoned me out of the blue an hour later to relay some more information back to me and was so rude I was again left in tears.
Visited August 2024
The Bridge Surgery has not yet replied.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2024
My son rang 8.30 to try to get an appointment, no. 11 in the queue, finally got through and told no appointments available as only 1 doctor in. He works everyday and has not got time to ring back everyday hoping that an appointment will be available. He had problem with his shoulder so that affects his work, he cannot wait indefinitely to try and get an appointment, so I guess he will have to keep trying!and this can take months to get an appointment. I remember a time when the surgery was very good with four very good doctors and helpful receptionist. The surgery no longer serves local people.
Visited August 2024
The Bridge Surgery has not yet replied.
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Review titled Lack of doctors
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
So I ring to see if my results were back as I had been in hospital and had some tests done, was told yes they are here but we are short in doctors to look at them so il have to wait , absolutely shocking as these are important tests I had done and could need treatment that is being delayed, I will be moving back to my old surgery soon as this surgery has very little staff and doctors to deal with anything
Visited August 2024
The Bridge Surgery has not yet replied.
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Review titled The Bridge gives good care
Rated 5 stars out of 5
by Helen Muddyman - Posted on 22 November 2023
Your review: Personally, I can’t speak more highly of The Bridge Surgery. The Practice Nurses at this surgery have always treated me with care and respect during smears and asthma checks etc, and the GP’s I’ve spoken to have treated me like nothing was too much trouble. I have received treatments for menopause and B12 deficiency along with antibiotics when unwell, and I have been referred for tests that I know my previous surgery wouldn’t have referred me for. Even when The Bridge has been short staffed which is a problem everywhere, a professional has always phoned me back or offered me a face to face appointment if needed, so I think they do their best to meet my health needs. I have always found reception staff very polite and helpful when making contact to book appointments. This surgery also cares for my partner, and they have gone above and beyond for him by referring him to a specialist. Providing health care is a challenge everywhere now, and I think The Bridge deserves some credit for trying hard to care and meet needs and expectations in a very difficult time. Thank you for the care I have received.
Visited November 2023
The Bridge Surgery has not yet replied.
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Review titled appontments
Rated 2 stars out of 5
by mick kerr - Posted on 25 August 2023
i rang bridge surgery today 25/08/2023 to make an appontment for the 13/14Sept 2023 and was told i have to ring up on the day i cannot pre book. this is the first this as happened and why is this so. i said it is very unlikely to get through before akk appontments are taken so whats the point of having an appointment service if you cannot use it. baffled me
Visited August 2023
The Bridge Surgery has not yet replied.