The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Broadway Surgery.
Reviews
-
Review titled Poor … no very poor
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Can not get appointments … only interested in telephone appointments which are limited & would rather patients wait for hours at A&E … what is alternative ? Why has it become so bad ? Why no male doctor? Why do you feel like you are an inconvenience - they are missing what their role is
Visited May 2023
Review titled The Broadway Surgery
Replied on 31 October 2023
I am very sorry you have had this experience. We do however see as many face to face patients as we always did pre covid. We have extended our telephone consultations in order to service more patients. Please contact the practice manager if you need to discuss anything further.
-
Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Really unhelpful reception staff who are very unprofessional and not suited to this type of job. The one I dealt with had a total lack of common sense, compassion and judgment. Can never get to see a doctor and takes hours to get through on telephone. This practice has completely gone downhill over the last couple of years. Shame, as it used to be run really well.
Visited May 2023
Review titled The Broadway Surgery
Replied on 22 May 2023
Dear Patient, Thank you for your review I am sorry you have been so unhappy. We are going through a training programme at prsent for staff due to poor reviews and we are trying to improve the relationships with patients. Regards,
-
Review titled Pretty average
Rated 3 stars out of 5
by Anonymous - Posted on 11 May 2023
The phone service is appalling and the online website doesn't work not sure what has happened to their website previously used e-consult which was a good alternative to phoning up at 8am. Not sure of eth name but one of the receptionists is awful poor people skills and very abrupt.
Visited May 2023
Review titled The Broadway Surgery
Replied on 22 May 2023
Dear Patient, Thank you for your review.We are addressing our new telephony service with the provider due to patient concerns. We have purchased a new website, and this has proved difficult to engagae all the information we would like to be on there Econsults will be a part of the new website. We are also addressing reception with a training programme taking place now for four weeks. I hope we can improve for all patients. Regards,
-
Review titled Impossible
Rated 1 star out of 5
by Amy - Posted on 19 May 2023
Been a patient at this practice since about 2007 and watched it decline over the years. It’s impossible to get an appointment or to even get through on the phone to request an appointment. Once you do finally get through to reception you are greeted with abruptness and barely given a chance to speak before being told to call a hub or 111 who may or may not help because it’s nothing to do with the practice. I feel the surgery needs to look at its appointment policy and as for the uncaring attitude of reception when you are unwell is quite frankly unacceptable. Will most definitely be changing to another doctors surgery.
Visited May 2023
Review titled The Broadway Surgery
Replied on 22 May 2023
Good morning Amy I am sorry to hear this. We are at prsent discussing our new tlephony system with the provider to attempt an improvement. Our staff are undergoing renewed training programme during June and we are hopeful for an increase in our reviews reagrding staff. Regards,