The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Broadway Surgery.
Reviews
-
Review titled Smear test
Rated 4 stars out of 5
by Anonymous - Posted on 13 July 2024
Had a regular smear test with the nurse at this surgery. Very professional and reassuring. No problems.
Visited July 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. I am pleased your patient journey was good as expected. I will pass onto our practice nurse your nice comments. Regards, practice manager
-
Review titled Great GP
Rated 4 stars out of 5
by Halima - Posted on 06 July 2024
Locum lady doctor was wonderful, professional and helpful. I was very happy with my appointment. Thank you.
Visited July 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you very much for your feedback Halima. I am pleased that your patient journey was satisfactory. We will inform all staff at our next practice meeting. Regards, practice manager
-
Review titled Efficient
Rated 5 stars out of 5
by Janet Lovell - Posted on 17 July 2024
My appointment with the Practice Nurse was on time and carried out efficiently and in a friendly manner.
Visited July 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Janet for your positive feedback. We are very pleased that your patient journey was as per your expectations. We will ensure the practice nurse is made aware of your comments. Regards, practice nurse
-
Review titled Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
I was very fortunate to get an appointment so quickly. However there was only 1 doctor in the surgery so my appointment was 50 minutes late.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. We do have two GPs on duty, one would be the duty doctor to clear all paperwork and prescriptions. If patients need more time than an appointment permits GPs will usually continue. This courtesy is given to all patients. Regards, practice manager
-
Review titled Physio therapy appt
Rated 1 star out of 5
by Nicole Carter - Posted on 18 June 2024
Lady was very unhelpful today l told me my fingers are deformed forgot to ask me about my knees which I mentioned didn’t examine me at all and said I need to do exercises didn’t show me exercises just said I’ve emailed them to you. a complete waste of my time totally pointless even going to this appointment.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. I am sorry you did not have the experience you expected. If you wish to make another appointment to see a doctor please contact the practice to do this. Regards, practice manager
-
Review titled Happy with the service that I receive.
Rated 5 stars out of 5
by Lorraine Edney - Posted on 13 June 2024
Lengthy waiting time on the phone to get an appointment but the Dr listened to, and explained her answers to all my questions in a way that I could understand. I left feeing very positive about the whole experience.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Lorraine for your feedback. We are happy that your patient journey was satisfactory, and will feedback to our next practice meeting. regards, practice manager
-
Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
Worst surgery I’ve ever had to deal with. Do yourselves a favour and register elsewhere. You will never actually see a doctor, you can never get an appointment no matter how early you ring. You might get lucky and get an out of hours appointment. The weirdest thing is that the surgery itself is usually empty when you go. But you’ll still find your waiting for an hour if you do get an appointment and won’t actually see anyone coming in or going out. They’re always on the phone but there hardly ever seems to be any patients there and I never see doctors coming out calling for patients appointments. It’s all very strange and makes me wonder how many doctors even work there. To get a simple letter or get any admin from them is a nightmare too. They also don’t get prescriptions right even if they’re repeat. You have to chase everything. They couldnt even get my maternity certificate sorted and I had to wait two months to get one. I’ve finally changed surgery and wished I’d done so earlier. This place really shouldn’t be running, they are terrible
Visited June 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
I would like to say I have reported this to NHS Choices as some of the content is not factual. I am waiting for their response. Practicwe Manager
-
Review titled Great practice and great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
Attended the surgery for the 1st time yesterday since the pandemic. Seen by a lady doctor. She was great and gave me lots of time and attention. Reassured me and I did not feel rushed. Brilliant doctor.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback, happy that you were pleased with the service provided. Your patient journey is important to us. Regards, practice manager
-
Review titled Diabetic check
Rated 2 stars out of 5
by Jenny - Posted on 11 June 2024
Attitude in communication was very abrupt, unfriendly and came across as talking down to someone. Did not say anything as do not want to offend anyone.Practitioner didn’t want to know the problem of infection and brushed aside that NHS do not pay. Was seen out of hours and prescribed antibiotics for 7 days. Enquired about medication but was brushed aside that it is not due and only had it on such and such a date. Clearly, patient care needs reviewing; as felt really upset by the whole experience.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Jenny. I am sorry your experience was not to your expectation. I will discuss at out next practice meeting. If you wish to see a different practitioner please email the surgery email for another appointment. Regards, practice manager
-
Review titled Good Practice
Rated 4 stars out of 5
by Joyce Motion - Posted on 05 June 2024
I thought I was having 2 blood tests but one wasn't necessary. The other was a urine sample needed. The young lady on reception was very helpful in finding me an appt. To see doctor next week.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Joyce. We are happy that the reception team were able to accommodate your needs. I will ensure all staff are made aware at out next practice meeting. Regards, practice meeting