The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great support
Rated 5 stars out of 5
by oyku Cobanoglu - Posted on 03 October 2023
Even over the phone and face to face the GP was so helpful. They asked me the right questions, they explained me everything I need. Thank you for this service.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for your positive comments. I will pass onto all staff at the practice. I am very pleased to hear you have received a good service . Regards, Practice manager
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Review titled A very unhelpfully practice.
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
At this practice you can never book a face to face future apmts and you have to call on the day for an apmt on the day where 99% of the time you are being told that there are no apmts available, face to face or tel apmts, even at 08:00 am when the surgery has just opened. Also. Telephone calls take a long time being answered.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comments. I must advise that you can book face to face appointments when advised to do so by a clinician. This will also by available by the GP carrying out the triage telephone call behind each call there is an availability for the caller to book either on the day or pre book within 2 weeks. We advise that patients needing a non urgent appointment to ccall after 900am when a prebookable appointment can be made. We have an average of 80-100 calls per hour during the early morning rush so it unfortunately is a wait as we have 4 reception team members to service this. Regards, Practice manager
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
All staff very helpful and efficient (and receptionist was very kind to another lady patient who was having trouble operating her mobile phone). Didn't have to wait long. Doctor very thorough and dealt quickly with all my needs.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you I appreciate your remark regarding our staff helping someone other than yourself. I am pleased that your appointment went well. Regards, Practice manager
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Review titled Practice is much better than before
Rated 5 stars out of 5
by PBh - Posted on 28 October 2023
I had an appointment with nurse which was professionally conducted. I feel that the surgery is much better than before. Present reception staff are friendly and welcoming. I was experiencing supply issue medicine and the reception staff even called pharmacies nearby and contacted me to let me know the drug is available in particular pharmacy. I’m very grateful to the staff. I have met most of the doctors in the surgery; they are very helpful and professional.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for your response I will pass on to all staff at our next meeting. It is pleasing to hear that our staff helped to the best of their ability, and that you are happy with the surgery. Regards, Practice manager
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Review titled Doctor nice friendly helpful
Rated 4 stars out of 5
by Mr j hammond - Posted on 10 October 2023
I had a few problems health wise And paperwork issues and they were sorted out With no fuss and was professionally done Great doctor .a late appointment which was helpful
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive feedback. I am pleased doctor was able to fulfil all requirements. I will pass on this to the doctors. Regards, Practice manager
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Review titled Nurse appointment
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2023
Reception staff polite and efficient, despite obvious heavy workload. Nurse very helpful when discussing vaccinations. During long "hold" when phoning, kept getting message to "press zero", with no explanation on what this option was for.
Visited September 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments. I will pass onto Nurse and staff. I do apologise for the telephony problem it is now awaiting our providers reply. Regards, Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Kelly Rumsey - Posted on 10 October 2023
Caring, helpful and considerate surgery. The gp listens fully and examined me fully. All the reception staff are understanding and helpful.
Visited September 2023
Review titled The Broadway Surgery
Replied on 31 October 2023
Thank you very much for your kind words and uplifting comments. I have passed this onto all staff, as good feedback is very helpful for staff morale.
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Review titled Front Line & Practice
Rated 3 stars out of 5
by Julieta Dourado - Posted on 17 November 2023
Front Line/ Reception Desk Permanently busy / do not seem to be able to answer the calls promptly. It takes too very long to get a reply from the phone call made. But then you may be told that all the appointments are booked. There is a chance you may get an appointment for a tel interview with the doctor, very rarely you get to see a doctor face to face
Visited August 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comment we do not feedback to learn from. We have data to state that on average during a busy period ie 0800-0900 we receive up to 80-100 calls per hour, with 4 reception members answering the telephone as well as servicing patients at the front desk it is very difficult to answer within the national expectation of 6 rings. We have many avenues of booking appointments ie.: eConsult via our website, online booking and prebooking up to 4 weeks in advance. Our face to face appointment numbers are the same as pre covid we do have twice the amount of telephone bookings in addition to that which also have the availability to have a face to face booking behind each telephone triage call made. I hope this helps for the future. Regards, Practice Manager
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Review titled Poor … no very poor
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Can not get appointments … only interested in telephone appointments which are limited & would rather patients wait for hours at A&E … what is alternative ? Why has it become so bad ? Why no male doctor? Why do you feel like you are an inconvenience - they are missing what their role is
Visited May 2023
Review titled The Broadway Surgery
Replied on 31 October 2023
I am very sorry you have had this experience. We do however see as many face to face patients as we always did pre covid. We have extended our telephone consultations in order to service more patients. Please contact the practice manager if you need to discuss anything further.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Really unhelpful reception staff who are very unprofessional and not suited to this type of job. The one I dealt with had a total lack of common sense, compassion and judgment. Can never get to see a doctor and takes hours to get through on telephone. This practice has completely gone downhill over the last couple of years. Shame, as it used to be run really well.
Visited May 2023
Review titled The Broadway Surgery
Replied on 22 May 2023
Dear Patient, Thank you for your review I am sorry you have been so unhappy. We are going through a training programme at prsent for staff due to poor reviews and we are trying to improve the relationships with patients. Regards,