The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pretty average
Rated 3 stars out of 5
by Anonymous - Posted on 11 May 2023
The phone service is appalling and the online website doesn't work not sure what has happened to their website previously used e-consult which was a good alternative to phoning up at 8am. Not sure of eth name but one of the receptionists is awful poor people skills and very abrupt.
Visited May 2023
Review titled The Broadway Surgery
Replied on 22 May 2023
Dear Patient, Thank you for your review.We are addressing our new telephony service with the provider due to patient concerns. We have purchased a new website, and this has proved difficult to engagae all the information we would like to be on there Econsults will be a part of the new website. We are also addressing reception with a training programme taking place now for four weeks. I hope we can improve for all patients. Regards,
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Review titled Impossible
Rated 1 star out of 5
by Amy - Posted on 19 May 2023
Been a patient at this practice since about 2007 and watched it decline over the years. It’s impossible to get an appointment or to even get through on the phone to request an appointment. Once you do finally get through to reception you are greeted with abruptness and barely given a chance to speak before being told to call a hub or 111 who may or may not help because it’s nothing to do with the practice. I feel the surgery needs to look at its appointment policy and as for the uncaring attitude of reception when you are unwell is quite frankly unacceptable. Will most definitely be changing to another doctors surgery.
Visited May 2023
Review titled The Broadway Surgery
Replied on 22 May 2023
Good morning Amy I am sorry to hear this. We are at prsent discussing our new tlephony system with the provider to attempt an improvement. Our staff are undergoing renewed training programme during June and we are hopeful for an increase in our reviews reagrding staff. Regards,
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Review titled Repeat Prescriptions, What are those ?
Rated 2 stars out of 5
by Linda - Posted on 02 March 2023
The handling of repeat prescriptions is less than prompt and reliable. Not speedy, inaccurate (items omitted at random),and attempts made to be sent, unrequested, to a local chemist .
Visited March 2023
Review titled The Broadway Surgery
Replied on 10 April 2023
Dear Linda I am sorry you are unhappy with this part of our service if you wish to discuss further please contact me at the surgery to organise. Regards practice manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Poor service time and again Permanent GPs are average. Locum doctors better. Reception staff - a couple helpful. 1 reception lady obstructive and rather unsuited to a ‘people’ role. We will be changing GPS due to lack of care. Impossible to request an appointment. Phone lines always busy and no appointments - cannot book non urgent at all ! A real pity as a lovely area and so much opportunity to be a great practice that is it clearly not.
Visited February 2023
Review titled The Broadway Surgery
Replied on 28 February 2023
Thank you for your feedback I am sorry you have not had a good experience. We welcome the opportunity to discover why patients are upset or disappointed so that we can improve our delivery. If you wish to discuss anything please let me know. Practice manager
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Review titled Pointless Texts
Rated 3 stars out of 5
by Anonymous - Posted on 04 November 2023
No point sending a text for blood pressure readings if unable to do on day that is suitable and when opening the text 2 days later to start I was notified day 3 out of 4 so only able to give 2 days reading
Visited February 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for letting us know that we will make a note of this when asking patient to do BP at home. I hope you have managed to uplift your BP to us or would you prefer to come in? Regards, Practice manager
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Review titled Fantastic Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Been under the doctors at The Broadway Surgery for the last few months & can’t thank the doctors enough for all their help & advice that has got me back on my feet again. They’re working under so much pressure but still treat people with great understanding & care. I would like to say a massive thank you to them all.
Visited February 2023
Review titled The Broadway Surgery
Replied on 28 February 2023
Thank you so much we always appreciate positive feedback. I will of course share with the practice at our next meeting. The expressed views of patients are especially good for the practice morale as we are so very busy. Many thanks