The Bush Doctors
16-17 West 12 Shopping Centre, Shepherds Bush Green, London, Greater London, W12 8PPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional service by the receptionists
Rated 5 stars out of 5
by Shayasta Khan - Posted on 15 July 2024
I have been extremely happy with the service I have recieved from the staff at The Bush Doctors. I especially am eager to express my satisfaction with the service from the staff at the reception (specially from the recptjonist who dealt with me today on 15.7.24). She was very courteous, caring, compassionate and professional in dealing with my concerns.
Visited July 2024
The Bush Doctors has not yet replied.
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Review titled amazing gp
Rated 5 stars out of 5
by Jacqueline Branford - Posted on 19 July 2024
Yesterday I attended the surgery, I had been booked in 3 weeks ago for a full appointment which was well worth waiting for. I’ve been with the surgery for 15 years but for me having poor mental health and mobility issues my lead GP is so understanding, caring, patient and very knowledgeable and always solves everything and yesterday after 2 recent hospital admissions she as usual exceeded all my expectations, I wish it was able to name her. Honestly she is without a doubt the best gp I’ve had in a long time which is not excluding others. I pray she stays at the surgery for a long time
Visited July 2024
The Bush Doctors has not yet replied.
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Review titled GP Practice of Excellence
Rated 5 stars out of 5
by Chris George - Posted on 05 June 2024
Yesterday I was able to make a same day appointment to see the doctor for a urinary tract infection. Both the reception staff and the doctor were very courteous and most helpful as I have always found with the Bush Doctors.
Visited June 2024
The Bush Doctors has not yet replied.
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Review titled Very unprofessional management
Rated 1 star out of 5
by EL-Habib Ben Oumar - Posted on 02 April 2024
I had the an appointment today the second of April. I went to my appointment super as there was a queue I had decided to sit down on the chair. When the queue reduced i stand up and I wend to the reception I told them I have got an appointment I was 3:30. They have told me to sit down. I went back to ask them how long is going to they were like we can’t see you because you late. How many time I have went the and they made me wait for long time I never said anything or complained but today it was out of order. Even the manager was very rude. This ridiculous very poor and unprofessional
Visited April 2024
The Bush Doctors has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
I was well looked after, I went to the surgery with skin rashes, and after examination, I was diagnosed with eczema. The medication prescribed has helped me a lot bring down the rashes and for that I am grateful
Visited March 2024
The Bush Doctors has not yet replied.
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Review titled Very Professional
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
The doctors, nurses, and the front desk staff at the Bush Doctors were kind and professional. I suffer from depression and there kindness and professionalism at the appointment made me feel like I was on the mend. Thank you Bush Doctors
Visited February 2024
The Bush Doctors has not yet replied.
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Review titled Head of Reception
Rated 5 stars out of 5
by Carol Richards - Posted on 20 November 2023
Visited the practice with my daughter. The service received was excellent. The changes that were made to make this service as it was today is much appreciated. Keep up these very high standards
Visited November 2023
The Bush Doctors has not yet replied.
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Review titled Excellent service and care
Rated 4 stars out of 5
by Antonia Leslie - Posted on 20 October 2023
I was really impressed by the service offered by Bush Doctors when I was ill with a post Covid sinus infection last week. I called at 8am and they were amazing at quickly organising an appointment for me that same day in the morning and also the following day when my symptoms showed the infection had turned bacterial and I needed antibiotics urgently. I saw a very competent and excellent Advanced Nurse Practitioner. The treatment advice/prescriptions/information she gave me on both days I saw her was very good and all helped me make a swift recovery. Thank you so much Bush Doctors for your superb service and making me well again!
Visited October 2023
The Bush Doctors has not yet replied.
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Review titled Attention to detail, going the extra mile.
Rated 5 stars out of 5
by John Calvert - Posted on 31 March 2023
From registering, they have catered to my needs, going the extra mile and showing attention to detail. Always can see a Doctor same day, if not a call from the Doctor. Very Impressive
Visited March 2023
The Bush Doctors has not yet replied.
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Review titled Inconsiderate
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
I was delighted to be given a prompt appointment unexpected after the last three years, sadly though I was kept waiting in an enclosed room for over an hour. When I tried to communicate with receptionist she had no time for me and thought it was my place to just accept this and not ask questions. She shouted at me then accused me of shouting at her. I then was told by the dr that she even said I swore at her. I’m just amazed at such rude treatment. It’s as though we don’t matter and are treated with disdain, I had important appointment after this which I couldn’t make. But they don’t care that we humans have a life. The doctor is really good I have no complaints she always does her best to sort the medical condition. Sadly though it’s the whole system that is broken. I have to believe it’s all part of the plan because it’s so bad. I’m 73 and am used to a working service. Maybe the next generation will accept this. If not for the really good dr, I would change surgery. I’ve been with this surgery for over forty years and it’s been really great up till the last 3 years. The receptionist should not be in a job to deal with sick people if she is so rude and thoughtless. I also have an illness that stops me from sitting for long periods. Hence sat waiting for over an hour really causes me a lot of pain which lingers.
Visited December 2022
The Bush Doctors has not yet replied.