The Cambridge Practice
Aldershot Centre For Health, Hospital Hill, Aldershot, Hampshire, GU11 1AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Careless people in business of care
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
We moved into new development during Covid and registered with the practice as it was closer to home. I have type 2 diabetes and there is hardly any check-up for me and there is hardly an occasion when I was given medicine on time. As a gown man, I can live with these dysfunctionalities. But for almost a month we have been calling the surgery for my daughter who has a cough with rattling sounds and constantly getting fever. Our calls so far could not get any further than reception, and we get the same message "No appointment calls us back". Today we requested a senior person with the responsibility to answer our queries. As this is an ongoing issue and we are concerned that giving her painkillers on a long-term basis could affect her kidney/liver. We also highlight that this could be a sign of leukaemia, however, the surgery has not responded to our appeals. We are seriously concerned because it concerns the health of a 4-year-old. NHS should investigate and take appropriate action to stop such behaviour.
Visited May 2023
Review titled The Cambridge Practice
Replied on 22 May 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Practice is deaf
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2023
How many times do I have to write,phone,visit surgery & inform this practice I do not have a smart phone ,I have a simple doro phone. So it is no good texting me asking me to complete my health habits so as my medical record can be updated. This has been going on for 3 years now! I Have tried the links sent , they dont work! using tablet They dont work
Visited April 2023
Review titled The Cambridge Practice
Replied on 17 April 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
I called the surgery this afternoon as my daughter is really unwell. Temp of over 38.8, white purelant fowl smelling spots in her throat. Unable to swallow to the extent that fluid intake was difficult. I called this practice and was told that there was no capacity and that I would have to call 111 or do a 111 online request. Although I understand the pressure that is upon the NHS fully, I was very sad to hear that this surgery could not even have the capacity to even issue some antibiotics which my daughter so clearly needed. I am lucky enough that I work at another practice and was able to ask for some help from my colleagues. My daughter has the antibiotics that she so needed. I am grateful and very lucky that I had my practice to turn to. However, I am feeling so very sad that many people must have been told that there was no capacity for them and I feel extremely concerned.
Visited December 2022
Review titled The Cambridge Practice
Replied on 03 January 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Frustrating and disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2022
Never had a problem getting a routine appointment pre-covid, now the only way is to fill out an e-consult which is a really annoying process. I have 2 things that need to be physically looked at, received a message to say I will get a phone call in 22 days - yes! 22 days. I would change surgeries but it doesn't seem anywhere else I am eligible to go is any better. Surely covid can no longer be a reason for this? Hubby did an e-consult last month, was told to expect contact on a Sunday, and never heard anything further. Needless to say no contact on the Sunday.
Visited October 2022
Review titled The Cambridge Practice
Replied on 03 January 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.