The Cedars Medical Centre
Sandbach Road South, Alsager, Stoke-on-Trent, Staffordshire, ST7 2LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt service and very friendly
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
Always ready to help sort out with appointments and anything needed urgent or non urgent. Staff are always ready to listen to concerns with health issues
Visited September 2023
Review titled The Cedars Medical Centre
Replied on 20 October 2023
Dear Anon, Thank you for taking the time to provide feedback about our services. We are delighted that you have had positive experiences of our services; we will continue to strive for excellence to ensure all patients receive outstanding patient care. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Okay practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
There was a long queue but it didn’t take me long to get to the front the GP did my jab and I had a sore arm for the rest of the day but no other side effects
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 26 September 2023
Dear Anon, thank you for taking the time to provide feedback about our flu service. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Very punctual and friendly staff which was very helpful. I had an appointment just for myself but my husband was able to join me as well.
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to provide feedback. We are delighted that you are happy with the services here at Cedars. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Attitude Adjustment Needed
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2023
Phoned today to change an appt which had been given to me for results of a scan but as I was attending the hospital on the same day therefore needed to change it. When I spoke to the receptionist she advised I needed to call at 8am the next day to change the appointment and I queried this as it was changing a date in the future and not the same day as I was phoning, she asked me to hold and then came back with another date which I accepted. I also asked why I had been put with a different doctor than the one who had been looking after me. I was told another doctor had reviewed my notes and was seeing me, then was told 'a doctor is a doctor' and I didn't appreciate her tone as it was short and dismissive. In this instance she does not know me or the issue, she does not know I prefer to see a woman doctor or the reason for that - so no, to her response, a doctor to the patient is the professional which they feel most comfortable with providing information concerning their health, which is why patients go to see particular doctors because they have built a professional relationship of trust and sometimes often can communicate with them better. The response from the receptionist is surprising and disappointing, people visit the doctor and deserve not to be given flippant remarks in the tone it was given as in this case. Unfortunately it appears this lady needs a little bit more empathy and maybe take on an attitude adjustment to reflect if it was her on the other end of the phone needing assistance.
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to review our services and please accept our apologies that you feel you have not had a good service. We do strive to provide excellent care to all our patients and are disappointed and concerned when patients do not experience this. My understanding of your concern is that the appointment that you changed was with a different doctor and the receptionists tone was short and dismissive. Unfortunately, I have no way of investigating the matter other than discussing this review with the reception team and asking them whether the individual can remember the call. If you provide me with more details i can investigate further. I hope my response addresses your concern. I would be happy to meet you to discuss this response if this would be helpful to you, you can contact me on contactcedars@nhs.net Thanks, Ross Harrison, Managing Partner.
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Review titled Helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
Very friendly and helpful couldn’t have gone better. Will be very helpful getting appointments with doctors and obtaining prescriptions .
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to provide feedback. I am delighted that you were happy with the I.T clinic our Reception Manager has put on for patients. I will pass on your comments to her. Ross Harrison, Managing Partner.
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Review titled Very helpful
Rated 5 stars out of 5
by LiChoo Norman - Posted on 17 August 2023
Informal and very friendly advice on how to access our records via the MyGP app. And it works! Both of us very pleased and grateful.
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear LiChoo Norman, thank you for taking the time to provide feedback. I am delighted that you were happy with the I.T clinic our Reception Manager has put on for patients. I will pass on your comments to her. Ross Harrison, Managing Partner.
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Review titled Very poor
Rated 1 star out of 5
by Christine Holland - Posted on 27 July 2023
Having lost my voice after a throat operation, I went into the practice to try to get an appointment, I passed a note to the receptionist who read it and said there’s no appointments left ring tomorrow??? The following week I left Leighton Hospital with a canula still in my arm, not the end of the world, because that’s happened before, I called into the doctors again to try and get some help, the receptionist laughed at me and said “ you should of asked someone to take it out for you! I didn’t go into the practice to get the canula out- obviously- I went in for help to try and organise treatment at another hospital for my Hemacromatosis - wasn’t even allowed to finish asking my questions about another hospital, before I was laughed out of the place! You’re staff are on the whole, ok, but you have 2 receptionists who should be working in a warehouse somewhere, certainly not with Ill frightened patients . And yes, I can’t believe how bad the practice now is, compared to a few years ago.
Visited July 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Christine, thank you for taking the time to review our services and please accept our apologies that you feel that we have not provided a good service to you. We do strive to provide excellent care to all our patients and are disappointed and concerned when patients do not experience this. I believe this has been discussed with you and it was the hospital that you needed to contact. I have discussed your concerns with the reception team but I am concerned about the comment about my reception staff who try their very best to help patients and are trained medical receptionists. I would be happy to meet you to discuss this response if this would be helpful to you, you can contact me on contactcedars@nhs.net Thanks, Ross Harrison, Managing Partner.
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Review titled We are fortunate to have this practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
We are so fortunate to have this practice. From receptionists to phlebotomist to nurses to Doctors my experience has always been positive
Visited May 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to provide feedback. We are delighted that you are happy with the services here at Cedars. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Not very good
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
Why is it at 8am in the morning you turn your phone’s off it says disconnected. Then when I try to make an appointment in person the receptionist is very rude saying we have to site and wait to get an appointment. Maybe if you turn your phone’s on we could get one. And most people have jobs to go to and we have children to take to school. I have a sick Autistic child with headaches and earache I am going to have to go to a drop in centre instead of her doctors. I am really not happy
Visited March 2023
Review titled The Cedars Medical Centre
Replied on 20 March 2023
Dear Patient, thank you for taking the time to review our services and please accept our apologies that you feel you have not had a good service. We do strive to provide excellent care to all our patients and are disappointed and concerned when patients do not experience this. My understanding of your concern is that you feel that we turn our phones off at 8am and when you arrived at the surgery you were met by a very rude receptionist. We have a queue limit of 12 and when this has been reached you will hear a busy tone on your handset. We have discussed this with our I.T provider and the engineer does believe this is a sensible number for our list size. Furthermore, we are looking at a new telephone provider within the next 8 months which will hopefully improve your experience using a cloud based hosting system. I am acutely aware that today has been extremely busy with staff holidays and staff sickness which are outside of our control. I am really concerned that you felt the receptionist was rude. If you provide me with more details i can investigate further. I hope my response addresses your concern. I would be happy to meet you to discuss this response if this would be helpful to you, you can contact me on contactcedars@nhs.net Thanks, Ross Harrison, Managing Partner.