The Cedars Medical Centre
Sandbach Road South, Alsager, Stoke-on-Trent, Staffordshire, ST7 2LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by LiChoo Norman - Posted on 17 August 2023
Informal and very friendly advice on how to access our records via the MyGP app. And it works! Both of us very pleased and grateful.
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear LiChoo Norman, thank you for taking the time to provide feedback. I am delighted that you were happy with the I.T clinic our Reception Manager has put on for patients. I will pass on your comments to her. Ross Harrison, Managing Partner.
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Review titled Very poor
Rated 1 star out of 5
by Christine Holland - Posted on 27 July 2023
Having lost my voice after a throat operation, I went into the practice to try to get an appointment, I passed a note to the receptionist who read it and said there’s no appointments left ring tomorrow??? The following week I left Leighton Hospital with a canula still in my arm, not the end of the world, because that’s happened before, I called into the doctors again to try and get some help, the receptionist laughed at me and said “ you should of asked someone to take it out for you! I didn’t go into the practice to get the canula out- obviously- I went in for help to try and organise treatment at another hospital for my Hemacromatosis - wasn’t even allowed to finish asking my questions about another hospital, before I was laughed out of the place! You’re staff are on the whole, ok, but you have 2 receptionists who should be working in a warehouse somewhere, certainly not with Ill frightened patients . And yes, I can’t believe how bad the practice now is, compared to a few years ago.
Visited July 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Christine, thank you for taking the time to review our services and please accept our apologies that you feel that we have not provided a good service to you. We do strive to provide excellent care to all our patients and are disappointed and concerned when patients do not experience this. I believe this has been discussed with you and it was the hospital that you needed to contact. I have discussed your concerns with the reception team but I am concerned about the comment about my reception staff who try their very best to help patients and are trained medical receptionists. I would be happy to meet you to discuss this response if this would be helpful to you, you can contact me on contactcedars@nhs.net Thanks, Ross Harrison, Managing Partner.
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Review titled We are fortunate to have this practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
We are so fortunate to have this practice. From receptionists to phlebotomist to nurses to Doctors my experience has always been positive
Visited May 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to provide feedback. We are delighted that you are happy with the services here at Cedars. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Not very good
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
Why is it at 8am in the morning you turn your phone’s off it says disconnected. Then when I try to make an appointment in person the receptionist is very rude saying we have to site and wait to get an appointment. Maybe if you turn your phone’s on we could get one. And most people have jobs to go to and we have children to take to school. I have a sick Autistic child with headaches and earache I am going to have to go to a drop in centre instead of her doctors. I am really not happy
Visited March 2023
Review titled The Cedars Medical Centre
Replied on 20 March 2023
Dear Patient, thank you for taking the time to review our services and please accept our apologies that you feel you have not had a good service. We do strive to provide excellent care to all our patients and are disappointed and concerned when patients do not experience this. My understanding of your concern is that you feel that we turn our phones off at 8am and when you arrived at the surgery you were met by a very rude receptionist. We have a queue limit of 12 and when this has been reached you will hear a busy tone on your handset. We have discussed this with our I.T provider and the engineer does believe this is a sensible number for our list size. Furthermore, we are looking at a new telephone provider within the next 8 months which will hopefully improve your experience using a cloud based hosting system. I am acutely aware that today has been extremely busy with staff holidays and staff sickness which are outside of our control. I am really concerned that you felt the receptionist was rude. If you provide me with more details i can investigate further. I hope my response addresses your concern. I would be happy to meet you to discuss this response if this would be helpful to you, you can contact me on contactcedars@nhs.net Thanks, Ross Harrison, Managing Partner.
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Review titled Great Practice
Rated 5 stars out of 5
by Bycars Baz - Posted on 10 October 2022
Staff are always very pleasant and approachable. It is very easy to arrange an appointment and to obtain a repeat prescription.
Visited October 2022
Review titled The Cedars Medical Centre
Replied on 18 October 2022
Dear Bycars Baz, thank you for taking the time to provide feedback. We are delighted that you are happy with the services here at Cedars. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Very efficient flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
Well organised Saturday session for flu jabs. Plenty of staff and volunteers to help. Easy car parking.
Visited October 2022
Review titled The Cedars Medical Centre
Replied on 18 October 2022
Dear Anon, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I had a flu jab. The whole experience was efficiently organized and pleasantly and painlessly carried out. Thank you.
Visited October 2022
Review titled The Cedars Medical Centre
Replied on 18 October 2022
Dear Anon, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Great practice
Rated 5 stars out of 5
by Valerie Keech - Posted on 10 October 2022
It was quick, slick and no waiting.All staff pleasant and helpful.I had no problems after my flu jab.
Visited October 2022
Review titled The Cedars Medical Centre
Replied on 18 October 2022
Dear Valerie Keech, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Very good and caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
Flu jabs for me and my husband. The queue was moving well and we were In and out in a few minutes.
Visited October 2022
Review titled The Cedars Medical Centre
Replied on 18 October 2022
Dear Anon, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
What an easy and efficient process. Hardly any wait, in and out before appointment time . Well done Cedars on brilliant organisation.
Visited October 2022
Review titled The Cedars Medical Centre
Replied on 18 October 2022
Dear Anon, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.