The Cedars Medical Centre
Sandbach Road South, Alsager, Stoke-on-Trent, Staffordshire, ST7 2LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
I attended the flu clinic for my vaccine. It was easy to get an appointment and the queue was short and moving quickly.very efficient.
Visited September 2023
Review titled The Cedars Medical Centre
Replied on 26 September 2023
Dear Anon, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Practice coming round
Rated 4 stars out of 5
by Peter Cairns - Posted on 18 September 2023
I attended a flu vaccination clinic and it was far more organised than last year. Last years was a bit of a scrum but I was very impressed by the much more organised feel to the clinic.
Visited September 2023
Review titled The Cedars Medical Centre
Replied on 26 September 2023
Dear Peter Cairns, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Good communication and pleasant
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Everyone was helpful and pleasant and the communication was good. Even tho it was busy we got seen quickly and efficiently.
Visited September 2023
Review titled The Cedars Medical Centre
Replied on 26 September 2023
Dear Anon, thank you for taking the time to provide feedback about our services. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Arrived early for appointment and, in spite of high volume of other appointments scheduled at that time, was dealt with quickly in an organised manner.
Visited September 2023
Review titled The Cedars Medical Centre
Replied on 26 September 2023
Dear Anon, thank you for taking the time to provide feedback about our flu service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Best practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Welcoming attitude kind considerate treat. All the staff and volunteers were very caring the vaccination was very quick and painless. I was in and out very quickly.
Visited September 2023
Review titled The Cedars Medical Centre
Replied on 26 September 2023
Dear Anon, thank you for taking the time to provide feedback about our service. We are delighted that you had such a positive experience. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Prompt service and very friendly
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
Always ready to help sort out with appointments and anything needed urgent or non urgent. Staff are always ready to listen to concerns with health issues
Visited September 2023
Review titled The Cedars Medical Centre
Replied on 20 October 2023
Dear Anon, Thank you for taking the time to provide feedback about our services. We are delighted that you have had positive experiences of our services; we will continue to strive for excellence to ensure all patients receive outstanding patient care. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Okay practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
There was a long queue but it didn’t take me long to get to the front the GP did my jab and I had a sore arm for the rest of the day but no other side effects
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 26 September 2023
Dear Anon, thank you for taking the time to provide feedback about our flu service. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Very punctual and friendly staff which was very helpful. I had an appointment just for myself but my husband was able to join me as well.
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to provide feedback. We are delighted that you are happy with the services here at Cedars. I will pass on your comments to the practice team. Ross Harrison, Managing Partner.
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Review titled Attitude Adjustment Needed
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2023
Phoned today to change an appt which had been given to me for results of a scan but as I was attending the hospital on the same day therefore needed to change it. When I spoke to the receptionist she advised I needed to call at 8am the next day to change the appointment and I queried this as it was changing a date in the future and not the same day as I was phoning, she asked me to hold and then came back with another date which I accepted. I also asked why I had been put with a different doctor than the one who had been looking after me. I was told another doctor had reviewed my notes and was seeing me, then was told 'a doctor is a doctor' and I didn't appreciate her tone as it was short and dismissive. In this instance she does not know me or the issue, she does not know I prefer to see a woman doctor or the reason for that - so no, to her response, a doctor to the patient is the professional which they feel most comfortable with providing information concerning their health, which is why patients go to see particular doctors because they have built a professional relationship of trust and sometimes often can communicate with them better. The response from the receptionist is surprising and disappointing, people visit the doctor and deserve not to be given flippant remarks in the tone it was given as in this case. Unfortunately it appears this lady needs a little bit more empathy and maybe take on an attitude adjustment to reflect if it was her on the other end of the phone needing assistance.
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to review our services and please accept our apologies that you feel you have not had a good service. We do strive to provide excellent care to all our patients and are disappointed and concerned when patients do not experience this. My understanding of your concern is that the appointment that you changed was with a different doctor and the receptionists tone was short and dismissive. Unfortunately, I have no way of investigating the matter other than discussing this review with the reception team and asking them whether the individual can remember the call. If you provide me with more details i can investigate further. I hope my response addresses your concern. I would be happy to meet you to discuss this response if this would be helpful to you, you can contact me on contactcedars@nhs.net Thanks, Ross Harrison, Managing Partner.
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Review titled Helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
Very friendly and helpful couldn’t have gone better. Will be very helpful getting appointments with doctors and obtaining prescriptions .
Visited August 2023
Review titled The Cedars Medical Centre
Replied on 25 August 2023
Dear Patient, thank you for taking the time to provide feedback. I am delighted that you were happy with the I.T clinic our Reception Manager has put on for patients. I will pass on your comments to her. Ross Harrison, Managing Partner.