The Cedars Surgery
Wilderness Medical Centre, 8 Cookham Road, Maidenhead, SL6 8AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Jillian Halliburton - Posted on 18 March 2025
I had a call from Katie today to review my bloods and my blood pressure. She was very helpful and had a very calming voice. She put me at easy and made sure I had all the information I needed. Thank you Katie.
Visited March 2025
Review titled The Cedars Surgery
Replied on 24 March 2025
Than you for taking the time to submit your kind feedback. We have shared with Katie. Many thanks Alan | Practice Manager
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Review titled Great Diabetes Support
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
Since my type 2 diabetes diagnosis at Cedars Surgery, the support I have been offered has enabled me to reverse my condition and change my outlook on life dramatically. I joined the weekly walking group for 6 weeks at the start and although I couldn’t imagine that this would change anything, I’m amazed and glad to say that it did. Receiving helpful tips on the things I could do to make positive changes helped me with the overwhelm I had about all the information ‘out there’. Being part of a group with the same challenges and having this opportunity to connect with them to share our experiences once a week became something I looked forward to and when I started to apply the knowledge I was given I saw changes in my state of mind and my eating behaviours quite quickly. Not long after that I was invited to a series of indoor group sessions where I received more education on how food, sleep, stress all played a part in diabetes and was able to reflect on what I was doing and set my own simple goals for things I would change. I lost 2.5 stones in a few months and am now eating and exercising in the right way to build strength and lose a bit more bodyfat to aid the lowering of my blood pressure and am seeing great results. I’m so grateful for the support I received and for the wonderful team who put this all together for us. It has changed the direction my life was going in and instead of being frightened and worried, I am honestly quite excited about my future now and enjoy my days instead of dreading them and using junk food to deal with the feelings. And I look good again, which is great. My numbers which were of concern have all come down. Thanks again to the whole team behind this great initiative!
Visited February 2025
Review titled The Cedars Surgery
Replied on 24 March 2025
Than you for taking the time to submit your kind feedback. This is amazing, very well done to you. We have shared with the wider team as so many involved. Many thanks Alan | Practice Manager
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Review titled Shame..
Rated 2 stars out of 5
by Elizabeth - Posted on 24 February 2025
I’ve been registered here with my family for 5+ years and have found all staff to be beyond helpful and polite. Today the receptionist was quite the opposite of helpful and polite, I really hope she was a temporary employee who won’t be returning because her approach to patients is unprofessional and unacceptable. Not the type of personality that I want greeting me and my family at our most vulnerable times.
Visited February 2025
Review titled The Cedars Surgery
Replied on 24 February 2025
Dear Elizabeth I am sorry you have had a back experience when visiting the surgery. Please can I ask that you get in touch with me directly so that I can fully understand what happened and ensure we learn from this as a team. Many thanks Alan Practice Manager
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Review titled Very Personable
Rated 5 stars out of 5
by Merve - Posted on 22 January 2025
I received a referral from 111 as I was not sure that my registration had gone through. I was contacted by receptionist who gave me appointment with doctor at their clinic at local hospital. Prescription collected next morning. Comparison with previous surgery having to ring at two specified times to be 27th in the queue to find you had missed out or a telephone appointment if you are lucky.
Visited January 2025
Review titled The Cedars Surgery
Replied on 24 February 2025
Dear Patient Thank you for taking the time to provide your feedback. The team work very hard to provide the best access we can with the resources available. On this occasion it sounds like you were given an appointment at St. Mark's Hospital which is run by Maidenhead Primary Care Network on behalf of the practice. Best regards Alan Practice Manager
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Review titled No confidence in doctor
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
At an appointment this month the doctor introduced herself as if we'd not met, despite me seeing her a couple on months previously. Two pieces of advice she gave contradicted my medical history , which she should have been aware of. Can't trust the doctor to give the correct advice or medication
Visited August 2024
Review titled The Cedars Surgery
Replied on 20 August 2024
Dear Patient Thank you for taking the time to submit a review via our service profile on NHS Digital. We would hope to be able to investigate and address concerns such as these with patients directly. Please contact the Practice Manager via reception in order for a thorough investigation to be carried out. The recent GP Survey showed that 96% of patients 'had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment', this compares to 92% nationally. It is therefore important that we understand when this is not achieved so that we can investigate. Many thanks The Practice Manager
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Review titled Fantastic experience
Rated 5 stars out of 5
by Dermot O’Shea - Posted on 18 January 2024
My doctor and the whole reception are amazing. I was given an appointment the same day and I’m so grateful to my Doctor who really is a person who cares and is very thorough, I couldn’t fault anyone here at Cedars in Maidenhead. Absolutely brilliant service.
Visited January 2024
Review titled The Cedars Surgery
Replied on 26 June 2024
Hi Dermot Thank you so much for your review dated 18th January 2024. I have shared your review with the team who are very grateful Many thanks Alan - Practice Manager
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Review titled Care and clarity
Rated 5 stars out of 5
by H MacDonald - Posted on 18 January 2024
I saw a GP this morning to discuss my recent stay in hospital. I knew he was very competent but expected a quick chat with a busy doctor. In fact it was far more than that. He went through everything in the hospital report very clearly and took the time to demonstrate how I could watch for symptoms that might mean I needed to contact the surgery.He was very professional, but at the same time warm and friendly. This was in complete contrast to the hospital, where I was very well treated, but staff had very little time to explain anything. I now have a clearer picture of my condition, and appreciate the time he took to make sure I understood everything, although there was a very full waiting room.
Visited January 2024
Review titled The Cedars Surgery
Replied on 26 June 2024
Thank you for taking the time to submit this review. All our staff work hard to meet the needs of our patients and I am pleased you were given the time needed. Many thanks Alan - Practice Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
As someone who works for the NHS themselves as a nurse practitioner (both in A&E and in primary care) I understand the pressures. I cannot explain how wonderful this surgery has been. I registered earlier this year and asked for a routine (expecting two month wait) appointment for acne and was seen within three weeks. I am currently pregnant and have had a few problems with bleeding, hyperemesis and deranged bloods. I have been given appointments regarding this either the same day or next day despite putting a request on E/-Consult as a non urgent request. The doctors and ANP I have seen have been amazing. Efficient, caring and kind- to the point where when i was vomiting a lot and keen to avoid hospital admission the doctor i saw advised me to take my newly prescribed medicine from the pharmacy and come back to sit in the surgery for 30 mins (where I would be visible) to make sure I could tolerate them. Cedars has been absolutely exemplary and I am so grateful to you all. Thank you.
Visited November 2023
Review titled The Cedars Surgery
Replied on 26 June 2024
Thank you so much for your kind review. The team love receiving these messages from patients. Many thanks Alan - Practice Manager
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Review titled Constantly Impressed
Rated 5 stars out of 5
by Barnes - Posted on 22 March 2023
Since joining Cedars a few years ago I have been consistently pleasantly surprised by how compassionate, efficient and helpful all members of their team are. The reception staff are lovely, the GPs are thorough and kind and the nurse I’ve visited was also wonderful. It’s exactly what I want from a doctors surgery for my family and miles above what I expected.
Visited March 2023
Review titled The Cedars Surgery
Replied on 08 September 2023
Thank you for your comments. It is always nice to receive positive feedback from patients and I will pass your comments onto the team. Please do not hesitate to contact us if we can be of any further assistance at cedars.reception@nhs.net Best regards Alan Mackay Practice Manager