The Cedars Surgery
87 New Bristol Road, Worle, Weston-super-Mare, Avon, BS22 6AJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Cedars Surgery.
Reviews
-
Review titled Horrible practice - always spanning from your receptionists.
Rated 1 star out of 5
by Josh Greenslade - Posted on 20 June 2024
Have recently moved to the area, my partner and child have switched to this surgery and the experience has been beyond shocking. Signed my partner up to 'ask my gp' and have put the wrong date of birth leaving her unable to log in and have told her to create a new account which is impossible when you've got an existing email account signed up. Have prescribed her with the wrong medication i.e given her the wrong inhalers and wrong dose of allergy medication when this information is on the screen in front of them. The icing on the cake is booking my sons first jabs in for him at 11 weeks old not informing me or my partner that this would leave him unable to get some of his jabs (not our choice when booking a date and when communicated to another receptionist has been moved forward to 8 weeks old when an appointment was not previously possible....) Have turned up to get his 8 week jab and have then been told it's at another surgery with a patronising and demeaning tone by the receptionists 'you should know it says on ask my gp' well it's a bit hard to view this information as you've incorrectly set the account up leaving my partner unable to log in and have not informed my partner at any point when booking the appointment in. You have made a stressful event of my first child's first jabs into an even more stressful event and have been unhelpful and patronising when correcting your own mistake. My partner and child will be switching surgeries now as this is the 4th mistake within a month of registering, every single occurrence has been unhelpful and problematic all spanning from the inexperience and lack of customer service of the reception team. The reception team on a whole need to undergo training as this is absolute shocking behaviour from a medical practice.
Visited June 2024
The Cedars Surgery has not yet replied.