The Central Surgery Barton
King Street, Barton-upon-Humber, South Humberside, DN18 5ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dr care and follow up
Rated 5 stars out of 5
by Samantha louise - Posted on 09 April 2025
Dr saw my daughter who is 1 year old, she respectfully asked if students could be present prior to us entering her office. Dr was thorough and answered all questions we had with full explanation. Dr role modelled good practice and patient confidentiality. Follow up call was made the next day to check my daughter's condition and a follow up appointment has also been made to re-attend the GP surgery one week later for observation. Great practice observed and felt valued as a patient/mum.
Visited April 2025
The Central Surgery Barton has not yet replied.
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Review titled Unable to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 17 September 2024
Today I called the practice asking for help but was not assisted by the receptionist. The practice has adopted policies to ensure that patients find it extremely difficult to make an appointment. It is no longer possible to walk in and make an appointment due to the risk of infection! This is the only surgery I know in the area that has this policy. It is no longer possible to telephone and make an appointment. For those without the internet or those that struggle with the convoluted process, it is almost impossible to overcome this challenge. What used to be a fantastic surgery has become obstructive and no longer user friendly.
Visited September 2024
The Central Surgery Barton has not yet replied.
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Review titled Friendly staff
Rated 4 stars out of 5
by Tammy Simpson - Posted on 24 June 2024
I recently had a face to face appointment to up my antidepressants and the doctor who saw me was lovely. The doctor didn't judge me and was more than happy to up my dose and was sympathetic. Also for several weeks I have gone to the surgery and had home visits to have my dressing changed on my back from my abscess surgery. The nurses I have had have been different ones and all been nice and friendly. One in particular who works at the surgery is very friendly, chatty and makes me feel happy. They answer my enquiries about how my wound on my back is healing and they are lovely is replying.
Visited June 2024
The Central Surgery Barton has not yet replied.
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Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 06 April 2024
Called to talk about an appointment I had booked but needed to reschedule. Receptionist who I didn’t get the name was was huffing and puffing down the phone and was very rude. I asked if I could have an appointment after 5:30 and before I finished explaining why she cut me off and said no. I then said that i will just have to cancel my appointment and rebook on Monday and again before finishing my sentence she said “well tell me your name and date of birth then”. So I gave her these, she told me that it had been given to urgent care and that I had been sent a text. I told her I didn’t realise I had received the text as I’m not allowed on my phone at work but still very rudely said well maybe you should have checked before calling us. I said I do apologise and didn’t realise about the text and before I had chance to say thank you she put the phone down on me. I found the phone call very distressing and when feeling unwell I didn’t need speaking to like rubbish. I have worked in pubs, as a support worker and I’m now a compliants manager and have never been spoken to the way she spoke to me. I understand that we all have bad days but when you work somewhere that people go to ger help that’s the last thing I need. I would appreciate an apology and if this happens again I will be going else where for my medical treatment in the future and I’ve been at the surgery since I was young. I don’t normally complain about stuff not even when I have an issue with my food but I believe this needed addressing
Visited April 2024
Review titled The Central Surgery Barton
Replied on 17 April 2024
Dear Patient, Thank you for taking the time to leave feedback. I am sorry for any distress caused by this recent experience and would be happy to further review the circumstances. Should you wish to email me directly at hnyicb-nl.centralsurgery.complaints@nhs.net providing further details, I will be able to respond to you directly. Regards Lisa Allenby Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Robert Gargett - Posted on 10 August 2023
I used the new appointment service and got no reply at all. I rang the surgery the next day and the receptionist informed me that the doctor had prescribed me some medication. Which I was not able to collect until the following day. The receptionist did apologise but it shows just how important the patient is to the medical staff when they cannot be bothered to contact the patient.
Visited August 2023
The Central Surgery Barton has not yet replied.
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Review titled the new on-line appointment system works very well
Rated 4 stars out of 5
by Anonymous - Posted on 28 July 2023
Used the new on-line appointment system twice over the past week. On both occasions the practice phoned back with an appointment (that day) within 20 minutes. The practice's previous system was the subject of lots of complaint - this is a huge improvement and an excellent service.
Visited July 2023
Review titled The Central Surgery Barton
Replied on 28 July 2023
Thank you for taking the time to give us feedback. It is fair to say in the current environment of the NHS we only hear from patients when they wish to complain. A lot of thought and effort has gone into the changes we have made to our appointment system. We anticipate a few more teething problems over the next few months but we are glad to hear that you found it an improvement on our previous system. Thank you again for your kind words Practice Manager