The Chelsea Practice
43 Chelsea Manor Street, London, Greater London, SW3 5DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Elias - Posted on 24 March 2023
Been with this practice for 20 years now. The doctors here have seen me through some of the toughest and most worrisome times of my life and never let me down. Can honestly say I would be devastated if it ever stopped operating. Big thank you to all the practice staff for their hard work over the years.
Visited March 2023
Review titled The Chelsea Practice
Replied on 31 March 2023
Thank you for taking the time to comment on your experience as a long standing patient of The Chelsea Practice. The staff very much appreciate your positive feedback on the efforts that we have made to ensure our patients are cared for with compassion.
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Review titled Outstanding
Rated 5 stars out of 5
by Carmel - Posted on 06 April 2023
I have been visiting this practice for many years now and have always found the quality of GPs to be of an extremely high standard. I have never had an issue getting face to face appointments with the surgery and have always found test results and prescriptions are sent quickly. The practice reminds me of an old-style surgery where staff actually get to know you. The attention to detail and care for its patients is second to none.
Visited March 2023
Review titled The Chelsea Practice
Replied on 25 April 2023
Thank you for taking the time to feedback on your experience at the practice over the years. Our aim has always been to provide an old style GP practice and we are so pleased to read that we have been able to provide you with this. The staff very much appreciate your positive feedback.
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Review titled long
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
I have been on the phone for 42.21 minutes... been caller number 1 for 20.48 minutes.. Really bad service. Then have the cheek to answer and say" Please hold"
Visited November 2022
Review titled The Chelsea Practice
Replied on 05 December 2022
Thank you very much for your feedback. We are sorry to learn of your experience. We recognise the importance of being able to contact your GP Practice in a timely fashion and the level of irritation that can be caused by long waiting times. A wait time of 42.21 minutes is highly unusual and it is one that we have taken very seriously. For this reason, we performed a quantitative analysis to determine when our phones are at their most busy and we are taking steps to ensure that we are able to effectively attend to the increased volume of calls. Monday mornings (8am-9am), weekday late mornings (10:30-11:30am) and weekday afternoons (2-3pm) proved to be our most busy times. 8am and 2pm are the times at which we release our urgent appointments. At these times we have an additional Receptionist available to answer the telephones. We hope that this has reduced the length of time spent waiting for those who make incoming calls at these times. And we will be repeating the analysis monthly to ensure our actions are reducing the wait time for our patients calling the practice. We also encourage patients who have more general queries, rather than a need to book an urgent appointment, to call outside of these peak times. Patients can also book appointments via our online patient access system, which patients can sign up for by emailing the Reception team (chelsea.reception@nhs.net). We are also in the process of recording a telephone message that plays whilst patients are on hold. The message will include general signposting information as well as some options to better direct a patient’s call. This development will ensure that Reception are in receipt of less incoming calls, which will further reduce waiting times, whilst simultaneously providing patients with the information they require in the quickest way possible. We do hope that the steps we have taken will improve our patients experience when contacting the practice.
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Review titled Very Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2022
Excellent service from reception, nurses and doctors. Telephones are answered promptly along with e-mails. I've never found a problem with fixing appointments, either virtually or face to face.
Visited September 2022
Review titled The Chelsea Practice
Replied on 21 September 2022
Thank you for taking the time to comment on your experience at The Chelsea Practice. The staff very much appreciate your positive feedback on the efforts that we have made to ensure our patients needs are accommodated.
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Review titled Non starter
Rated 3 stars out of 5
by Anonymous - Posted on 08 August 2022
It took so long to get through on the telephone (at 11.45) I thought the prospect of this when I’m not feeling well would be too awful, so I didn’t even register!
Visited August 2022
Review titled The Chelsea Practice
Replied on 24 August 2022
Thank you for your feedback and we are sorry that you experienced a delay when you called the practice. Unfortunately I cannot comment on why this occurred as you did not mention a date but I can reassure you that our reception team have been instructed to pick up the telephone within 3 rings but of course there is a queue system before the telephone rings in the practice. Since the date of your comment we have now added another telephone to the reception team which we do hope will avoid long delays when patients call.