The Chislehurst Partnership
42 High Street, Chislehurst, Kent, BR7 5AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful, almost a scam
Rated 1 star out of 5
by Sanjukta Travis - Posted on 22 October 2024
I called the practice at 8am yesterday ( Monday 21/10/24) begging for an appointment as I was feeling terrible ( continuous long term cough, racing pulse having been on a 14 hour turbulent flight) and had already been fobbed off by 111 at the weekend. The practice has made the appointment system overly complicated to avoid seeing to patients. The triage person had no empathy . I am not someone who hassles doctors all the time and in the past 20 years must have only used the Chislehurst practice 3 or 4 times only. I was told I would be put on a doctor's list on Wednesday and then the doctor would decide when I could have an appointment. The triage lady also tried to send me away to chemist or anywhere else to avoid giving me an appointment. I went to a private GP in Orpington who saw me immediately and she called an ambulance and sent me to A&E for very high Heart rate( A Fib). The ambulance guys felt I had made it just in time! I believe this practice should be shut down.
Visited October 2024
Review titled The Chislehurst Partnership
Replied on 22 October 2024
Dear Mrs Travis, Thank you for your feedback. I was very concerned to read your account and I have listened to the telephone call you made to our surgery on 21.10.24. Whilst you speak about a persistent cough that has come and gone since May, and feeling terribly tired; you did not mention your racing pulse in the entire phone call. Our triage questions has been devised by our doctors to ensure anyone with acute or clinically worrying conditions are prioritised. A racing heartbeat is one of those conditions and we would have endeavoured to get you seen by a clinicians on the same day had you mentioned it. The private GP clearly took appropriate action as I know our Gps would have done had they been aware of your symptoms. I am sorry that you are unhappy with the service we provided you on this occasion, and would be happy to discuss it further with you should you wish to. Kind regards Judie Crowther Patient Services Manager
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Review titled Friendly caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
Went to Woodlands yesterday for an injection. Doctor was very friendly and explained side effects etc to ensure I knew what I might expect.
Visited October 2024
Review titled The Chislehurst Partnership
Replied on 17 October 2024
Dear Patient, Thank you very much for your positive feedback, the surgery team works really hard to provide a great service for our patients and we really appreciate you taking the time to submit a review. Kind regards Judie Crowther Patient Services Manager
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Review titled Very nice surgery
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
All staff are very helpful and pleasant. Particularly the GPs and Receipt on. Time and time again they have tried to accommodate my request. The reminder for my flue jab is useful but I've already had it done in the surgery and have had COVID too. I have no complaints at all.
Visited October 2024
Review titled The Chislehurst Partnership
Replied on 17 October 2024
Dear Patient, Thank you for your feedback. We very much appreciate you taking the time to provide positive comments . Kind regards Judie Crowther Patient Services Manager
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Review titled very responsive
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
I was advised to fill out an econsult by the surgery which I did. I then heard back from a doctor within the hour who sent me an email giving me access to information about my condition and a treatment. It worked great and am now feeling better. I have had difficulty getting in touch with my GP before but very happy that it is no longer an issue!
Visited March 2024
Review titled The Chislehurst Partnership
Replied on 19 March 2024
Dear Patient Thank you for this very positive review. We are delighted that you have taken the time to post this. Judie Crowther Patient Services Manager
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Review titled Concerns Regarding Test Result Process
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Self-arranged Testing: I had to independently arrange for a test. Is this the norm? Not a big problem but first "issue". Ambiguous Waiting Period: I was advised to call after "a certain number of days" for results. A specific timeframe would be more helpful. Challenges with Phone Communication: Despite waiting for the mentioned period?! and spending half an hour on the call, I was informed the results weren't available and to call back. On a second call, I was told I couldn't receive my results over the phone. Despite calling the results line between 14:30 and 16:00. E-consult Requirement: I was later informed to set up an E-consult at 8am the next day. Why wasn't this communicated earlier? NHS App Discrepancy: I have the NHS app, yet surprisingly, I couldn’t access my test results there or check to arrange an appointment. Isn't the app supposed to streamline this process? What's the point of it? Resource Utilisation: This process engaged three NHS workers and took up a significant amount of my time, which seems inefficient. I deeply value the NHS and its services, but this experience has been concerning in terms of organisation, clarity and is wasting much valuable money and time. I am sharing this feedback in the hopes of contributing positively to the system. The current process seems puzzling, and I genuinely hope that highlighting these issues might lead to improvements.
Visited August 2023
Review titled The Chislehurst Partnership
Replied on 10 August 2023
Good afternoon I am sorry you have not received the service that we strive to provide for our patients. Please could you send an email to feedbacktcp@nhs.com so I can investigate these issues fully Kind regards Judie Crowther Patient Services Manager
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Review titled Bad experience
Rated 2 stars out of 5
by Ishita malik - Posted on 16 June 2023
The doctor in the Surgury are really good but can’t comment on the receptionist team . The DVLA has asked my GP to fill one questioner and the Surgury received it on the 11 June . I filled the e consultant form but did not get any reply . I called the Surgury on the 12 June and was told it will take 3 weeks for the GP to complete the form. When you ask for medical certificate which is paid it takes only 48 hrs because they are not paid for it they take 3 weeks . So much stress and anxiety this has given me . Don’t know what to do now keep waiting.
Visited June 2023
Review titled The Chislehurst Partnership
Replied on 30 June 2023
Dear Mr Malik, I am sorry that you have not received the service you have expected from the surgery. Our GPs are busy with their NHS work which they must prioritise. This is why we set a realistic time frame for any private work. On review I can see that form has now been completed. I am sorry that this has caused you stress. Judith Crowther, Patient Services Manager
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Review titled little appointment availability
Rated 1 star out of 5
by Jaspal DEOL - Posted on 16 May 2023
even via econsult first appointment is a week away. Other than queuing at surgery at 8am - very difficult to get appointment within a reasonable timeframe.
Visited May 2023
Review titled The Chislehurst Partnership
Replied on 03 August 2023
Dear Mr Deol, I am sorry that you have not been able to secure an appointment at a convenient time. There are many ways in which you can book appointments including the NHS App, or calling the surgery as well as coming into the surgery. Econsults are also useful, and they are triaged by a clinician to ensure that appointments are provided in accordance with the medical need. Now we have merged with the Woodlands Practice to form the Chislehurst Partnership, we are able to offer a wider range of appointments and timings. We also offer an Out of Hours service which covers evening and Saturday appointments which you can book into with the receptionists. Kind regards Judie Crowther, Patient Services Manager
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Review titled Poor service
Rated 2 stars out of 5
by Sally Cogswell - Posted on 13 April 2023
I booked an appointment for my son yesterday as he has a suspected infected toe. We took the first appointment available which was today @ 15:50 & a telephone appointment. It is now 17:15 & still no call. My son is studying for A levels which is made harder by him having ADHD. He has literally sat looking @ his phone waiting for it to ring for 85 mins. Why?
Visited April 2023
Review titled The Chislehurst Partnership
Replied on 17 April 2023
We are sorry you feel that your son did not receive the service expected. With his written consent if he is over 13, please contact the practice via this email selicb.feedbacktcp@nhs.net and we will look into your enquiry in more detail
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Took me 40 minutes to get through to reception despite only being 4th in the queue. Only appointment they could offer was by telephone 2 weeks later which I agreed to. As they call from an unknown number, my phone automatically blocked the call and told me I had 2 voicemails from the doctor even though the phone never rang. I realised it was the surgery and changed the settings but had no further calls. By some miracle I rang the surgery and got straight through only to be told the doctor had phone 3 times (which was not true, they only tried twice) and I'd have to rebook. I asked to do that only to be told there were no appointments available in person or telephone! I was told to either call back every day at 8am until I could get one (which from experience I know is impossible) or come into the surgery at 8am which, as I work evenings and have to sleep during the mornings is not an option either! What am I supposed to do in this instance? Absolutely despicable.
Visited April 2023
Review titled The Chislehurst Partnership
Replied on 24 April 2023
Thank you for your feedback. I am sorry that you were disappointed with the service you have received. Our GPs call from withheld telephone numbers to ensure the consulting room direct dial numbers are not in the public domain. I am sorry that your phone settings meant that you were unable to answer the call. Our GPs can usually call three time within the time allocated for your appointment. If you are unable to call at 8am, then please consider using our E-consult service through which our GPs can deal with many of issues. We can also offer out of hours and Saturday GP appointments through the Bromley GP Alliance. These appointments are usually more readily available later in the day so a later call may well prove successful. I hope this has been useful, but should you wish to discuss this further then please contact me through the Feedback email address found on our website. Kind regards, Judie Crowther. Patient Services Manager.
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Review titled Very efficient and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
My daughter woke up with a painful ear and we were due to go on holiday the next day so I was concerned. I filled in the e consult and the Gp rung me back less than an hour later offering me a same day appointment that didn’t interfere with her school day. My husband took her and they saw the nurse practitioner who examined her and prescribed medication, thankfully it wasn’t an inner ear infection and we could still travel. I was immensely thankful that they arranged everything so quickly and were very reassuring taking the stress out of the situation. This isn’t the only time the practice have been helpful, I admit the telephone system can have long waits at times but the e consult is easy to use and I have always had appointments arranged in a timely manner, often if I explain that my children are at school or I am working certain days they have worked round this. I find the GPs and nurse practitioners helpful and approachable. I have family in the Bromley area under different surgeries and they have struggled with appointments and some even have to queue outside their surgery for appointments at 8am. I just wanted to thank the team for all their hard work.
Visited March 2023
Review titled The Chislehurst Partnership
Replied on 30 June 2023
Thank you very much for this wonderful review. Your kind words are very much appreciated. Judie Crowther, Patient Services Manager