The Chrisp Street Hth Ctr
100 Chrisp Street, London, Greater London, E14 6PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The Best Practice in East London
Rated 5 stars out of 5
by Saffia Ahmed - Posted on 17 December 2024
Very caring and supportive receptionist, manager of the practice. Most of the GP's have been so professional and giving the best patient care. During catching covid twice the practice made sure they placed measures for me to be monitored at home by the long covid team in the commute. When I had my knee surgery one if the male Doctor arranged for me to have physio and support on my return home. Most of the nurses and GP's work tirelessly even though it's so busy, I have always been given opportunity to see a GP. Most people complain that they can never get appointments with there GP and I must say those of us with the chrisp street health centre should be very grateful to always have a GP to see you if urgent illness or concerns. I had referrals to specialist team to also investigate my health conditions in a swift manner. Chrisp street health center staff are a wonderful team. Receptionist and admin. Team are very patient and polite/respectful on the phone all the time even when it's busy. One of the other admin. In reception is so patient and polite /cautious. Also attached new young man that started recently is also very polite and helpful . I saw the way he spoke to patients and tries to help. Another new member is a physician associate i think she is a lady. She saw me last visit and she was amazing. I can't remember her name. Thanks all you for for the Great care for your patients
Visited December 2024
Review titled The Chrisp Street Hth Ctr
Replied on 18 December 2024
Thank you so much for taking the time to share your positive feedback about your experience at our surgery. We have shared your feedback with the rest of the team, and we are thrilled to hear that you were pleased with the care and service you received. Our practice strives to provide the best care possible under the constraints we face, including the high demand for appointments and services. Our team is committed to ensuring our patients feel supported and well cared for. It is incredibly rewarding to know that our efforts have made a positive impact on your experience. We truly appreciate your kind words and your trust in us as your healthcare provider. Kind regards. Management team Chrisp Street Health Centre
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Review titled Good experience
Rated 5 stars out of 5
by Vera - Posted on 25 September 2024
The lady at the reception was very patient and kind to listen to my questions and situation. The doctor was friendly as well. Overall I am very happy with the visit and experience! Thanks a lot :)
Visited September 2024
Review titled The Chrisp Street Hth Ctr
Replied on 26 September 2024
Dear Patient, Thank you for your positive feedback. It's always great to hear when patients are happy with our services. Your comments have been passed on to the team. Kind regards, Management Team Chrisp Street Health Centre
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Review titled Great patient service
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
Very helpful receptionist and I really appreciate her for helping me with all the information i was looking for. Thank you
Visited September 2024
Review titled The Chrisp Street Hth Ctr
Replied on 26 September 2024
Dear Patient, Thank you for your positive feedback. It's always great to hear when patients are happy with our services. Your comments have been passed on to the team. Kind regards, Management Team Chrisp Street Health Centre
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Review titled Lack of patients-centric
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
I had an appointment today. I was in the empty waiting room. Patients were calling and the replies "we are fully booked today". My question is "Do they have a GP working onsite"? Or, how many of them are working? All appointments are now via telephone, if someone gets lucky to get an appointment. This is not fair and correct towards patients. A GP surgery is there to provide care. There are 4 people working at the reception. I needed to have some documents photocopied to add to my file, for my GP. I asked the receptionist. She told me she can't do it, as there are so many pages, this will take time and she can't be away from her desk (there was no one behind me). Two other ladies were just sitting and chatting when one of them could have picked the document, photocopy it. I just went there as I rejected the previous consultation 2 - 3 years ago, due to the late arrival of the nurse who was supposed to be there, after I waited 30 mins. I reported it to my GP and he agreed to me that people have been complaining. I took the appointment this time to see whether the situation has improved. I don't know whether it is a training issue. However, it would help if this surgery could be assisting patients.
Visited April 2023
Review titled The Chrisp Street Hth Ctr
Replied on 21 September 2023
Dear Patient, I am sorry to hear that you were unhappy with your recent experience with our Practice. Please note that if you want to discuss this matter further, you can arrange a meeting with our Reception Manager, Lucy Dogley-Darani. If you want to do so, please call our main line number 0207 515 4860. Kind regards, Dimitar Pisanov, Deputy Manager, Chrisp Street Health Centre
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Review titled No Call
Rated 3 stars out of 5
by Anonymous - Posted on 07 December 2022
Was supposed receive a call from a Dr on the 7/12/2022 received a Test message from the Practice saying make sure your phone is on between 14:00-18:00 hrs. No one rang fuming.
Visited December 2022
Review titled The Chrisp Street Hth Ctr
Replied on 21 September 2023
Dear Patient, I am sorry to hear that you were unhappy with your experience with our Practice on this particular day. I do hope that you have had better experiences since. Please note that if you are still unsatisfied, you can arrange a meeting with our Reception Manager, Lucy Dogley-Darani. If you want to do so, please call our main line number 0207 515 4860. Kind regards, Dimitar Pisanov, Deputy Manager, Chrisp Street Health Centre