The Church Street Practice
Callows Lane, Kidderminster, Worcestershire, DY10 2JGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Church Street Practice.
Reviews
-
Review titled Incompetence
Rated 1 star out of 5
by marcus Hathaway - Posted on 26 October 2022
After almost 2 weeks of experiencing extreme abdominal pain and being passed from pillar to post i decided to go private all I requested from my gp was a referral email to my private hospital of choice , I have since called daily to get this pushed through and still this has not been done , I am still in extreme pain , cannot work and cannot move forward without this referral, I am also in remission from bowel cancer and really concerned this maybe linked to my previous operation, in my view this is total incompetence by so called professional health care team , if I preformed this poor in my job I would be sacked
Visited October 2022
Review titled The Church Street Practice
Replied on 27 October 2022
Dear Mr Hathaway I am very sorry to hear that you have not been happy with the service we have provided at Church Street Surgery, we take all concerns and complaints regarding our service very seriously and they are all investigated. As you will be aware all of our telephone calls are recorded and on interrogation of our system I can see that you spoke to a member of our reception team on 24.10.22 @ 9.08 and advised that you had arranged a private appointment and requesting the referral. You called again on 25/10/22 @ 14.14hrs for an update of the status of your referral and were advised that it was in hand. The referral was sent to the hospital of your choice on 25.10.22 @ 14.41hrs and a text message was sent to the mobile number that we hold on our system for you to confirm that the referral had been made. I am sorry that you feel this service is not up to the standard expected in General Practice and would be happy to meet with you to discuss your concerns further. Kind Regards Sally Hookes Site Manager
-
Review titled Ok getting wory
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2022
It takes weeks to get a appointment Have to phone at 8 in the morning even then no one picks up the phone my nephew who is only 6 weeks old couldn't get appointment even though they are meant to see babies under a year old
Visited October 2022
Review titled The Church Street Practice
Replied on 25 October 2022
Dear Anonymous We are sorry to hear that you are having issues contacting us - our telephone lines are open from 8am - 6.30pm Monday to Friday and are continually answered by a team of 15 care navigators. We have a Q-Buster option that you can use if you are not calling from a withheld number - this option is offered if there are 8 or more calls in the queue in front of you. You can also send us a message via this link and we will respond to you https://florey.accurx.com/p/M81056 If you would like to discuss your concerns further please call me on my direct line 01562 757201 Kind Regards Sally Hookes Manager
-
Review titled Great Service
Rated 5 stars out of 5
by Bluedragonfly - Posted on 10 October 2022
Thanks to the several Doctors, the many Nurses and also the many Receptionists I have met on my twice-weekly visits to Church Street over the past months. I always feel I'm in safe, competent hands and very well looked after on my visits, which is a very nice feeling even when you're not feeling well. If an appointment needs to be changed I get a timely phone call to let me know. If I have a question (and I usually have questions), I get a helpful answer.
Visited October 2022
Review titled The Church Street Practice
Replied on 11 October 2022
Dear Mr Dragonfly Thank you for leaving your review regarding the service that you have received and continue to receive at Church street Surgery. I have ensured that your comments have been shared with the entire team. Kind Regards Sally Hookes Site Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Edward acutt - Posted on 02 September 2022
I am currently seeing a couple of nurses to treat the wound on my leg, they have done an amazing job since I've been coming to the practice. Always show me empathy, I would highly recommend them.
Visited September 2022
Review titled The Church Street Practice
Replied on 05 September 2022
Dear Mr Aucutt Thank you for taking the time to leave your feedback and we are really pleased to hear that your wound is healing. I have ensured that your comments have been shared with the nursing team. Kind Regards Sally Hookes Site Manager
-
Review titled Brilliant help re a Dermatology referral process.
Rated 5 stars out of 5
by Stella - Posted on 22 September 2022
My GP had referred me appropriately to Dermatology at local Acute Hospital Trust. Following confused info and differing Out Patient appointment offers from that hospital, an amazing secretary at my GP surgery was able to sort the problem, and twice phoned me to confirm what would happen next. Hugely grateful, and this helped my peace of mind so much. A brilliant GP practice in all aspects of its care.
Visited September 2022
Review titled The Church Street Practice
Replied on 04 October 2022
Dear Stella I am so pleased to hear that our team were able to resolve your issue and I have shared your comments with the whole team and in particular the secretary that helped you. Kind Regards Sally Hookes Site Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Mrs J Smith - Posted on 25 September 2022
I am currently having treatment at Church Street Surgery and the Doctors, Nurses , Reception Staff are all ways Very Helpful - Kind- Understanding and very Reassuring, every Question you have is always answered with care , they all ways put me at ease . Thanks so much for looking after me .
Visited September 2022
Review titled The Church Street Practice
Replied on 04 October 2022
Dear Mrs Smith We are delighted that your patient experience of the services available at Church Street is positive. I have ensured that your comment has been shared with the whole team. Kind Regards Sally Hookes Site Manager
-
Review titled Helpful Receptionist
Rated 5 stars out of 5
by MRS CLARKE - Posted on 05 September 2022
Had to obtain asthma inhalers at short notice for my teenage son. The receptionist on duty was so helpful and understanding as I was a little stressed. Cannot fault the quick efficient service I received and collected the inhalers 3 hours later from Pharmacy within the practice. The Pharmacy staff were also extremely helpful and pleasant. Thank you all.
Visited September 2022
Review titled The Church Street Practice
Replied on 04 October 2022
Dear Mrs Clarke Thank you for taking the time to post such lovely feedback regarding a member of our reception team. They really do have a difficult job and it makes all the difference to them receiving such positive feedback. Your comment has been shared with the team. Kind Regards Sally Hookes Site Manager
-
Review titled COVID/flu boosters appointment
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2022
A very good surgery to visit. Staff are always attentive and show understanding with people. Well done to all
Visited September 2022
Review titled The Church Street Practice
Replied on 04 October 2022
Dear Patient Thank you so much for taking the time to post this review - I have shared your comments with the whole team. Kind Regards Sally Hookes Site Manager
-
Review titled wonderful people
Rated 5 stars out of 5
by Terry - Posted on 01 August 2022
the reception 'care navigators' are friendly, receptive and helpful [they're not gate keepers making access to medical staff difficult as I've experienced elsewhere and that was pre-covid], the nurses are caring and have helped me through a difficult time, the doctors I've seen have been fantastic and caring and understanding
Visited July 2022
Review titled The Church Street Practice
Replied on 05 September 2022
Dear Terry Thank you for taking the time to leave such lovely feedback regarding Church Street Surgery. We are very proud of our team and everyone works hard to offer the best service possible to our patients Kind Regards Sally Hookes Site Manager
-
Review titled Fantastic practice. Thank you all
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2022
Our experience of Church Street surgery is fantastic. The whole team (Doctors, reception, nursing and admin staff) are caring, respond quickly, listen and provide great care. They are sympathetic as well as clear and helpful. They tell you what they and we can do and what they and we cannot do. I have been consistently impressed and grateful for the outstanding care we have received as a family from this practice. They are a credit to the NHS. The level of care and service and advice never ever dipped, even throughout the whole pandemic. Thank you all so much. We are incredibly appreciative and grateful for all your efforts, assistance, support, advice and care. Keep up the great work!
Visited July 2022
Review titled The Church Street Practice
Replied on 22 July 2022
Dear Patient Thank you so much for taking the time to leave your feedback regarding your experience at Church Street Surgery. The whole team work very hard together and are dedicated to providing the best service possible to our patients. I have ensured that your kind words have been shared with the entire team. Kind Regards Sally Hookes Manager