The Churchill Clinic
94 Churchill Avenue, Chatham, Kent, ME5 0DLContact details and opening times
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Reviews
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Review titled Medication issues
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
I have had problems getting my medication on several occasions. This week our Pharmacy told us that my prescription hadn't been sent from the surgery. I have Mental health problems ans also a condition that is severely affected if I don't have the medication. I had tried 111, but waited 36hrs for a response, so rang surgery this morning. The receptionist said that the medication hadn't been requested, so I would have to wait. I understand procedures have to be followed, but there was no empathy or understanding the consequences of me being without my medication. When I asked to speak to the Practice Manager I was fobbed off with an excuse. I understand that GP surgeries are busy, but prescribed medication is what you need to manage your health issues and not having them can have serious consequences on mental and physical health. I think that staff should be more aware of this.
Visited December 2022
Review titled The Churchill Clinic
Replied on 19 December 2022
Thank you for your feedback. I am sorry that you have had difficulty with your prescription. Unfortunately we do need a request for medication to be issued - I am unsure if a pharmacist normally does this for you but as you have indicated all services are under immense pressure and some are now unable to request on the patients behalf. Given the time of year we are getting an increased demand for prescriptions early and our clinicians are working through the lists to sign them off as soon as possible. I am sorry if our receptionists were not as understanding as you would hope, they are working hard to accommodate patients as much as possible whilst we deal with significant demand from worried parents and a huge influx of patients with flu. If you would like to pass your details on to reception a member of our management team will have a look at your request. Thank you