The Circle Practice
Belmont Health Centre, 516 Kenton Lane, Harrow, Middlesex, HA3 7LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional and rude
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2025
I did call the reception last week Tuesday 18th of March about 5.30pm to ask for paper form of prescription for my daughter as my daughter called before me and the lady said she can't do anything and put down the phone without listening my daughter although my daughter explained the prescription is for what and she is not having the tablets. The lady receptionist gave inappropriate comment about my daughter and put down the phone without listen what I am saying. It was very bad experience and put me down , stressed me a lot
Visited March 2025
The Circle Practice has not yet replied.
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Review titled Big hassle to get repeat prescription
Rated 2 stars out of 5
by Anantkumar - Posted on 25 March 2025
I have requested repeat prescription three weeks ago using NHS app doesn’t get updated then I have requested using online surgery request before two weeks don’t get any updates, than I have phone call surgery and receptionist advised they have not received any request but I can request via email or Visit personally to request than I have emailed surgery with request and call back today to check surgery received and request or not and receptionist told they have not received email but received online request and they will process. I can’t understand which is the best way to approach surgery for repeat prescription and how many days before request needs to be done Hope someone will look into this!
Visited March 2025
The Circle Practice has not yet replied.
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Review titled Receptionist behaviour
Rated 2 stars out of 5
by Regina Osetkowska - Posted on 27 March 2025
On 18 of March 2025 I was prescribed medication by the doctor in the circle practice. I went to the practice to pick up my prescription and wanted to take to a pharmacy to have my medication picked up. The receptionist which been in the practice on Tuesday 18th of March afternoon/evening was acting in a inappropriate manner. I been told that she can't give me my prescription and that I need to be sent to pharmacy, I was out of my medication and been trying to make appoitment since 14 of March and the same receptionist was keep hanging up the phone when speaking to her politely. What i don't like and would like the practice to adress 1. Why the receptionist didn't want to give me my prescription, I had to ask her politely 3 times before she get rude and told me that I'm such a rude person and will I be quiet. 2. Always hanging up the phone even when still speaking.
Visited March 2025
The Circle Practice has not yet replied.
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Review titled Pathetic service
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I am new to the area and have registered with them 3 months back. I was never able to reach out to them for appointments or anything. I also have a 1 year old baby for whom things can go urgent. They never pick up phone or disconnects and I have waited for hours and hours before I hang up the call but never got an appointment. There is just once when I got an appointment for 4 days later and when I reached at that time, they said there is no appointment booked for me. I had gone alone with baby walking for 35 minutes and this was the response even after taking prior appointment. Pathetic service.
Visited November 2023
The Circle Practice has not yet replied.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
I have moved homes and registered with this practice back at the beginning of 2023, only to find that every time I try to call to make an appointment I am told that I am not registered with them! This has happened to me 4 times now in the past year, I am 8.5 months pregnant and have been going back and forth with them on this since I changed practice, this is unacceptable especially in my current condition. My maternity recorder were sent to the practice and yet again they were rejected as I am apparently not registered, however I had a telephone consultation with a GP from that practice maternity related 2 months ago!
Visited November 2023
The Circle Practice has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
After 8am eg 11am if you have to call the GP for whatever reason their line is busy and gets disconnected. Been calling them for more than 2 hours unfortunately line busy. Do they keep their phones up so they don't have to answer calls?
Visited June 2023
The Circle Practice has not yet replied.
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Review titled Great doctors, but the most appalling telephone service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Everything the other reviewers has posted is correct. You cannot make an appointment to see a doctor on future date. You can only call at 8.00am or 3.00pm for same day. With everyone trying to call at exactly 8.00 it is almost impossible to get through, so you sit on your phone doing re-dial after re-dial knowing full well that there are lots of other people doing the same thing. Today I got through after about 10 re-tries, and was then "2nd in the queue" for over 10 minutes. More often that not the staff appear to have no training or no concern about being professional and courteous on the phone. It's been like this for years. Today as a case in point they answered the phone "Hello". I gave my name when they asked for it, and the response was "and how am I to identify you without knowing your date of birth?". We are a family of 4 so have had many interactions with Circle Practice over 15 years. The doctors, with one exception, have been good and in some cases truly outstanding. The counter service, depending on who you meet, can often come across as sullen and uncaring. But the worst thing about the practice is the telephone service and this ridiculous system whereby you cannot schedule an appointment for specific date/time but force all your customers to call you at exactly the same time to compete for a limited number of same day slots.
Visited April 2023
The Circle Practice has not yet replied.