The Civic Medical Centre
18-20 Bethecar Road, Harrow, Middlesex, HA1 1SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Do not go to this surgery. The service there is appalling. Already towards the end of COVID, I made an appointment and went to the surgery only to be told once I was there and through the door, that the consultation would be on the phone, so I had my consultation standing on the sidewalk in from of the surgery. Then, once COVID was over, it was the only surgery still giving phone consultations when everyone I knew had face-to-face consultations with their GP. And just now, we urgently needed the doctor to sign a form for my son to be referred to a specialist. I sent the form to them yesterday Thursday midday. I was told nothing else. I rang again today as I had not heard anything back, only to be told that I needed to pay "a small fee" (£45!!!) to get the doctor's signature but that I would get the letter before the end of the day. At about 5 pm, I still didn't have the form emailed back to me so I rang again. I have now been told that the form is still with the doctor and I won't get the form back before Tuesday or Wednesday. Up to 4 days for a signature! Unbelievable! No accountability whatsoever. Meanwhile, my son is in a great deal of pain but that doesn't seem to make any impression on anyone I spoke to. They just told me to go to A&E... which I did yesterday! (And yes, they have a lot of patients and a lot of work - don't we all?). Yet, I can't understand why it would take so long to get a signature on the bottom of a form. I am fuming.
Visited March 2024
Review titled The Civic Medical Centre
Replied on 16 July 2024
We are sorry to hear of your experience to arrange an appointment on few occasions The practice is committed towards delivering the highest standards of customer service that is required. We apologise that we did not achieve the standards that we have established. Please contact the surgery and ask to speak with the practice manager who will be able to meet with you at the earliest possible opportunity.
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Review titled Making appointment frustration
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2023
Was in centre having just seen nurse who advised I should make a face-to-face appointment to have a skin spot looked at, went to reception and told I could only phone for an appointment by the receptionist who would take the call . . .!
Visited March 2023
The Civic Medical Centre has not yet replied.