The College Practice
50-52 College Road, Maidstone, Kent, ME15 6SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Awful Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Awful! I have been trying to phone every day for a month as the surgery had not renewed one of my meds on the batch perscription! I am getting into trouble at work trying to call at the 2hr time slot today i held for an hour and no response aparently i was no.4 in the queue! I am ringing outside that time and still no answer! I went on the website to complain, and guess what no email address you can only phone up! This is a terrible surgery! I would not recommend! Something needs to be done!
Visited May 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Patient I am sorry to hear of the services you have received trying to access the practice. Your review and comments are important to use here at The College Practice. Please could I kindly ask if you could forward your details to the complaints email address (as below), so I can investigate your concerns in more detail. Kindest Regards Sara Hitchen Group Operations Manager Email:- kmicb.complaints.maritimehealth-maidstone@nhs.net
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Review titled A good practice adapting well to changing times …
Rated 5 stars out of 5
by Jae - Posted on 01 June 2023
Recently had need of 2 telephone call appointments with 2 different doctors. Both appointments were really helpful, thorough and collaborative with forward plans discussed and explained so that I knew and understood what would be happening. Sometimes it is hard getting through to the practice … there seems to be busier times of the day and days of the week …but the callback system is brilliant and works well and the reception staff who take the calls are very helpful, polite and understanding. This practice has been historically good and I think the way they have embraced technology to help with increased needs was difficult for me at first as a patient but change can take some getting used to and now I think it is a very good system for the surgeries but importantly also for patients.
Visited May 2023
Review titled The College Practice
Replied on 10 August 2023
Dear Jae, Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. All patients reviews are important to us, and are shared across our management teams as part of our continuous leaning and process reviews. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and process management. If you would like a contact from one of our team please leave your details via the attached link and one of the team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/ Kindest Regards Sara Hitchen Group Operations Manager
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Review titled Amazing receptionist
Rated 5 stars out of 5
by Joshua Dac - Posted on 05 April 2023
I forgot to grab her name but the receptionist who helped me has always been incredible! She’s super compassionate, patient and really helpful. I’ve stood there before and watched her get grief unfairly and she’s always remained calm and professional. She’s a credit to the surgery and I can’t praise her highly enough.
Visited April 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Joshua Thank you for you kind words and feedback. Your comments have been passed to our reception manager whom will forward your comment to the our receptionist. Feedback is greatly appreciated as we use this in line with our learning and practice pathways. Thank you once again. Kindest Regards Sara Hitchen Group Operations Manager
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Review titled Awful
Rated 1 star out of 5
by Karen - Posted on 19 April 2023
I had to go to A&E for a problem and was given medication told to follow up with my GP for further tests. I have been trying to contact the surgery for 4 days. After trying to contact them I finally managed to complete an e-consult form and had to modify my answers because it kept telling me to call (mission impossible) at 8am Monday and was told I would contacted by 6.30pm Tuesday. As expected - no contact. Submitted the form to say I hadn’t been contacted. Still no contact and I can’t resubmit the form until 7pm tonight. Absolutely shocking. Been trying to call all day today!!!! I am so completely frustrated. The option to change Drs is not possible as you are the only GP in my catchment area taking on new patients. According to your website you have 18 doctors, are taking on new patients but can’t deal with your existing customers. I have various health conditions including type 2 diabetes and high blood pressure and yet I can’t remember the last time I actually saw my GP!
Visited April 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Patient I am sorry to hear of the services you have received trying to access the practice. Your review and comments are important to use here at The College Practice. Please could I kindly ask if you could forward your details to the complaints email address (as below), so I can investigate your concerns in more detail. Kindest Regards Sara Hitchen Group Operations Manager Email:- kmicb.complaints.maritimehealth-maidstone@nhs.net