The College Practice
50-52 College Road, Maidstone, Kent, ME15 6SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reassuring appointment
Rated 5 stars out of 5
by Jeremy H - Posted on 25 January 2024
The doctor was very patient and understanding and caring. Hopefully I will ser her again for resolution of my ailments.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It's lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled Diabetic review
Rated 3 stars out of 5
by Terrie Jarrett - Posted on 12 March 2024
Had a diabetic review which was very professional and understanding. She was very thorough going through all aspects Also very helpful in sorting out my new tablets that the hospital had recommended me to use Thank you, seeing see her was a good experience
Visited January 2024
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
I submitted a request via econsult for a Fitnote extension for an on-going medical issue. I didn’t receive my a copy of my econsult submission via e-mail as requested. I then received a text message to inform me that a face-to-face consultation had been arranged which got cancelled due to staff sickness. I then spoke to the receptionist + arranged for a telephone consultation. I received a text message the day before reminding me of my face-to-face appointment. I spoke to another receptionist to confirm my telephone consultation + was informed that it was actually a face-to-face appointment which she managed to change to a telephone consultation. Her attitude sucked!! So much stress for a Fitnote extension!!!!!
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
The reassurance I received that the eruption on my cheek was benign was most welcome. To avoid others continually asking if I’d had it checked out I was given the most bizarre advice I have ever received from any doctor - grow a beard! Following doctor’s orders, that I’m now doing! In respect of another matter. I have been asked to supply blood pressure results but I do not have a device to do it at home and when I went into the surgery the machine there could only record my weight. In that connection my weight continues to give me cause for concern, particularly since the machine advised that I would now be classified as seriously obese.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team.
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Review titled My experience
Rated 1 star out of 5
by Jeffrey T - Posted on 24 January 2024
After 5 weeks I am still unable to get a copy of my MRI scan which I need to discuss with my osteopath . I need this for her to determine my treatment. "Wear and tear" is not sufficient detail for a professional to advise treatment. The scan was originally requested over 5 months ago
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team.
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
Receptionist tried her best to explain the reason why i hadnt received my prescription , it was because it hadnt been signed off by Doctor .
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
The care of the nurse who was obviously under a lot of pressure due to running behind (my appointment was over 30 minutes late).
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled My experience
Rated 5 stars out of 5
by Brian B - Posted on 25 January 2024
From my initial contact on engage and consult the response was a quick telephone call and .transferred to a face to face doctor appointment and was advised to visit A&E where a CT brain scan and other tests were carried out, all within one week. From the doctor's face to face recommendations a letter was produced to attend A&E which I did, the CT scan and tests were carried out in a single day. First class service. Maureen Brooks.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. Its lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled My experience
Rated 3 stars out of 5
by Phyllis H - Posted on 24 January 2024
I've not received a reply to my engage consult sent this morning about a prescription that my pharmacy say they haven't received. I will run out of Amlodipine on Friday morning.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team for review.
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Review titled Frustrating and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
I am not sure exactly where to start with this surgery. To keep it brief: the service has deteriorated immensely over the last five years. The practice took on two other surgeries and since then things have got worse for all of them. It is now almost impossible to get through to the surgery by telephone, online contact is required for appointments and other queries but so many conditions are not viable for this option with the system saying you have to speak to the surgery. However you then wait an hour to get through and there are no ok the day appointments left. Queries about prescriptions and test results safe limited to two hour sessions in the day and the lines are always busy and you cannot get through. The receptionists in person also cannot speak to them to assist if you pop in in person. So you resort to asking online and end up with an unsatisfactory response by text requiring you to make further contact. On more than two occasions the information I was given was wrong as they had not taken into account the information in my notes. I then had to go through the whole system again to get an appointment with the GP who then told me what I had been told was wrong and further meds were needed. This is not uncommon. Return communication from the surgery is only ever by text and this allows no room for clarification or discussion resulting in further contact being needed and wasting everyone’s time. When you can speak to a GP it is usually on the phone and most GPs are so rushed they don’t have time to listen properly. on the last two occasions A medical professional actually sniggered at me and the next one I spoke to about the same issue made an urgent 2 week referral. Neither actually listened to what I was saying with the second cutting me off constantly and being rude. There are one or two excellent GPs but they are so popular it is extremely difficult to see them and this is made worse by the processes the surgery has in place (you can only book appointments 2 weeks in advance). It is again impossible to get a follow up appointment with a GP who has requested you see them again to discuss next steps. I have been trying since the beginning of November to do this. The staff who answer the phones and the staff on the reception are good and try to be helpful but they are tied by the processes the surgery have in place which at times feel utterly obstructive.
Visited January 2024
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/