The College Practice
50-52 College Road, Maidstone, Kent, ME15 6SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 06 June 2023
Absolutely fantastic receptionist. Always so helpful, kind and caring. She goes above and beyond to make sure you get the care you need. She is an asset to the practice.
Visited June 2023
Review titled The College Practice
Replied on 10 August 2023
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/ Kindest Regards Sara Hitchen Group Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jessica winter - Posted on 15 May 2023
I can honestly say that College Road doctors have been amazing with me I suffer mental health and I'm on a weekly script and I've had to move because it's domestic violence but they have been really supportive and helped me make sure I get my meds every week they have got gone above and beyond and I want the doctors and the receptions staff and pharmacies to be recognised because they really have been amazing with me and I thank them so much and I would recommend them a hundred percent
Visited May 2023
Review titled The College Practice
Replied on 10 August 2023
Dear Jesicca Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. All patients reviews are important to us, and are shared across our management team as part of our continuous learning and improvements. If you would like a contact from one of our team please leave your details via the attached link and one of the team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/ Kindest Regards Sara Hitchen Group Operations Manager
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Review titled Unable to be seen
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I couldn't get through to reception to speak to anybody after trying to call at different times for several days. I then used E-Consult as recommended by their website. The form took a significant amount of time to complete, but promised a response within 24 hours. One week later I still hadn't heard anything. I spent another 2 days trying to get through to reception. When I managed to get through (after being on hold for 30 mins) I was told not only did they not have my form (even though I'd received a confirmation email with reference number that it had been received); but there was still no appointments for me to see a doctor. My health issue has now worsened and I will have to use 111 again. I had to use 111 for an ear infection after not being able to get an appointment with this doctors surgery earlier this year. It's so bad I feel I've had to leave this review so that other people can seek a safer and more responsive practice.
Visited May 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Patient, I am sorry to read of the problems you are facing reaching services at the College Road Practice. Your comments are important to us and I would like to have the opportunity to speak to you regarding these. Please could I kindly ask if you could email your details to our surgeries complaints email on:- kmicb.complaints.maritimehealth-maidstone@nhs.net. Please enclose a name and contact number for reference. I look forward to hearing from you. Kindest Regards Sara Hitchen Group Operations Manager
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Review titled Awful Awful Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Awful! I have been trying to phone every day for a month as the surgery had not renewed one of my meds on the batch perscription! I am getting into trouble at work trying to call at the 2hr time slot today i held for an hour and no response aparently i was no.4 in the queue! I am ringing outside that time and still no answer! I went on the website to complain, and guess what no email address you can only phone up! This is a terrible surgery! I would not recommend! Something needs to be done!
Visited May 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Patient I am sorry to hear of the services you have received trying to access the practice. Your review and comments are important to use here at The College Practice. Please could I kindly ask if you could forward your details to the complaints email address (as below), so I can investigate your concerns in more detail. Kindest Regards Sara Hitchen Group Operations Manager Email:- kmicb.complaints.maritimehealth-maidstone@nhs.net
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Review titled A good practice adapting well to changing times …
Rated 5 stars out of 5
by Jae - Posted on 01 June 2023
Recently had need of 2 telephone call appointments with 2 different doctors. Both appointments were really helpful, thorough and collaborative with forward plans discussed and explained so that I knew and understood what would be happening. Sometimes it is hard getting through to the practice … there seems to be busier times of the day and days of the week …but the callback system is brilliant and works well and the reception staff who take the calls are very helpful, polite and understanding. This practice has been historically good and I think the way they have embraced technology to help with increased needs was difficult for me at first as a patient but change can take some getting used to and now I think it is a very good system for the surgeries but importantly also for patients.
Visited May 2023
Review titled The College Practice
Replied on 10 August 2023
Dear Jae, Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. All patients reviews are important to us, and are shared across our management teams as part of our continuous leaning and process reviews. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and process management. If you would like a contact from one of our team please leave your details via the attached link and one of the team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/ Kindest Regards Sara Hitchen Group Operations Manager
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Review titled Amazing receptionist
Rated 5 stars out of 5
by Joshua Dac - Posted on 05 April 2023
I forgot to grab her name but the receptionist who helped me has always been incredible! She’s super compassionate, patient and really helpful. I’ve stood there before and watched her get grief unfairly and she’s always remained calm and professional. She’s a credit to the surgery and I can’t praise her highly enough.
Visited April 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Joshua Thank you for you kind words and feedback. Your comments have been passed to our reception manager whom will forward your comment to the our receptionist. Feedback is greatly appreciated as we use this in line with our learning and practice pathways. Thank you once again. Kindest Regards Sara Hitchen Group Operations Manager
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Review titled Awful
Rated 1 star out of 5
by Karen - Posted on 19 April 2023
I had to go to A&E for a problem and was given medication told to follow up with my GP for further tests. I have been trying to contact the surgery for 4 days. After trying to contact them I finally managed to complete an e-consult form and had to modify my answers because it kept telling me to call (mission impossible) at 8am Monday and was told I would contacted by 6.30pm Tuesday. As expected - no contact. Submitted the form to say I hadn’t been contacted. Still no contact and I can’t resubmit the form until 7pm tonight. Absolutely shocking. Been trying to call all day today!!!! I am so completely frustrated. The option to change Drs is not possible as you are the only GP in my catchment area taking on new patients. According to your website you have 18 doctors, are taking on new patients but can’t deal with your existing customers. I have various health conditions including type 2 diabetes and high blood pressure and yet I can’t remember the last time I actually saw my GP!
Visited April 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Patient I am sorry to hear of the services you have received trying to access the practice. Your review and comments are important to use here at The College Practice. Please could I kindly ask if you could forward your details to the complaints email address (as below), so I can investigate your concerns in more detail. Kindest Regards Sara Hitchen Group Operations Manager Email:- kmicb.complaints.maritimehealth-maidstone@nhs.net
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Review titled No care, rubbish service, impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Have been trying all week Monday to Thursday to contact them to book an appointment for my child, all you get is a full queue and to be told you will get a call back, this never happens! Completely rubbish
Visited March 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Patient I am sorry to hear of the services you have received trying to access the practice. Your review and comments are important to use here at The College Practice. Please could I kindly ask if you could forward your details to the complaints email address (as below), so I can investigate your concerns in more detail. Kindest Regards Sara Hitchen Group Operations Manager Email:- kmicb.complaints.maritimehealth-maidstone@nhs.net
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Review titled Useless!
Rated 2 stars out of 5
by A Carer - Posted on 06 March 2023
I left a review recently about how difficult it is to liaise and/or contact this surgery and the problems this can cause for carers supporting loved ones with complex health and care needs that often change. The surgery replied to my review asking me to contact them to speak to their Care Coordinator who could offer support. I visited the surgery today and mentioned all this to the receptionist in the hope she would be able to put me in touch with the appropriate person. Unfortunately, yet again it seems that the dissemination of information within this surgery is lacking. The receptionist had no idea who I should speak to or who to contact. Maybe when the College Practice gets around to seeing this review they can leave a telephone number or an email address for this illusive care coordinator they purport to have.
Visited March 2023
Review titled The College Practice
Replied on 06 March 2023
Dear Carer I am extremely sorry to hear of the service you have received at the practice today. Please could I kindly ask if you could leave your name and details at the reception and ask for them to forward your details to myself. I shall personally contact you to discuss your concerns and see what we can do to support you. Kindest regards Sara Hitchen Group Operations Manager
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Review titled Great service from receptionist and follow up
Rated 5 stars out of 5
by Terry Coombes - Posted on 26 March 2023
I could not use the econsult system recently due to having had treatment for cancer. Phoning the surgery(Albion Place) was not possible due to a Kent wide NHS issue but managed to get to the surgery and explained my issues. I had a chest infection, it was late Friday afternoon and the local pharmacy was closing soon. The receptionist took my details and advised a doctor was with patient but may want to speak with me. I received a call at approximately 18:00 from the doctor who discussed the symptoms with me and then arranged for the prescription to be available at a late night opening pharmacy not far away. It was ready within a short period of time. Great service all round.
Visited March 2023
Review titled The College Practice
Replied on 03 May 2023
Dear Patient Thank you for you positive feedback. All comments are important to us at The College Practice. I have passed your feedback to our team members. Thank you once again for taking the time to leave your review. Kindest Regards Sara Hitchen Group Operations Manager