The Corner Surgery (Dr Mulla)
117 Fylde Road, Marshside, Southport, Merseyside, PR9 9XPContact details and opening times
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Reviews
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Review titled Left me with no faith in GP
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2024
I was feeling very ill and was advised by pharmacist that needed antibiotics and needed to make an appointment with doctors surgery. Rang as soon as surgery phone lines were open - told I was no. 28 in queue, got to speak to the receptionist after 45 min wait to be told there were no appointments left. Would not give prescription for antibiotics without seeing doctor - couldn't see doctor as there were no appointments have to ring tomorrow. Was desperate by this time and rang 111. The clinician I was put through to asked lots of questions and said I needed assistance urgently. She sent an urgent prescription to the pharmacy which I was able to collect within 20 mins. She reiterated her concern that I needed to be examined, I no longer have any faith in GP's and so she told me to see how I was after two days and if I was no better to ring the surgery and ask for an urgent 111 appointment and if none were available I should ring 111 again. I feel slightly better and hope that when I have finished the course of antibiotics I will not need to try to get assistance from my GP.
Visited November 2024
Review titled The Corner Surgery (Dr Mulla)
Replied on 27 November 2024
Thank you for taking the time to leave this feedback. I am sorry to hear about your experience of arranging an appointment. I was also surprised to hear this, because throughout November, we have have been able to offer appointments at the local 'Same Day GP' winter pressures service, alongside the '7 Day GP' service, which offers additional evening & weekend appointments. Therefore, we would be keen to explore what happened with you directly - if you are happy for us to do so, please contact our reception & ask to speak with the practice manager. The best time to ring would be an afternoon, because our phone lines are usually less busy then. Thank you in anticipation, Dr David Smith (GP Principal).