The Courtyard Surgery
The Courtyard, London Road, Horsham, West Sussex, RH12 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled This surgery is now a Joke
Rated 2 stars out of 5
by Karl Humphrey - Posted on 23 March 2023
I have seen the previous reviews and the generic reply. This surgery used to be fantastic. In the last fortnight both myself and my partner have been trying to get separate appointments. Mine for a headaches and vision issues and the other for my childs digestive problems. Neither of these I can get a diagnosis for because A) There are no bookable appointment or B) By the time the 08:00 40 minutes queue has gone down all the appointments are full. The other option I have been given is to go to the emergency walk in at Crawley. How has it got to this state? Caveat: the staff and GPs (when I do get to see them, have always been excellent.)
Visited March 2023
Review titled The Courtyard Surgery
Replied on 27 March 2023
Dear Karl Thank you for sharing your review and experience with us. I am very sorry to hear that this was not satisfactory and that we were not able to help you or your partner when contacting the practice. Unfortunately, when a patient shares an anonymous review a more structured standard response is given as we are not able to investigate these concerns fully. As a surgery we welcome patient feedback to help improve the services we offer to our patient. Appointment pressure within the NHS are very high at the present time and we are working hard to recruit more GP’s from a dwindling pool available to all general practice providers. I am pleased to share that since February 2023 we have recruited 2 new GP, with the latest joining out team next month. I hope this will support our patient with access to appointments. I hope to make contact with you over the coming days to discuss your experience and look at ways we can improve things for you and our patients moving forward. Kind Regards Practice Manager
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Review titled What is the point of having a GP you can never see?
Rated 1 star out of 5
by sarah fryer - Posted on 27 March 2023
You cannot get appointments by calling or following their instructions of calling 111. You cannot get a non emergency appointment either, even if looking for one in over 5 weeks time. You wont be prescribed anything without being assessed? So what is the point? All you are told is to call back tomorrow, and the next day, and the next day.... Or, their favourite get out; go sit in Crawley 'urgent' treatment unit for 7 hours just to get a prescription. If you don't have a day of your life to spare for that, then its your problem and shame on you bad parents!
Visited March 2023
The Courtyard Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by KELVIN MCCARTNEY - Posted on 31 March 2023
Visited the surgery on the afternoon of 30 March 2023 with my wife for vaccinations with the nurse and other administrative issues. I was standing in reception for some time and witnessed the two receptionists dealing with a number of patients with a range of issues. I cannot speak highly enough of the way in which they dealt with all the matters not only politely but in a competent fashion. Likewise, the nurse who gave both my wife and myself a number of vaccinations was very professional in the way she dealt with us. All three displayed excellent personality skills. I felt I had to write to thank them all for the services they provided as I have in the past been critical of the way previous receptionists have to say the least been unhelpful.
Visited March 2023
The Courtyard Surgery has not yet replied.