The Courtyard Surgery
The Courtyard, London Road, Horsham, West Sussex, RH12 1ATContact details and opening times
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Reviews
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Review titled Telephone GP Consultation
Rated 4 stars out of 5
by Anita Rosser - Posted on 04 October 2022
Surprisingly satisfied with my telephone consultation this afternoon. Was told it'd be after 12. Was called at 1 pm! Before I've waited and waited and have even missed the call because I couldn't wait any longer, because it was in the middle of a working day and I had a meeting to go to! I am fearful today's good experience is the exception and not the norm. Next time who knows I might have to put my life on hold until I'm called. This isn't the fairest way to ''see'' patients. You hold all the control. The patient has to wait indoors and can't go anywhere until the GP calls. I wanted to go into the office today and meet colleagues but instead I had to work from home because I had no idea when the GP would call. If I had the option of a set appointment time, even if it was by telephone, I could have arranged it for the early morning and gone into the office afterwards. Why can't the patient choose a time to be called convenient to them like we did in the good ol days when we saw our GP face to face? I was lucky today but may not be next time.
Visited September 2022
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