The Courtyard Surgery
The Courtyard, London Road, Horsham, West Sussex, RH12 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone GP Consultation
Rated 4 stars out of 5
by Anita Rosser - Posted on 04 October 2022
Surprisingly satisfied with my telephone consultation this afternoon. Was told it'd be after 12. Was called at 1 pm! Before I've waited and waited and have even missed the call because I couldn't wait any longer, because it was in the middle of a working day and I had a meeting to go to! I am fearful today's good experience is the exception and not the norm. Next time who knows I might have to put my life on hold until I'm called. This isn't the fairest way to ''see'' patients. You hold all the control. The patient has to wait indoors and can't go anywhere until the GP calls. I wanted to go into the office today and meet colleagues but instead I had to work from home because I had no idea when the GP would call. If I had the option of a set appointment time, even if it was by telephone, I could have arranged it for the early morning and gone into the office afterwards. Why can't the patient choose a time to be called convenient to them like we did in the good ol days when we saw our GP face to face? I was lucky today but may not be next time.
Visited September 2022
The Courtyard Surgery has not yet replied.
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Review titled GPs are good if you can get to see them
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2022
Though the GPs are good, it seems like reception is a brick wall. I had an urgent issue, related to cancer care, and was first told on the phone I couldn't book an urgent appointment because it wasn't an emergency but the receptionist would, "let the doctor know". No follow up so I called again next business day, saying it was urgent. Still no offer of an appointment and the same story - we'll let the doctor know. So, I went into the surgery. The receptionists had let the doctor know that day but no response. I asked if they still offered urgent appointments by calling in in the morning and they said that yes, they do. Well, you could've fooled me. When I spoke to them in person, the receptionists were nice enough but still not all that helpful. It's just so frustrating and demoralizing to have to fight for your medical care when you're already under so much stress from a cancer diagnosis already. This is not good practice. When I read similar reviews online; the response is always "sorry, it's due to Covid". It's time to stop blaming Covid for everything under the sun and start making some changes.
Visited August 2022
Review titled The Courtyard Surgery
Replied on 31 August 2022
Dear Patient, Thank you for your feedback. We are really sorry to hear you are unhappy about the services your have received from the practice. I am also sorry you felt you needed to share your thoughts on our page. As you have posted Anonymously we are not able to contact you directly. Please contact the Practice Manager at the surgery if you would like to discuss this further and help us improve our service. Email: hsccg.courtyard.admin@nhs.net or call 01403 330320