The Courtyard Surgery
The Courtyard, London Road, Horsham, West Sussex, RH12 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Reception Team
Rated 5 stars out of 5
by Sheila Bowen - Posted on 20 January 2025
Each time I have had to ring the surgery I have found each receptionist I have spoken with to be very polite and friendly. They always take their time to listen to me and my requests are sorted very quickly. Cannot praise them highly enough as they have to deal day to day with very difficult situations.
Visited January 2025
The Courtyard Surgery has not yet replied.
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Review titled Great experience with nurse
Rated 5 stars out of 5
by Stephanie - Posted on 15 January 2025
I had an appointment with one of the nurses at Courtyard. Her name was Jordan (I hope I have spelt her name correctly) and she was fantastic. She explained the process of the procedure clearly and showed how the equipment worked. She checked frequently that I was OK. She was very friendly and made me feel comfortable throughout the whole experience. She is an asset to the practice. Thank you Jordan.
Visited January 2025
The Courtyard Surgery has not yet replied.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Lorna Gamman - Posted on 22 November 2024
This was my first time calling my new surgery and the person I spoke to was brilliant! Incredibly helpful and went above and beyond to help me. Thank you so much!
Visited November 2024
Review titled The Courtyard Surgery
Replied on 22 November 2024
Dear Lorna Thank you so much for your feedback, we will share this with the practice team! Really pleased that you have had a positive experience with us. Many thanks Michael Practice Manager
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Review titled Very efficient and professional
Rated 5 stars out of 5
by Dianne Ward - Posted on 09 July 2024
Polite and empathetic receptionists. Doctor was on time, knew about my condition and was personable and kind. I felt my treatment was very reassuring as my doctor’s knowledge of options available and her advice were clear. I felt I had received excellent and sympathetic service.
Visited July 2024
Review titled The Courtyard Surgery
Replied on 22 November 2024
Dear Dianne, Really pleased to hear that you had a 5* experience at Courtyard Surgery. We have shared this with our practice team at our recent practice meeting. Many thank Michael Practice Manager
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Review titled Excellent Care
Rated 4 stars out of 5
by Lauren - Posted on 25 July 2024
We would like to praise the excellent care and compassion we received by Dr H when my husband attended the surgery in June. Despite visiting east Surrey hospital A&E department twice within the week we did not get anywhere until we visited our own GP. My husband was very quickly diagnosed with Suspected Septic Arthritis which had been missed by emergency medical doctors. We are beyond grateful of this wonderful doctor as things could have gotten alot worse. They ensured ESH were aware we were going up to them and ensured orthopaedics were waiting for us! Thank you
Visited June 2024
The Courtyard Surgery has not yet replied.
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Review titled Superb care today
Rated 5 stars out of 5
by Helen Bashford - Posted on 06 October 2023
I had reason to contact the surgery today. I was in severe pain and immobile at home. The receptionist S* was compassionate kind and helpful. She called me back to keep me updated on getting me help and this was very reassuring. I was lucky and got seen and prescriptions sorted. On the 3 occasions over the last 2 years I have had to use the surgeries service I have received skilled supportive professional care. In these times of staff shortage and troubled times in the NHS I am very very grateful for being under the care of courtyard surgery. Thank you
Visited October 2023
The Courtyard Surgery has not yet replied.
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Review titled Very calming atmosphere
Rated 5 stars out of 5
by Sheila Bowen - Posted on 24 August 2023
I had an appointment yesterday as I had a prescription problem which was causing me distress. I was seen by an extremely caring doctor who listened to me and did not rush me. She made me feel very at ease. My problem was solved and I came away feeling very relieved and completely satisfied with my appointment. The surgery has a very calming atmosphere.
Visited August 2023
The Courtyard Surgery has not yet replied.
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Review titled Great doctor
Rated 5 stars out of 5
by C.Hacker - Posted on 28 July 2023
The doctor was brilliant, very quick, methodical, understanding and we managed to discuss a great deal and be assessed well. I felt I was being listened too and checked over without being rushed. She was kind and considerate and I came away feeling very assured. Admittedly it did take nearly 40 mins on the phone to make the appointment but I always find the staff very helpful and I understand they are short staffed and doing what they can in difficult times.
Visited July 2023
The Courtyard Surgery has not yet replied.
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Review titled Exceedingly poor
Rated 1 star out of 5
by Chris Boxall - Posted on 04 May 2023
for the last 5 days now I have suffered with an eye problem. I have called the gp 3 days in a row one of these days was later than the 8am that is recommended. on the third day of phoning them at 8:10am I was quite far back in the queue 20th perhaps. my call was answered by a receptionist, I asked appointment on the day which there wasn't, it's not the point that there wasn't an appointment it's the point that I've spent the last 20 minutes in the queue from 10 minutes of them being open all appointments are gone for the day.. I was offered nothing else by the receptionist besides parming me off so the 111 service. which I then told them that was the first place I called rather than phone my gp which is round the corner. the receptionist did say that I should go to a&e in crawley which unfortunately I do not drive and do not have the money to get to crawley so what are my options to get my eye sorted out. The uk health services is in an absolute mess including this gp
Visited May 2023
The Courtyard Surgery has not yet replied.
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Review titled Great Dr's&nurses terrible reception
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
I've called enoumerous times to book an appointment for my baby due to a bad rash that now is worst and myself to check a lump in my breast and they don't have an appointment or the schedule is not open to book appointments. Reception is not friendly either, when you visit the pratice even though you say good morning 3times they just ignore you and are rude. I hope things change because the dr's and nurses are all very nice and friendly.
Visited March 2023
Review titled The Courtyard Surgery
Replied on 16 March 2023
Dear Patient, Thank you for your feedback. We are really sorry to hear you are unhappy about the services your have received from the practice. I am also sorry you felt you needed to share your thoughts on our page. I would like to help resolve this for you. As you have posted Anonymously we are not able to contact you directly. Please contact the Practice Manager at the surgery if you would like to discuss this further and help us improve our service. Email: sxicb-wsx.courtyard.admin@nhs.net or call 01403 330320 Thank you