The Croft Medical Centre
2 Glen Road, Oadby, Leicester, Leicestershire, LE2 4PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful service!
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
To say getting an appointment with this farce of a surgery is hard would be the understatement of the millennium. And like others have pointed out, when you do get finally get through, they come across very rude and are told all appointments are taken and to try again tomorrow at 8am. Last but not least, explain to me why you seem to be the only surgery that hasn't reopened your doors? I'd hazard a guess that it's easier for your reception staff to dismiss people on the phone than it is to dismiss them face to face. Please can you improve your service?
Visited January 2023
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, We are very sorry to hear of this experience and we hope you haven't had any problems since. Since October 2023 we have made significant changes to our appointment booking system, this includes a pre-bookable method up to 2 weeks in advance. We have reviewed our staffing requirements and can safely say all calls are answered in an average of 5-8 minutes. Kind Regards, The Croft Medical Centre.
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Review titled Worst phone line experience ever
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Three years after leaving a bad review about this practice, nothing has changed. It is nearly impossible to get through to reception. I called at 8am for a blood test for my daughter and waited over an hour to be told there are no appointments and to try again tomorrow at 8am....why?! To receive the same message again? I called at 8am and the phone line kept cutting me off. 20 minutes later I get through to be told I am caller 48 on the line. 1 hour and 10 minutes later, the lady on reception was polite but in all honesty there is no help here. I was given the option to try booking online at 8am...but the same scenario lies there...first come, first served at 8am. And I don't understand why your reception is still closed. All other healthcare are now open. Why are you any different? I don't think I stand a chance to get a word with a Dr or getting the blood test appointment for my 3 year old daughter. Croft medical, please sort out your practice. Your clinicians are great but this is unfortunately vastly outweighed by the substandard phone call service. I was told you don't even have a receptionist. My call today was for a non urgent booking, I was told I cant even book a non urgent appointment a few days or a week later. Your practice is capable of being a 5 star practice, but you will never achieve this with this type of phone call experience. Read your reviews, everyone is saying the same thing. Your sincerely, A frustrated and disappointed father.
Visited December 2022
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, We are very sorry to hear of this experience and we hope you haven't had any problems since. Since October 2023 we have made significant changes to our appointment booking system, this includes a pre-bookable method up to 2 weeks in advance. We have reviewed our staffing requirements and can safely say all calls are answered in an average of 5-8 minutes. Kind Regards, The Croft Medical Centre.