The Croft Surgery
Barnham Road, Eastergate, Chichester, West Sussex, PO20 3RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by David Andrews - Posted on 15 April 2025
Had cause to send an e consult message today to the surgery and I received a telephone response from them within the hour offering an appointment
Visited April 2025
The Croft Surgery has not yet replied.
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Review titled Rude and disrespectful practice
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2025
I had disjointed messages about a new diagnosis of being diabetic. My diabetic appointment was booked for 09:40am no one saw me during this time. At 10:15 I asked the receptionist what is going on, I was told we are busy your next. I explained I can not wait for over 30min it’s unacceptable as I have professional appointments to keep. I was told make an appointment for another time then. I left the reception area and did not make another appointment as I was so angry I have not been seen and no one has any regard for my health. I am no further forward what it means to be diabetic or how to look after myself. I looked on my nhs app, the surgery have marked me down as walking out on a diabetic clinic, so not only have they disrespected me they have lied about me. This is unethical, no patient centred care, no integrity or honesty. Disgusting service. I know everyone is busy in the NHS. But we are all busy in our own profession. Actually to some points in business people are working 16 to 18 hour days. Surgery’s are not doing these hours 6 days a week straight.
Visited March 2025
The Croft Surgery has not yet replied.
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Review titled A practice in need of change.
Rated 1 star out of 5
by David Mann - Posted on 23 July 2024
The 2 doctor's I have seen there were of no help whatsoever. I repeated my 3 problems which got my nowhere. They did not seem very medically educated. Also a lacking in common sense. This is my first experience of such inadequacy.
Visited June 2024
The Croft Surgery has not yet replied.
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Review titled Inappropriate practitioner at appointment
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
I experienced two incidents of inappropriate practice at The Croft One incident where this person asked my teenage son referring to me: "and is this your girlfriend?" And then just last week "is this your sister?" I don't want jokes when I have health concerns about my children and also my son is autistic and so needs to be addressed in plain, straight forward speech.
Visited June 2024
The Croft Surgery has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2023
I contacted the Croft surgery in Eastergate for a family member in crisis on a Friday afternoon. The response and kindness shown was extraordinary and so gratefully received at a time of huge anxiety and fear. Thank you all very much.
Visited November 2023
Review titled The Croft Surgery
Replied on 20 December 2023
Dear Patient, we appreciate your feedback and are happy to hear that your experience with The Croft Practice was satisfactory. I will share this with the team.
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Review titled Oustanding
Rated 5 stars out of 5
by Claire Paine - Posted on 12 August 2023
I really felt compelled to leave a review as unfortunately I have had to have a few dealings with the surgery recently and I have to say each and every time has been outstanding! I really consider myself lucky as you hear all these stories about surgeries but I have to say I have had nothing but excellent service everytime….from dealing with the lovely and very helpful ladies on reception to the nurses and lthe GP”s. They have all been fabulous. I would like to thank them all.
Visited August 2023
Review titled The Croft Surgery
Replied on 20 December 2023
Dear Claire, thank you so much for providing your feedback at The Croft Practice. I will ensure your feedback is shared with the Team.
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Review titled Brilliant Surgery!
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I have been with The Croft Surgery for a number of years now and continue to be impressed with their level of service and patient care. Everyone at the surgery does their best to help you and make you feel valued. Amazing receptionists and office team, wonderful nurses and outstanding doctors. The system operated at the surgery is one that works as they put the patient at the centre of all they do. The whole team work hard to make this a great place and I would recommend them to anyone.
Visited July 2023
The Croft Surgery has not yet replied.
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Review titled No idea why ratings low. Fantastic surgery
Rated 5 stars out of 5
by Suze Skippen - Posted on 16 June 2023
I changed surgery due to just being dismissed as overweight by my previous GP, who couldn't care less about me. The Croft surgery have been amazing. They've taken me seriously, they've always given me appointments when needed. They're getting me through the most difficult time in my life, with grace and care. It's rare you find a surgery where every doctor has treated you like a human being, but they do at The Croft. The reception staff are polite and efficient. The GP's have lovely bedside manner and genuinely seem to care. Check through your history before you go in. Do not make you feel like you are wasting their time. Cannot rate them highly enough.
Visited June 2023
Review titled The Croft Surgery
Replied on 20 June 2023
Thank you so much for your review, we have shared this with our team. It is fantastic to hear about your experience with The Croft Practice, thank you for taking the time to share.