The Cross Keys Practice
60 High Street, Princes Risborough, Buckinghamshire, HP27 0AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
Can never get an appointment, u have to phone at 8am, 30th in the queue, all appointments gone by the time u do get through. Suppose to have a ring back facility which clearly doesn't work, u dont get a ring back, reception far from helpful. Prebookable appointments are for three weeks time. No care anymore for patients.
Visited September 2023
Review titled The Cross Keys Practice
Replied on 04 January 2024
Dear patient Thank you for your feedback. We would like to discuss your concerns and improve our service for you. Please contact the surgery and ask to speak to one of our Practice Managers. Ann, Practice Manager
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Review titled Absolutely awful service
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Impossible to get an appointment, no matter how many times one calls. Appointments cannot be booked in advance. Negligent on care, follow up appointments never followed on (!). Very sad, considering that pre-pandemic they were really good with patients. Also, most of their best doctors sadly left....
Visited May 2023
Review titled The Cross Keys Practice
Replied on 04 January 2024
Dear patient Thank you for your feedback. The practice is now under new management so we hope our service has improved. Appointments are available to book in advance alongside on the day appointments. If you still have any concerns, please contact the surgery and ask for one of the Practice managers. Ann, Practice Manager
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Review titled Drop in HRT and Contraception Clinics
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
This is a fantastic new service offered by the practice. It was really well run by a friendly team and so convenient for patients.
Visited October 2022
Review titled The Cross Keys Practice
Replied on 04 January 2024
Dear patient Thank you for your comments about this service. We continue to offer this clinic to our patients which is proving to work very well. Ann, Practice Manager