The DE Parys Group
DE Parys Group, 23 DE Parys Avenue, Bedford, Bedfordshire, MK40 2TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Partners should hang their heads in shame
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Yet again on phone for over an hour waiting in queue. Would help if said how many in queue as just feel no one answers phone! Certainly when visit practices apart from De Parys as quiet as the grave. Is it a call centre who does not answer? Put phone down as rang at 11 after expected long delays so certainly something not right. Utterly disgraceful! And when you consider for unwell people a complete joke!
Visited November 2023
The DE Parys Group has not yet replied.
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Review titled Can't even speak to anyone.
Rated 1 star out of 5
by Gareth - Posted on 28 November 2023
One would normally expect to be able to speak to someone at a GP surgery right? It might take a while to get through on the phone, but we understand that. What I didn't expect is what happened when may partner and I tried to call them... we navigated the menus and then were put on hold. About 53 minutes later the phone system hung up on us. That's right... even being patient and willing to wait isn't enough anymore, we just could not get through.
Visited September 2023
The DE Parys Group has not yet replied.
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Review titled Friendly helpful GP Practice
Rated 5 stars out of 5
by Jill M - Posted on 27 April 2023
Wrote an E-Consult. Had a text message the next day saying a GP would call me. I went into the Surgery to ask if I could be called at a certain time. The Receptionist was very helpful and friendly. GP called me on the day in question, he was extremely helpful, professional and informative. I was very happy with the outcome. Thank you so much.
Visited April 2023
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Great telephone review
Rated 5 stars out of 5
by Paul McGrath - Posted on 17 April 2023
Just had my copd review. The person who conducted it was pleasant, informative and empathetic. After the review I felt listened to, reassured and helped with a few queries I had. Thank you
Visited April 2023
Review titled The DE Parys Group
Replied on 02 May 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled still waiting for my appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2023
i called on Wednesday at 8 for a doctors call. this did not happen till 5:45. then was told we would continue our appointment on Friday (today) at 8:30. well its 11:05 and I'm still waiting for the call. so the appointment I had booked is now 2 hours and 35 mins late. this is Ridiculous as I've been waiting by my phone all morning.
Visited March 2023
The DE Parys Group has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
I’ve been sent the same letter and blood test form three times I had my test in January doesn’t anyone at this surgery check their system instead of wasting time and money repeating themselves
Visited February 2023
The DE Parys Group has not yet replied.
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Review titled Fabulous Care
Rated 5 stars out of 5
by Helen S - Posted on 06 February 2023
Every time I have seen a clinician they have been thorough, kind and competent. Yes, the phone lines are busy and it's hard to get through but the team are all really helpful and the call back function works well. A wonderful team of super humans who are all overworked but still want to do their best for you Thank you.
Visited February 2023
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Alecia Leonard - Posted on 08 November 2022
I have been with De Parys Avenue all my life, it has been a little harder to get an appointment since they became De Parys Group but it has also given availability at other clinics so it is beneficial. I have always been able to get a telephone or face to face appointment when needed and the GPs have always been help. But the real stars are the receptionists, they are so polite, helpful and professional. Despite probably having some really horrible patients call up, they always remain so kind over the phone. I am proud to be part of this service, but hopefully one day there will be more funding to meet the demand. Thanks for everything De Parys!
Visited November 2022
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Terrible Phone System
Rated 2 stars out of 5
by Lauren - Posted on 26 October 2022
Called up exactly at 8am (when lines open), on hold for 45mins, only to be told that all of today's appointments are now gone!! Can that many people have been in front of me in the queue? Why does it let you stay on the line if there are already too many people in the queue? My daughter is disabled, and it makes no difference - no provision for appointments for the vulnerable. The system is terrible and no doubt the staff get to bear the brunt of it.
Visited October 2022
The DE Parys Group has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jill M - Posted on 03 October 2022
Very efficient, professional, helpful service. Wrote EConsult, phone call next day from GP, appointment 3 days later with GP at surgery of my requesting and physio appointment the next day after seeing lovely GP - Dr Amen. Couldn't ask for better service. Thank you so much to all involved.
Visited October 2022
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.