The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Online Triage Response
Rated 5 stars out of 5
by Elizabeth Jarman - Posted on 17 January 2025
I contacted the surgery using the Online Triage system about my concerns I received acknowledgment almost immediately asking me to complete a questionnaire, which I did and provide a picture which I also did. Within hours I received an appointment for 2 weeks time I then received a text message from a doctor ant the practice asking me to try a cream that had been prescribe to see if it helped before attending the appointment. To say that I was impressed with the speed of this response is an understatement - all we hear it would seem is how bad our medical service is - my experience of The Deepings Surgery online triage system is completely the opposite Well done all at the surgery, I will certainly recommend this innovative Triage system to all.
Visited January 2025
The Deepings Practice has not yet replied.
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Review titled Very good reception service
Rated 5 stars out of 5
by Lynne Alcorn - Posted on 21 January 2025
I had a call from reception to apologise for an error she had made. It didn't matter. She was very kind and very efficient dealing with me and gave me a different appointment. From experience, I know we learn from errors and believe she is very good at her job.
Visited January 2025
The Deepings Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Graham Jeffery - Posted on 20 January 2025
Clean and tidy with very helpful staff and medical professionals. The telephone contact system however leaves a great deal to be desired the wait to speak to someone, either reception or pharmacy, can be a very long time and must increase the callers blood pressure. I have rung the practice several times, very early in the morning, about a minute after it opens to be informed that the waiting list for callers is full and to ring later how is it possible for the list to be full, in such a short space of time, especially when you do not get an engaged signal. The other point I would like to point out, in the recorded message that you hear when you ring, thanks the caller for their "patience and understanding during this difficult time" what difficult time are they referring to? And one more thing, personal to me, the terrible incidental music that you are subjected to while waiting to be answered makes my teeth itch but as I say this is only a personal thing.
Visited January 2025
The Deepings Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Tracey Balding - Posted on 20 January 2025
I rang and got through very quickly, the lady I spoke to was very helpful and understanding and directed me straight away to the service I needed.
Visited January 2025
The Deepings Practice has not yet replied.
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Review titled The deeping practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
From reception through to the doctor, it was such a great experience, so friendly and helpful, just made everything easy.
Visited December 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient. Thank you so much for taking the time to share your feedback! We’re truly delighted to hear that you’ve had such a positive experience with our practice. Kind Regards Claire Deputy Practice Manager
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
called in at 8.30am to try and get some help with a phone call or appointment but told fully booked go to the walk in centre at Peterborough a.e ?? A phone call with a health professional would have done just to arrange some medication for my asthma due to a chest infection Very poor but i believe this is where we are with the Deepings practice in late 2024- just like to Covid times still
Visited December 2024
The Deepings Practice has not yet replied.
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Review titled Great doctor
Rated 4 stars out of 5
by Joyce Fisher - Posted on 07 January 2025
I had a legion removed from my eye lid. The small op. was gentle , the after effects were minimal, and the result after 4/5 weeks is great. Hardly noticeable
Visited December 2024
The Deepings Practice has not yet replied.
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Review titled Very Efficient nurse
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2024
Checked my details and took my stitches out with no problem. Also gave me my rsv vaccination and told me why I needed it and any side effects I might suffer.
Visited November 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient, Thank you for sharing your positive experience with our practice! We're delighted to hear your comments. Your feedback is greatly appreciated and will be shared with the team. Thank you! Kind Regards Claire Deputy Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
I had a smear this morning and the nurse who did the procedure was very friendly, explained what she was going to do and also informed me of what happened afterwards. Great Service
Visited November 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient. Thank you so much for taking the time to share your feedback! We’re truly delighted to hear that you’ve had such a positive experience with our practice. Kind Regards Claire Deputy Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
Talking to a Dr over the telephone I couldn’t really understand what she was saying over the telephone! Could they speak in English! Thank you
Visited November 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient, Thank you for your feedback. We’re sorry to hear that you experienced difficulty during your call. Ensuring clear and effective communication is very important to us. I would welcome you to contact me directly with your details so I can listen to the call to understand your concerns better. Kind Regards Claire Deputy Practice Manager