The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The deeping practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
From reception through to the doctor, it was such a great experience, so friendly and helpful, just made everything easy.
Visited December 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient. Thank you so much for taking the time to share your feedback! We’re truly delighted to hear that you’ve had such a positive experience with our practice. Kind Regards Claire Deputy Practice Manager
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
called in at 8.30am to try and get some help with a phone call or appointment but told fully booked go to the walk in centre at Peterborough a.e ?? A phone call with a health professional would have done just to arrange some medication for my asthma due to a chest infection Very poor but i believe this is where we are with the Deepings practice in late 2024- just like to Covid times still
Visited December 2024
The Deepings Practice has not yet replied.
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Review titled Very Efficient nurse
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2024
Checked my details and took my stitches out with no problem. Also gave me my rsv vaccination and told me why I needed it and any side effects I might suffer.
Visited November 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient, Thank you for sharing your positive experience with our practice! We're delighted to hear your comments. Your feedback is greatly appreciated and will be shared with the team. Thank you! Kind Regards Claire Deputy Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
I had a smear this morning and the nurse who did the procedure was very friendly, explained what she was going to do and also informed me of what happened afterwards. Great Service
Visited November 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient. Thank you so much for taking the time to share your feedback! We’re truly delighted to hear that you’ve had such a positive experience with our practice. Kind Regards Claire Deputy Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
Talking to a Dr over the telephone I couldn’t really understand what she was saying over the telephone! Could they speak in English! Thank you
Visited November 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient, Thank you for your feedback. We’re sorry to hear that you experienced difficulty during your call. Ensuring clear and effective communication is very important to us. I would welcome you to contact me directly with your details so I can listen to the call to understand your concerns better. Kind Regards Claire Deputy Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jane Mallan - Posted on 04 November 2024
I am a new patient and I cannot praise this practice enough. They go out of their way to treat you as an individual, not just a patient. They are polite and friendly and incredibly helpful from the receptionists to the dispensary to the nursing staff. I haven’t yet had any personal experience of the doctors but it seems most have been there years which says everything to me as my last practice had doctors leaving all the time. From initial registration to date, I cannot praise this practice enough. I was running short of pain relief medication at very short notice and they did everything they could to get it organised for me, even to the point of responding to emails out of hours to a personal phone call this morning to assure me it was ready for collection. Absolutely brilliant. They didn’t need to do that. They go above and beyond expectations
Visited November 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Ms Mallen, Thank you so much for taking the time to share such thoughtful and kind feedback! We’re truly delighted to hear that you’ve had such a positive experience with our practice. Providing personalised care and going above and beyond for our patients is something we strive for every day, and it’s wonderful to know that this has resonated with you. We’re glad we could assist you in a timely manner with your medication needs, and we’re here to support you whenever you need us. Your kind words about our team — from reception to dispensary to nursing staff — mean a great deal and will certainly be shared with them. Thank you again for your lovely review. Welcome to the practice! Kind Regards Claire Deputy Practice Manager
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Review titled unreliable practice
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2024
every time I call the surgery and after long wait on the telephone the receptionist said no appointment and to call next day at 8 am , when calling 8 am no answer and we put on the que to have a call back, no body call back. It is not possible to speak or to see a doctor in this practice. I have to change this practice to be able to get gp appointment. It is my experience and my children experience as well. always no appointment why this surgery is exist if they can not speak or book appointment for the patient. It is unacceptable and not professional to do that. I fed up and frustrated from this surgery , I do not need it often but when I needed I can not get through to speak or to see a doctor. It should not be like that. someone needs to look at this issue and sort it. we do not have to move to another surgery just because they can not deal with us , we are registered in the surgery to get help when needed but we can not get through and we are not getting help. same problem when we need appointments for the children or prescriptions.
Visited October 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient, Thank you for sharing your feedback. We sincerely apologise for the challenges you've experienced when trying to access appointments and communicate with our team. We understand how frustrating and distressing this must have been for you and your family. If you would like to contact me directly at licb.feedback.deepingspractice@nhs.net I would welcome the opportunity to investigate your concerns further. Kind Regards Claire Deputy Practice manager
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Review titled Great service
Rated 5 stars out of 5
by Debbie Graves - Posted on 04 October 2024
So good to have an evening appointment so no time off work. My appointment was on time and the nurse organised other appointments that I needed while I was there so that they could be done on the same day.
Visited October 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Ms Graves, Dear Mr White Thank you for sharing your positive experience with our practice! We're delighted to hear your comments. Your feedback is greatly appreciated and will be shared with the team. Thank you! Kind Regards Claire Deputy Practice Manager
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Review titled Asthma and copd review
Rated 5 stars out of 5
by Sandra Nicholson - Posted on 18 October 2024
On Tuesday 16th I went for my annual review The nurse was extremely thorough and patient explaining better techniques for the use of my 'space chamber'. She also gave me the flu vaccination as I was concerned at having flu and covid done together. I also wanted to thank the nurse who referred me a year ago for the Pulmonary Rehabilitation course. It's taken a year for my turn on it but I am finding it incredibly informative and helpful. I hope many more patients will have the opportunity to go on it. Also thank you to receptionist who yesterday was very patient and helpful in helping me with various forms. There are times when technology defeats oneself. So thank you very much to the practice.
Visited October 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Ms Nicholson, Thank you for sharing your positive experience with our practice! We're delighted to hear that the nurse was thorough and patient during your annual review, providing valuable guidance for your space chamber use and addressing your concerns about vaccinations. It's wonderful to know that the Pulmonary Rehabilitation course has been beneficial for you, and we’re glad the referral process was helpful. We also appreciate your kind words about our receptionist’s assistance—it’s always our goal to support our patients in every way we can. Your feedback is greatly appreciated and will be shared with the team. Thank you! Kind Regards Claire Deputy Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Sheila McLaren - Posted on 09 October 2024
Assessed by friendly and very professional advanced nurse practitioner . chest X-ray, Ecg and bloods all performed within 2 days. Very thorough and informative with results. Very happy with service
Visited October 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Ms McLaren, Thank you for sharing your positive experience with our practice! We're delighted to hear your comments. Your feedback is greatly appreciated and will be shared with the team. Thank you! Kind Regards Claire Deputy Practice Manager