The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medication issues
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
For months now repeat prescriptions are taking 8, 11, 15 working days from order to collection from the surgery, this started prior to their system change. To make matters worse there is never any communication stating their reasons why. Do they need more staff? Do they need outside intervention to make their internal procedures more efficient? Please Deepings Practice put some changes in this shambolic department so that we can collect our prescriptions from you in 3 working days as stated by you! I have tried to move to a different practice but my postcode will not allow this and you have me trapped!
Visited November 2022
Review titled The Deepings Practice
Replied on 03 February 2023
Good morning, Thank you for your feedback. It is disappointing to read that you have had issues with your prescriptions. Please be advised we aim to work towards 3 working days for your request to be processed and authorised by your GP, and then we request a further 2-3 days for the dispensing of your medication, as per our website information. It is extremely difficult to investigate the issues raised when posts are anonymous so I would encourage you to contact the practice directly for us to personally investigate this for you. With kind regards The Deepings Practice
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
Just a comment to say how convenient this is to order repeat prescriptions, and how courteous and professional I’ve always found the practice. Happy weekend everyone
Visited November 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Dear Patient Thank you for taking the time to post your comments and for the kind words regarding our Practice. Your comments have been passed to the team and are greatly received. Kind Regards The Deepings Practice
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Review titled very poor access
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Cannot get a face to face appointment, but offered a phone call from a doctor again. Condition has deteriorated since the call with a doctor last week and I feel a face to face appointment is required and the opportunity to examine the issue directly, in order to inform treatment. Being fobbed off with 'take some Ibuprofen' last week has delayed things and the condition has got worse. I was told that for a face to face appointment I have to be 'triaged' by a doctor over the phone, who will then arrange an appointment if they feel one is necessary? Alternatively it is a 10 day wait to pre-book. This approach builds in unnecessary delays and I don't feel like I am being listened to, but rather part of a fixed process designed for their benefit (not mine). I feel extremely let down by this surgery and worry that if I were seriously ill in the future, I would not receive the timely support or care I need.
Visited November 2022
Review titled The Deepings Practice
Replied on 14 November 2022
Thank you for taking the time to raise your concerns and post your feedback. I am sorry that you were disappointed with the service you received from the practice. Whilst a majority of our GP appointments are telephone triage, followed by a face-to-face appointment where necessary, we have now started to offer a percentage of pre-bookable appointments (up to 10 days) for various appointments such as: telephone, face to face, medication reviews. We are also now offering extended hours later in the evenings and on a Saturday It is extremely difficult to investigate the issues raised when posts are anonymous so I would encourage you to contact the practice at feedback.deepingspractice@nhs.net so that we can personally look into your feedback. Kind Regards the Deepings Practice
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Review titled Caring and helpful.
Rated 4 stars out of 5
by Phil Haw - Posted on 07 December 2022
I was recently off work for a few weeks and after reading several negative comments about Market Deeping health centre i have to say i found the reception staff very helpful at a time when they were under much pressure following the system changes. They dealt with me with efficiency and good humour, and they set in place phone consultations with two different doctors, who both displayed a professional, caring and charming attitude. I am back at work full time following a short phased return agreed between the the doctors and my occupational health department and I would like to express my sincere thanks to all concerned. Kind regards Phil Haw.
Visited November 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Dear Mr Haw, Thank you very much for taking the time to post such positive feedback and for the kind words regarding our Practice. Your comments have been passed to the team and are greatly received. Kind Regards The Deepings Practice
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
Recieved excellent care when needing respiratory treatment on fri 25th Nov at short notice . Many thanks to both reception team and medical staff.
Visited November 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Dear Patient Thank you for taking the time to post your comments and for the kind words regarding our staff. Your comments have been passed on to the team and are greatly received. We hope you are feeling much better now. Kind Regards The Deepings Practice