The Dekeyser Group Practice
Little Fountain Street, Morley, Leeds, West Yorkshire, LS27 9ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great customer service
Rated 5 stars out of 5
by Channi - Posted on 15 July 2024
I rang re couple of queries about meditation they were so polite listened and promptly solved my queries very good service was really helpful thanks.
Visited July 2024
The Dekeyser Group Practice has not yet replied.
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Review titled Appt booking
Rated 3 stars out of 5
by A Patient - Posted on 29 June 2024
I just need to book a blood test. I work full time & would love to be able to do it on Sat. Sun. or in an evening. The functionality exists to do so through the NHS App. We are encouraged to use digital tools, but I’ve yet to access the service and find any relevant appointments available. Today I can have a smear yet, an NHS check or an asthma appt. None are what I need. Please be brave and release more appointment slots for booking online. If I could have booked now I’d be one less tel. caller in the week and my employer would be happier too.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 02 July 2024
Thank you for leaving us a review. The appointments for Saturday, Sunday and evenings are not loaded onto our clinical system and currently are unavailable to be booked online. If you would like to book one of these appointments the only want to do this is by phoning the surgery and the receptionist can do this for you. We will pass on your comments to the out of hours team to see if this is something they can look into doing in the future.
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Review titled Great service
Rated 5 stars out of 5
by Patricia Thompson - Posted on 10 June 2024
Within the last 4 months I have twice had to have a visit from a GP to my husband. On both occasions the care and prompt attention has been amazing. The first occasion resulted in my husband being admitted to hospital and being released a week later on the mend. The second occasion was today with a telephone call to my husband 15 minutes after requesting one and a follow on appointment this morning. Excellent service. Thanks to the GPs and the whole team including the Receptionists for working so effectively and so hard for their patients.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 18 June 2024
Thank you Patricia for leaving us such a lovely review. We are pleased to hear you have received excellent care for your husband. We will pass on your comments to the whole team at Fountain who are always happy to read positive reviews from our patients.
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Review titled Great Practice
Rated 5 stars out of 5
by Keely - Posted on 27 June 2024
The nurse was very prompt with the appointment. She explained everything and was very helpful answering any questions I had. Very good service.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 01 July 2024
Thank you Keely for leaving us such a nice review. We are glad the nurse explained everything to you and answered all your questions. We will pass on your comments to all the team.
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Review titled Fantastic service by the practice. Review needs reviewing
Rated 5 stars out of 5
by Dan - Posted on 13 June 2024
Contacted the team using Patchs today, I found this to be a very useful app which was easy to use. I then received a very fast response along with a convenient appointment. Thankyou. The questions on this review need to be updated to have a not applicable option as in my case I did not contact the surgery by phone and therefore did not have the opening hour explained.
Visited June 2024
Review titled The Dekeyser Group Practice
Replied on 18 June 2024
Thank you Dan for leaving us a positive review. We are glad you have found Patch's to be an easy system to use and you were given a convenient appointment to see someone. Unfortunately the questions on Patch's are set by NHS England and are standard for all practices. We will pass your comments on to them. Thanks FMC
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Cally Beckwith - Posted on 10 May 2024
The nurse was fantastic and made me feel at ease and comfortable. She talked me through the process and what she was doing.
Visited May 2024
Review titled The Dekeyser Group Practice
Replied on 13 May 2024
Thank you Cally for leaving us such a lovely review. We are glad the nurse made you feel at ease during your appointment and explained the process of what she was doing. We will pass on your comments to the team who love to read positive feedback.
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Review titled Nurse support
Rated 5 stars out of 5
by Joanne Holmes - Posted on 08 May 2024
The nurse who conducted my Smear test put me at ease immediately. She explained why we carry out testing, what to expect during the test and how I will receive my results. She also explained what those results will mean depending on the outcome. I had other health questions separate to my Smear test and she happily spent time talking to me about these.
Visited May 2024
Review titled The Dekeyser Group Practice
Replied on 13 May 2024
Thank you Joanne for leaving us a lovely review. We are glad the nurse was informative about your smear test and put you at ease. We will pass on your comments to the team.
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Review titled Final Solution
Rated 4 stars out of 5
by Julia W - Posted on 21 May 2024
After a lengthy attempt to get an appointment with the only GP I really know I had to accept an appointment with another. I was nervous at seeing a stranger. However, he was lovely and put me at my ease immediately. I would have no hesitation in seeing him again. That now gives me 2 choices!!
Visited May 2024
Review titled The Dekeyser Group Practice
Replied on 31 May 2024
Thank you, Julie, for your positive comment and we appreciate you took the time to do this for us. We are happy to hear that you was put at ease in your appointment with a different clinician and glad you would see them again. We will pass on your comments to our team.
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Review titled Extremely helpful first class by all
Rated 5 stars out of 5
by Tom Ingleby - Posted on 29 May 2024
Due to severe recurring health issues and awaiting an operation i have contacted or visited the surgery one hundred times (verified by NHS App),I can honestly say that the staff and doctors have been first class in trying to help me in any way possible. The receptionists especially try to accommodate all patients needs with limited appointments available. All too often they face verbal abuse and criticism which is not down to them. The Doctors too have shown me nothing but respect and tried to help me with every visit. I just wanted to send my thanks to all, keep up what must be a rather frustrating job. Thankyou
Visited May 2024
Review titled The Dekeyser Group Practice
Replied on 31 May 2024
Thank you, Tom, for leaving us a lovely review. We are pleased you have received first class treatment from all staff the Fountain Medical Centre. We will pass on your comments to the whole team to are always pleased to receive such positive feedback.
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Review titled Great Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I spoke with a receptionist this morning and was really impressed how polite knowledgeable and helpful she was with my query. Thank you
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 22 April 2024
Thank you for posting your positive comment regarding a member of our care navigation team. It is lovely to hear she was polite and helpful. We appreciate that you took the time to post this feedback and this will be passed on to our team.