The Dekeyser Group Practice
Little Fountain Street, Morley, Leeds, West Yorkshire, LS27 9ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service, nothing too much trouble
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2023
Having recently experienced a diagnosis of a progressive neurological disorder I am so grateful to the team for the care and compassion that they provide. Staff are friendly and accommodating, doctors ring after work so I am able to chat. The prescription team are incredible, making ensuring that I have medication when I need it. I am fortunate to have been a patient for over 20 years and highly recommend this practice. Thank you for the excellent service and care.
Visited December 2023
Review titled The Dekeyser Group Practice
Replied on 21 December 2023
Thank you for your feedback and for thanking our staff at Fountain Medical Centre. I am delighted to hear that you have had such positive experiences with the practice and the team have provided you with ccompassionate care. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Understanding
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
I was diagnosed with a serious condition 3 days before Xmas in a very offhand way with little information and just a text giving me a link to a website for information on what to do this obviously upset me a great deal and sent my blood pressure and anxiety levels up Since then no matter how much I have rung or who I have spoken to doctors,pharmacists and reception staff they have all been very patient with me and shown understanding of how I was and am feeling Although still wading through what's wrong with me I feel I can call and will be treated with respect and understanding I understand that this country historically treated my condition when worse later down the line hence my first experience but hopefully the NHS are changing how it deals with patients from the begining and that can only be for the better Thanks to the staff who I have spoken to recently who have helped and supported me I am very grateful for your patience
Visited December 2023
Review titled The Dekeyser Group Practice
Replied on 23 February 2024
Thank you for your lovely comments. We can imagine it was a very upsetting experience for you. We are glad to hear that our staff are patient and supportive when you contact us. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Fortunate to be part of such a good practice
Rated 5 stars out of 5
by Angela Allen - Posted on 30 November 2023
I have been a patient for 2.5 years and in that time there have been many noticeable improvements made. I feel very lucky that I can get an appointment when I need one, I am treated with understanding and empathy and most of all I am listened to and involved in my care….. well done all of you, you are doing a really good job in difficult times.
Visited November 2023
Review titled The Dekeyser Group Practice
Replied on 06 December 2023
Thank you, Angela for posting your positive review regarding the practice. We are pleased you can get an appointment when you need one and that you are receiving the care you need. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Great Receptionist
Rated 5 stars out of 5
by Charanjeet - Posted on 10 October 2023
I rang the surgery as I had a few queries. The receptionist was brilliant she listened and answered each query and she did this in such a polite respectful timely manner. Thank you for the great service
Visited October 2023
Review titled The Dekeyser Group Practice
Replied on 11 October 2023
Thank you for your feedback, Charanjeet regarding one of our receptionists. We are pleased that we were able to answer all your queries. We will pass your positive comments on to our reception team.
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Review titled Menopause
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
So refreshing to see a GP that is knowledgeable about menopause and can help. Don’t think that just because you are already on HRT that no more can be done if you are still struggling. We are all individuals and a knowledgeable GP here can really help.
Visited September 2023
Review titled The Dekeyser Group Practice
Replied on 19 September 2023
Thank you for your feedback with such a positive comment regarding one of our GP’s. We are pleased that our GP was able to help you with information regarding menopause and HRT. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Great Setvice
Rated 5 stars out of 5
by Charanjeet - Posted on 18 August 2023
I was really pleased with my visit today all the staff and GP were so polite respectful and helpful. Thanks very much
Visited August 2023
Review titled The Dekeyser Group Practice
Replied on 22 August 2023
Thank you, Charanjeet, for your lovely review. We are glad to hear that you had a good experience visiting the surgery. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Excellent service
Rated 5 stars out of 5
by Deb - Posted on 24 July 2023
I rang the surgery this morning for some help and advice about accessing some help for my elderly Mum. She needs extra help to make her safe in the house. I spoke to reception for a GP referral. Within an hour a GP rang back and referred us to the falls assessment team. An hour later the falls team rang me and arranged to visit us tomorrow for a full assessment. Once again the staff at the surgery have been excellent in their response for help.
Visited July 2023
Review titled The Dekeyser Group Practice
Replied on 26 July 2023
Thank you, Deb, for your positive comments and we appreciate you took the time to do this for us. We are happy to hear how efficient our staff dealt with your queries regarding your mum and pleased you received a response so quickly from the falls team. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Great practice
Rated 5 stars out of 5
by Linda Hopkins - Posted on 01 June 2023
Rang for a blood test and was amazed at how the receptionist listened to my problem and gave me an appointment within two days with a nurse. The nurse was so professional, caring and listened. I have been frightened to seek medical help for a problem. She rang there and then and made me an appointment for the next available day. Fantastic service. I am so pleased that I’m now with this practice. All my prescription problems have been instantly sorted as well !! I’ve been trying for five years to get this done at my previous practice….. Thank you all so much.
Visited June 2023
Review titled The Dekeyser Group Practice
Replied on 05 June 2023
Thank you, Linda, for leaving us such a lovely review. We are glad to hear you had a good experience with the practice and you received an appointment quickly to see the nurse who was able to help with your problem. We will pass on your feedback to all our team, who are always pleased to receive such positive comments.
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Review titled Amazing, thorough consultation with independent prescriber
Rated 5 stars out of 5
by Catherine Sh - Posted on 16 May 2023
Had a telephone consultation today with the in house prescribing pharmacist. She was thorough, informative, caring but most of all listened to all my concerns. My medication was updated and further information and advice was made available to me. I cannot fault Fountain Medical centre, all members have staff have always been helpful and attentive, even in difficult and uncertain times. The best surgery in Morley by far! Thank you.
Visited May 2023
Review titled The Dekeyser Group Practice
Replied on 19 May 2023
Thank you, Catherine, for your positive comment and we appreciate you took the time to leave this feedback for us. We are happy to hear you received excellent clinical care from our pharmacist and felt that she listened to your concerns. We will pass on your comments to all our team, who are always pleased to receive such positive feedback
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Review titled Great customer service
Rated 5 stars out of 5
by Alison Wilson - Posted on 24 May 2023
After being transferred from Morley health centre I was a little anxious but I have had to speak to the Dr on 4 occasions in the last couple of months and all the staff and drs have been amazing. Thank you
Visited May 2023
Review titled The Dekeyser Group Practice
Replied on 25 May 2023
We appreciate your positive feedback Alison as this highlights areas of good practice and acknowledges the hard work and care from our staff. Thank you for taking time to share your experience with us.