The Dekeyser Group Practice
Little Fountain Street, Morley, Leeds, West Yorkshire, LS27 9ENContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Dekeyser Group Practice.
Reviews
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Review titled Final Solution
Rated 4 stars out of 5
by Julia W - Posted on 21 May 2024
After a lengthy attempt to get an appointment with the only GP I really know I had to accept an appointment with another. I was nervous at seeing a stranger. However, he was lovely and put me at my ease immediately. I would have no hesitation in seeing him again. That now gives me 2 choices!!
Visited May 2024
Review titled The Dekeyser Group Practice
Replied on 31 May 2024
Thank you, Julie, for your positive comment and we appreciate you took the time to do this for us. We are happy to hear that you was put at ease in your appointment with a different clinician and glad you would see them again. We will pass on your comments to our team.
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Review titled Extremely helpful first class by all
Rated 5 stars out of 5
by Tom Ingleby - Posted on 29 May 2024
Due to severe recurring health issues and awaiting an operation i have contacted or visited the surgery one hundred times (verified by NHS App),I can honestly say that the staff and doctors have been first class in trying to help me in any way possible. The receptionists especially try to accommodate all patients needs with limited appointments available. All too often they face verbal abuse and criticism which is not down to them. The Doctors too have shown me nothing but respect and tried to help me with every visit. I just wanted to send my thanks to all, keep up what must be a rather frustrating job. Thankyou
Visited May 2024
Review titled The Dekeyser Group Practice
Replied on 31 May 2024
Thank you, Tom, for leaving us a lovely review. We are pleased you have received first class treatment from all staff the Fountain Medical Centre. We will pass on your comments to the whole team to are always pleased to receive such positive feedback.
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Review titled Great Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I spoke with a receptionist this morning and was really impressed how polite knowledgeable and helpful she was with my query. Thank you
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 22 April 2024
Thank you for posting your positive comment regarding a member of our care navigation team. It is lovely to hear she was polite and helpful. We appreciate that you took the time to post this feedback and this will be passed on to our team.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Spoke to a lady at Morley Fountain Street practice, she was very good with her advice, communication and information
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 22 April 2024
Thank you for your positive feedback and we are pleased to hear you received helpful information and advice.
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Review titled Great practice
Rated 5 stars out of 5
by Catherine - Posted on 05 April 2024
Easy to book online appt. Needed to speak to receptionist and got a warm and friendly response. Went to see doctor and she was reassuring and explained what she thought my condition was and then referred me to specialist. Whenever I have to contact Fountain Medical centre the members of staff are friendly and never make you feel you are a 'nuisance'. I would highly recommend this practice.
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 08 April 2024
Thank you, Catherine, for taking the time to leave such a nice comment. We are happy to hear that you have had such positive experiences with us. We are glad you have received the reassurance from the GP and have been referred to see a specialist. Your feedback will be passed to our team, who are always pleased to receive such positive comments.
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Review titled Practice pharmacy rang
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2024
Practice pharmacy rang to advise me today about my blood tests, she was very informative and professional. Explained everything to me, and sorted my medication out straight away. Great appointment
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 04 September 2024
Thank you for leaving us a positive review. We are happy to hear our pharmacist was informative and sorted out all your medication. We will pass on your comments to the team.
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Review titled Grateful
Rated 4 stars out of 5
by S Wilson - Posted on 03 April 2024
Having visited the doctors this morning I was asked to have some blood tests done, the receptionist was so lovely but did explain everything was booked until 2 weeks away. I asked about cancellations and she said that they get daily so if I rang they would let me know. Around an hour later the receptionist rang and asked if I could there as they had had a cancellation I was extremely grateful for her. Thank you for taking the time to call I am extremely grateful.
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 04 April 2024
Thank you for your positive comment and we appreciate you took the time to do this for us. We are happy to hear you were given an appointment sooner than expected. We will pass on your comments to the team who are always glad to receive such positive feedback.
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Review titled Excellent service and practice
Rated 5 stars out of 5
by John Ramsden - Posted on 03 April 2024
Very professional and personal service to my problem, expertly explained the issue, calmly explained and respected my personal problems.
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 04 April 2024
Thank you, John, for leaving us such positive feedback. We are happy to hear of the efficient way our staff dealt with your problem and explained everything to you. We will pass on your comments to the team.
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Review titled Friendly & efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Phoned to make appointment at 8am. Message informing me that appointments released during the day was helpful. Phoned back at 9.55 am. Got straight through to a friendly and efficient receptionist who only asked the necessary questions before allocating me an appointment for later that day.
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 16 April 2024
Thank you for posting your positive comment regarding our receptionist staff. We are glad you managed to book an appointment without having to phone at 8am. We will pass on your comments to our team, who are always pleased to receive such positive feedback
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Review titled Good care and advice
Rated 5 stars out of 5
by David Neild - Posted on 09 April 2024
I received a call about new medication I required. I was given clear and concise information and the opportunity to ask questions.
Visited April 2024
Review titled The Dekeyser Group Practice
Replied on 16 April 2024
Thank you, David, for taking the time to leave us such a nice review. We are glad to hear you were advised about your new medication and were able to ask questions as well. We will pass your comments onto the team who are always happy to receive such positive feedback.