The Derby Road Practice
52 Derby Road, Ipswich, Suffolk, IP3 8DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Jody Baumguertel - Posted on 26 November 2024
Been seen by the senior nurse practitioner made me feel at ease through every appointment with him he listened to what I had to say and understood my concerns and was a pleasure to be treated by him a credit to the surgery and NHS as a whole
Visited November 2024
The Derby Road Practice has not yet replied.
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Review titled Always a great experience
Rated 5 stars out of 5
by Emma Digby - Posted on 30 September 2024
I have been going to this doctors for a couple of years now and it's the best doctors I have ever been too. I suffer with anxiety so using the phone to try and explain issues can sometimes be difficult for me. The ask GP online service is insanely amazing and helps people like me who hate using the phone. you can easily fill your details and issues out and wait for a reply. really amazing. Most of the time you don't even need to go in. They will either ring you or write a prescription out for you. Other than that, in the doctors I have met a couple of really nice doctors. a lovely female doctor helped me a while ago and she was so pleasant to talk to. I cannot remember her name but I would deal with her all the time if I could. I have on going issues at the moment with my health and they have been amazing keeping me up to date with things and helping me out. If they stick with the Ask my gp and the service they are giving, you will really thrive. Thankyou!
Visited September 2024
The Derby Road Practice has not yet replied.
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Review titled Fantastic service at The Derby Road practice
Rated 5 stars out of 5
by Satnam kaur - Posted on 05 July 2024
I always find the Doctors,nurses,and admin staff,ladies at the front desk so polite & helpful,always willing to help and professional & understanding ,The lady doctor i saw yesterday made me feel at ease,she showed me a lot of empathy & compassion. Thank you I
Visited July 2024
Review titled The Derby Road Practice
Replied on 09 July 2024
Dear Satnam, thank you so very much for your kind words and for taking the time to leave this review. I have forwarded this to all the staff here at the surgery who I am sure will all be very grateful and appreciate reading this. Gaining feedback such as yours really helps us to understand what we are doing right and to build on this to try to deliver the best services we can for all our patients. Kind regards, Karen (Head of Operations, Suffolk Primary Care).
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Review titled Fantastic service
Rated 5 stars out of 5
by Amber - Posted on 24 June 2024
Got a call back from the doctor within an hour and a half and booked in for an appointment straight way. Once with the doctor he was very reassuring and made sure that I understood everything that was going on. He validated my concerns and didn’t make the appointment feel rushed. Excellent patient care, thank you.
Visited June 2024
Review titled The Derby Road Practice
Replied on 09 July 2024
Dear Amber, thank you so much for taking the time to leave such a heartfelt review. I have passed this onto all of the staff here at the surgery who are all really grateful. Best wishes, Karen (Head of Operations, Suffolk Primary Care).
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Review titled Amazing service
Rated 5 stars out of 5
by Beth phillips - Posted on 18 May 2024
I had a cervical screening, which is always a bit exposing, but the nurse was so personable, gentle and calming that I had no issues whatsoever! Could not recommend her enough; we had a good laugh and joke and I felt immediately at ease with her. Really incredible service! The receptionist was very helpful as well and really positive
Visited May 2024
Review titled The Derby Road Practice
Replied on 23 May 2024
Hi Beth, Thank you so much for taking the time to provide such positive feedback. Please be assured that I have passed this onto the nurse in question who really appreciated it. I have also passed this onto the reception team memeber who was very happy to hear it. Kind regards, Karen (Head of Operations; Suffolk Primary Care)
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Review titled Pinewood Surgery Excellent Service
Rated 5 stars out of 5
by Thelma Jones - Posted on 05 April 2024
Today I needed to telephone the Pinewood surgery, where. the receptionist was very kind and helpful, resolving my problem immediately. She left me feeling relieved, reassured and positive.
Visited April 2024
Review titled The Derby Road Practice
Replied on 25 April 2024
Dear Thelma Thank you so much for your positive feedback. We all really appreciate the time you have taken to write this and your kind words. I have passed this onto all the staff at the practice and particularly highlighted it to the reception staff who were very grateful to have received it. Kind Regards, Karen Jackson (Head of Operations, Suffolk Primary Care).
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Review titled The standard other practices aspire too.
Rated 5 stars out of 5
by Mr David Fryer - Posted on 01 March 2024
Unfortunately due to my health, I have had to use Derby Rd Surgery many many times over the last year. Fortunately this is a Surgery that is very well organised, which reflected in the care they have given me. Everyone is so professional, kind and caring. They listen to you & will explain things to you, & when they say they will follow up something, they do! The receptionists here also are outstanding and so helpful. Thank you Derby Rd for making it easier to live with my illness.
Visited February 2024
Review titled The Derby Road Practice
Replied on 06 March 2024
Dear Mr Fryer, Thank you so much for your comments and heartfelt words they are really appreciated. I have passed your review onto all of the staff here at the surgery, who are very grateful to you for taking the time to do this. Kind regards, Karen - Head of Operations (Suffolk Primary Care).
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Review titled Great practice
Rated 5 stars out of 5
by Matthew Timms - Posted on 01 December 2023
The receptionist sorted out my repeat prescription, very very well she couldn’t done any more to help. Thanks to her. I got my medicine
Visited December 2023
Review titled The Derby Road Practice
Replied on 12 December 2023
Thank you so much for your review which has meant a lot to all of us staff at Derby Road. We really appreciate it.
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Review titled Caring professional and diligent sevice
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
A very caring and professional practise where staff go the extra mile for their patients even in these difficult times. I feel very fortunate to be under their care.
Visited September 2023
Review titled The Derby Road Practice
Replied on 05 March 2024
Thak you very much for your review. This has been passed onto all staff at Derby Road who very much appreciate your heartfelt words.
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Review titled Poor communication at surgery
by yankeezk59 - Posted on 06 March 2023
Requested a blood pressure check early Dec, repeat blood pressure record chart - blood pressure in the normal range. Follow up - cholesterol level too high. I had a phone call discussion appointment - the outcome was a 3 month repeat blood test and life style change and a repeat blood test booked for end of March. I received a message from GP again requesting annual review. I explained my previous test results and still waiting for my annual review. GP advised to cancel blood test and they would test me in surgery. I had to explain to 3 staff before they realized I was right to stick to the booked test/ pending cholesterol level/also border line thyroid level. For me this shows a total lack of information sharing among practice staff and as everyone is over stretched a waste of their own time and irritating to the patient. My suggestion is one message for annual review two for repeat and one call to discuss the outcome . [Unsure about 'Reception']
Visited February 2023
Provided by Care opinion
Review titled The Derby Road Practice
Replied on 06 June 2023
Dear Patient, Thank you for your feedback. We are constantly working on ways to improve the services we offer and are sorry you were not happy with the service we provide. If you wish to discuss further please contact us on 01473 728121 or email: derbyroad.prescriptions@nhs.net Kind Regards Lena Newman