The Doctors House
40 Cameron Road, Seven Kings, Ilford, Essex, IG3 8LFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Doctors House.
Reviews
-
Review titled Much better practice then before
Rated 4 stars out of 5
by Donna Walker - Posted on 01 March 2024
I would like to update this surgery history from the past, it is much better then the previous staff that was here the staff now so polite & professional & it does not feel such a problem to be seen by a doctor as there's a alternative system for appointments this was very important for patients that were unwell & experienced such a bad service thank god doctors house has changed for the best
Visited January 2024
Review titled The Doctors House
Replied on 12 March 2024
Dear Donna Thank you for the feedback, it is good to see that patients appreciate the improvement we have made at the surgery. I have this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
-
Review titled Great surgery - excellent receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
The are extremely helpful, they just keep on improving the service levels, well done The doctors are great and listen to patients needs
Visited November 2023
Review titled The Doctors House
Replied on 12 March 2024
Dear Patient Thank you for the feedback, this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
-
Review titled Absolutely awful practice
Rated 1 star out of 5
by Bal - Posted on 21 June 2023
I just called to try and make an appointment, of course no appointments are left which would happen since I always seem to be number 9 on telephone waiting. I called this morning to book the home visit appointment but was told they have meetings every Wednesday and cannot book appointments. When reception picked up this afternoon they said I should’ve been booked an appointment this morning- and she wasn’t working this morning so it’s not down to her. This is an excuse I have numerous times from this practice. Surely all staff work with the same policy, despite who picks up the phone?? Reception at the practice is awful, but GPs are good. Good luck trying to get to the GPs though!
Visited June 2023
Review titled The Doctors House
Replied on 22 June 2023
Dear Patient Every month there is a Protective Learning Event on a specific Wednesday morning for all GPs in Redbridge. As cover, the Redbridge ICB have a service set up for patients to call and book with GPs they provide. We explain this to all our patients that call on these Wednesday mornings, additionally we have notices up in the surgery for patients that come to the surgery. Please note all the dates for the PLEs for this year are posted on our website. It’s clear you didn’t understand that, from the conversations you had with our receptionist, I apologise for us not explaining it effectively to you. If you would like more clarity on this and on our appointment system, please contact us and ask to speak to me Regards Practice Manager
-
Review titled Best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
The GPs are very knowledgeable and friendly. They care about patients and practice holistically. They are not rushed and would give time to listen to you and would go out of the way to help patients. Practice management team, receptionists are helpful and accomodative.I am lucky to be a patient of this surgery.
Visited March 2023
Review titled The Doctors House
Replied on 22 March 2023
Dear Patient Thank you for the feedback, this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
-
Review titled Efficient, welcoming and consistent over 30 years
Rated 5 stars out of 5
by Stephen Flaherty - Posted on 03 March 2023
Been with practice for 30 years, want to thank the whole team who have attended to my medical needs during my time in london, keep up the good work
Visited March 2023
The Doctors House has not yet replied.
-
Review titled A Practice under pressure
Rated 5 stars out of 5
by Harry Fanning - Posted on 27 February 2023
I am pleased that the team were able to recognise the urgency of my condition and were able to arrange an emergency same day appointment and have been kind and supportive over many years . For these reasons we are happy to be patients at this surgery
Visited February 2023
Review titled The Doctors House
Replied on 22 March 2023
Dear Harry Thank you for the feedback, this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
-
Review titled Sympathetic and professional staff
Rated 4 stars out of 5
by Deborah Carbonaro - Posted on 28 February 2023
The receptionist was very kind and helpful. She went out of her way to ensure that I was offered a prompt appointment and welcoming when I arrived at the surgery. Her caring approach put me at ease. The doctor was thorough at examination and compassionate.
Visited February 2023
Review titled The Doctors House
Replied on 22 March 2023
Dear Deborah Thank you for the feedback, this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
-
Review titled Very very bad
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
I respect NHS me and my daughter we don't have any problems with NHS but with this reception of this GP they r the worse rude people my daughter she's 5 years old she's been registered since January and she never gets any appointments accept 2 times check the history I have to take all the time to the hospital for everything and this morning 8:40am to 8:45am the reception people told me again we r fully booked how it's possible since from January until now I'm being calling from 3 different phones to get any appointments for my daughter bcoz her antibiotics is finish and she's Very sick but this people not helping my 5 years old daughter she's autism and the reception people told me if u really need appointment come to reception I lost my wife she past away only me and my daughter we r in hostel in one room and I'm not feeling well also we just come back from hospital on Saturday I just need medicine for my daughter I'm asking for phone appointment anything with doctor but this reception people very very rude we r in asolite we can't go to GP and make appointment from reception we r been with other GP but I never seen the worse reception people like here. please kindly request don't ignore my daughter if something happen to my daughter I'll blame you guys I'm talking with u reception people and I'm not going to change the GP bcoz as a humanity u should do good things please respect others so other will respect you NHS is for everyone we respect NHS but it's not that mean the reception people should take advantage of this and disrespect the sick unwell people. Thank you so much.
Visited November 2022
Review titled The Doctors House
Replied on 24 March 2023
Dear Patient As you have given your feedback anonymously, I can’t respond to your feedback effectively. You can contact me directly by coming to the surgery, by phone as I would really like to discuss the issues you have highlighted. Our team are committed and work tirelessly to support our patients in a pressured environment. Regards Practice Business Manager