The Doctors House
40 Cameron Road, Seven Kings, Ilford, Essex, IG3 8LFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Much better practice then before
Rated 4 stars out of 5
by Donna Walker - Posted on 01 March 2024
I would like to update this surgery history from the past, it is much better then the previous staff that was here the staff now so polite & professional & it does not feel such a problem to be seen by a doctor as there's a alternative system for appointments this was very important for patients that were unwell & experienced such a bad service thank god doctors house has changed for the best
Visited January 2024
Review titled The Doctors House
Replied on 12 March 2024
Dear Donna Thank you for the feedback, it is good to see that patients appreciate the improvement we have made at the surgery. I have this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
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Review titled Great surgery - excellent receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
The are extremely helpful, they just keep on improving the service levels, well done The doctors are great and listen to patients needs
Visited November 2023
Review titled The Doctors House
Replied on 12 March 2024
Dear Patient Thank you for the feedback, this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
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Review titled Absolutely awful practice
Rated 1 star out of 5
by Bal - Posted on 21 June 2023
I just called to try and make an appointment, of course no appointments are left which would happen since I always seem to be number 9 on telephone waiting. I called this morning to book the home visit appointment but was told they have meetings every Wednesday and cannot book appointments. When reception picked up this afternoon they said I should’ve been booked an appointment this morning- and she wasn’t working this morning so it’s not down to her. This is an excuse I have numerous times from this practice. Surely all staff work with the same policy, despite who picks up the phone?? Reception at the practice is awful, but GPs are good. Good luck trying to get to the GPs though!
Visited June 2023
Review titled The Doctors House
Replied on 22 June 2023
Dear Patient Every month there is a Protective Learning Event on a specific Wednesday morning for all GPs in Redbridge. As cover, the Redbridge ICB have a service set up for patients to call and book with GPs they provide. We explain this to all our patients that call on these Wednesday mornings, additionally we have notices up in the surgery for patients that come to the surgery. Please note all the dates for the PLEs for this year are posted on our website. It’s clear you didn’t understand that, from the conversations you had with our receptionist, I apologise for us not explaining it effectively to you. If you would like more clarity on this and on our appointment system, please contact us and ask to speak to me Regards Practice Manager