The Dow Surgery
William Street, Redditch, Worcestershire, B97 4AJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Dow Surgery.
Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 03 December 2024
I attended the surgery for blood tests today in response to a reminder message. Spot on time, quick,pain-free! All required blood tests conducted at the same time, saving NHS money and most convenient for me. Thank you!
Visited December 2024
Review titled The Dow Surgery
Replied on 06 December 2024
Dear Anonymous We are so pleased that our reminders are appreciated and that you felt it was helpful. We try to work with patients to provide appointments at times to suit them and, again, pleased to hear this worked for you. Thank you for taking time out of your day to leave your comments Regards Kim Simpson Practice Manager
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Review titled Fast responses
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2024
Very happy with service. I like the idea of having a call back discuss why you need an appointment. Had an appointment 2 hours later. Sorted my problem and going home with my medication in no time at all. The whole procedure was fast and straightforward. It's a pity car park 7 is no longer there. Apart from that, I would recommend this surgery.
Visited November 2024
Review titled The Dow Surgery
Replied on 06 December 2024
Dear Anonymous Thankyou for taking the time to leave your comments, we hope this helps other patients who use our services. I will pass your comments on to ours teams so that they are aware that their hard work has paid off. Kind regards Kim Simpson Practice Manager (We totally agree regarding car park 7!)
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Review titled Awesome practice with wonderful staff
Rated 5 stars out of 5
by Nat Richards - Posted on 05 November 2024
I moved from my previous doctors due to not feeling listened too by my GP. After coming here not only do I feel listened to but I feel validated that it's not "all in my head" thank you dow surgery
Visited November 2024
Review titled The Dow Surgery
Replied on 05 November 2024
Dear Nat Thank you for taking the time to leave such a wonderful review! We are so pleased that the way you were received by the Doctor has made such a positive impact on you and your mental health. I will pass your comments on to the team at our next practice meeting, this will give them a well earned boost! Thank you again Kim Kim Simpson Practice Manager
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Review titled Fast friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2024
Appointment on time and conducted in a considerate and appropriate manner. Great bed side manner. Surgery was clean and all staff supportive and caring.
Visited October 2024
Review titled The Dow Surgery
Replied on 04 November 2024
Dear Anonymous Thank you for leaving this review, we appreciate your time especially if you have been unwell recently. I will pass on your comments to the team at our next meeting. Take care Kind reagrds Kim Kim Simpson Practice Manager
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Review titled Good pratice
Rated 5 stars out of 5
by Pauline Bradshaw - Posted on 31 October 2024
Seen on time and very kind and under standing surgery nice and clean also toilet clean dr room nice and warm
Visited October 2024
Review titled The Dow Surgery
Replied on 04 November 2024
Dear Mrs Bradshaw Thank you for taking the time to post your review especially if you have been feeling unwell. I will highlight it to the staff at our next meeting. Take care Kind regards Kim Kim Simpson Practice Manager
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Review titled Quickly seen
Rated 4 stars out of 5
by Dave bennett - Posted on 18 September 2024
Replied promptly to my email and after calling offered an appointment that day. The doctor listened and gave options for different treatments.
Visited September 2024
Review titled The Dow Surgery
Replied on 19 September 2024
Dear Mr Bennett Thank you for sharing your positive experience of the service provided by our staff and Doctors. I will ensure they are aware of your comments as it will give them a much needed morale boost to know their hard work is appreciated. Thank you again for your time. Kind regards Kim Simpson Practice Manager
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Review titled Good response to my concerns rehealth
Rated 5 stars out of 5
by Russell Johnston - Posted on 17 September 2024
Contacted surgery re health issue got appointment that morning spoke to GP at length given thourgh examination course ot treatment given if no improvement was asked to come back and another avenue would be explored ie possibly MRI scan. Extremely happy with treatment felt I was treated with respect and consideration
Visited September 2024
Review titled The Dow Surgery
Replied on 18 September 2024
Dear Mr Johnston Thank you for leaving such a wonderful review. I will ensure that everyone involved in your care on the day in question is aware of your comments. This will give everyone a well earned boost. I hope your review helps others to feel confident in the care they will receive from The Dow Surgery. We hope you are feeling better, remember you know where we are if you need us! Take care Kim Simpson Practice Manager
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Review titled Clearly understaffed and overwhelmed
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2024
We were offered an emergency appointment for my newborn, and given 15mins to get to the surgery, which we managed. We rushed ourselves to get there, filled in the forms and were told to wait - still on time! Two hours later and we still had not been seen - we asked at the desk multiple times to be told they “don’t know why we were skipped” and that “we were definitely next to be seen” and finally they admitted that when we checked in they never booked us as being present so we were just being shuffled to the back of a queue for when a doctor happened to have a spare slot. I ended up in tears, shuffled to a side room to breastfeed because they were still unsure how much longer we were going to have to wait: a Simple mistake at the desk but it has now spiralled to a ridiculous wait time and we are stuck in limbo.
Visited September 2024
Review titled The Dow Surgery
Replied on 16 September 2024
Dear Anonymous Being a new parent and having a poorly baby is very stressful, which we totally appreciate but there were misunderstanding from both sides regarding your experience on 12th September. I have responded to you privately with statements from our staff regarding your comments and details from the telephone call which are slightly different to your version of events. I have respectfully asked if you would like to review your comments before I responded but have not as yet received a response. I understand you must be busy with a new little one. We all hope things have settled down and your baby is feeling more comfortable. Please remember we are here to help if you need us. Take care Kim Simpson Practice Manager
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Review titled Running late
Rated 3 stars out of 5
by Lyn - Posted on 19 September 2024
Waited over half an hour after my appointment time. When I got there it felt very rushed. Would have preferred more information on my shoulder problem.
Visited September 2024
Review titled The Dow Surgery
Replied on 19 September 2024
Dear Lyn I'm sorry you had to wait past your appointment time, unfortunately I can't look into why that was as I do not know who you saw, however it is not ideal and we apologise for that. If your shoulder is still troubling you, we do have a Musculoskeletal clinician called an FCP who deals with joint issues. Please contact our reception team and ask for an appointment with the FCP and they will arrange this for you. He can then offer advice and a treatment plan if applicable. I see you have still given us a 3 star rating so we must have done something right thankfully, we personally don't think about star ratings when helping patients, we just like to get it right and provide the help patients need or at least point them in the right direction of specialist help, however we understand that ratings and reviews are extremely helpful to others and aids them to make decisions on which service to choose, so we are grateful for the rating boost. Thank you again for taking the time to leave your comments. Please contact us directly if we can help you further. Take care Kim Simpson Practice Manager
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Review titled Long waiting
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2024
I was with my son(he is autistic child) in GP for emergency appointment and we need wait more then hour for appointment. He has problem with behavior and for us it's problem wait so long time. Why it's difficult make a note so doctor take this kids quickly. All the time waiting time is to long.
Visited September 2024
Review titled The Dow Surgery
Replied on 27 September 2024
Dear Anonymous We are sorry to hear that you had such a long wait, this is not something we expect to happen unless there is an emergency and then the reception team would update everyone waiting for the GP concerned. We would like to put processes in place so that parents with Autistic children or carers of Autistic adults do not have the same experience as you had on this occasion in the future. As you have commented anonymously I have not been able to contact you privately to discuss our thoughts on improving this situation moving forward, If you would like to help us with this, please email thedow.surgery@nhs.net and put FAO Kim Simpson in the subject line, I will respond with our thoughts and would welcome your views on our plans to improve. This review, although an upsetting experience for you, has been very helpful to us as it has drawn to our attention something we may otherwise had not been aware of, so we thank you for taking the time to post your review. Kind regards Kim Simpson Practice Manager