The Dow Surgery
William Street, Redditch, Worcestershire, B97 4AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient
Rated 4 stars out of 5
by Michael Budd - Posted on 18 May 2024
Chest pains - phoned - got an appointment same day. ECG next day - all sorted Given prescriptions to ease the problem
Visited May 2024
Review titled The Dow Surgery
Replied on 03 June 2024
Dear Mr Budd Thank you for taking the time to leave the surgery a review, especially as you have not been well. I'm pleased to hear we acted quickly and efficiently in helping you. I will ensure that all staff involved in your care are aware of your review. Kind regards Kim Kim Simpson Practice Manager
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Review titled Seeing a Doctor face to face
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2024
A quick appointment given same day as phoned Seen close to time Doctor took time to listen and offer treatment
Visited May 2024
Review titled The Dow Surgery
Replied on 03 May 2024
Dear Anonymous Thank you for taking the time to leave your review. We're pleased to hear that things went well for you and hope you are reassured with the advice given. Have a lovely weekend. Kim Kim Simpson Practice Manager
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Review titled First class practice
Rated 5 stars out of 5
by Christine Lea - Posted on 09 May 2024
Doctor very kind and patient explaining everything in detail to me.I had not met her before but felt I knew herafter my visit.She was very interested in me and I felt comfottable and relaxed.Thankyou very much
Visited May 2024
Review titled The Dow Surgery
Replied on 09 May 2024
Dear Christine Thank you so much for leaving such a lovely review. The doctor you saw was Dr Kirk. I will pass on your comments to her and ensure the partners are aware of your kind words, they will be so pleased. Take care Kim Kim Simpson Practice Manager
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Review titled Quick Treatment
Rated 4 stars out of 5
by Anonymous - Posted on 29 March 2024
Rarely attend the Surgery so was apprehensive when I had to call the practice just before Easter for an emergency appointment, I was seen the same day and provided with medication. Very helpful arranging the appointment and fantastic service when seeing the Doctor. Everything was done promptly. I’m extremely grateful for the service provided as otherwise I would have spent Easter in extreme pain or worse having to attend A&E
Visited March 2024
Review titled The Dow Surgery
Replied on 12 April 2024
Dear Anonymous Thank you for taking the time to leave suck a lovely review. We try our upmost to help our patients and it's encouraging to hear when things go to plan. I will pass your comments to our Team, it will give them a well earned boost. Thank you again for your time Regards Kim Simpson Practice Manager
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Review titled Not happy
by Anonymous - Posted on 16 September 2024
I have a cyst which is growing massively on the back of my head, i have lost hair and have a bald patch and have been onto the Dow Surgery about this for over a year. They finally put me on the list to have minor surgery so i can have it removed finally as its effecting me sleeping now as i cant put pressure on it. Just for them to give my appointment when it finally come up after 6 months to someone else, because i didn't answer my phone because im at work! They didn't even try to ring 2 or 3 times just once and then you loose your chance! I find this so unfair and its really angered me as i phoned back within minutes of missing the phone call. So now im back to waiting for who knows how long while my cyst just gets worse and worse and effects my life. I hope someone from the surgery reads this and does something about how they deal with giving urgent appointments out
Visited March 2024
Review titled The Dow Surgery
Replied on 18 September 2024
Dear Anonymous Thank you for taking the time to leave your comments. After reviewing your experience with the relevant staff we have now changed how we book minor surgery appointments. Patients will now receive a booking link, if the link is not used in 72hrs, the link will be sent to the next patient on the list. Patients who do not use the link will be contacted to check they still require their appointment and to confirm that their contact details have not changed. This was an extremely useful "review" to receive, thank you for bringing it to our attention and allowing us to improve this part of our service. Kind regards Kim Simpson Practice Manager
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Review titled Problem sorted
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2024
I previously left a review re no one contacting me re advice on medication,since then I would like to thank the practice manager for sorting the problem out.she did this promptly and efficiently and had a GP contact me the same day many thanks Lynne
Visited March 2024
Review titled The Dow Surgery
Replied on 07 March 2024
Dear Lynne Thank you for reviewing your original rating, comments and reposting. It's extremely helpful for us to be able to look into issues and try to resolve them. There are times when these issues are due to the additional software we use/are provided with therefore feedback and the opportunity to investigate helps us and other patients understand where things went wrong. Following your review and subsequent email we have had a group training session within our Admin Team to try to put back up processes in place and reported your comments to the provider so they can investigate any faults in their system. Thank you again for providing the additional details, I'm glad we could help quickly once we were aware and hope you are keeping well. Take care Kim Practice Manager
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
Filled in an online medical form re information on medication matters.but nothing after 4 days waiting.this happened to me before as well few months ago when I never had a reply, is something wrong with this system? Why direct people to use this service when clearly it’s not working.
Visited February 2024
Review titled The Dow Surgery
Replied on 01 March 2024
Dear Anonymous Thank you for highlighting a potential issue with Online communications, however it is difficult to investigate without further information from you which would be inappropriate on an open forum. Please email thedow.surgery@nhs.net with your details, when you completed the form and a copy of the automated response you received when submitting your request, we will then engage with our supplier and try to establish were the issue has arisen. Thank you again for your time, we look forward to hearing from you so we can review the system and ensure other service users are not affected by the same issue. Kind regards Kim Simpson Practice Manager
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Review titled Reasonable service, good Locums
Rated 3 stars out of 5
by E Cross - Posted on 24 January 2024
I avoid the doctors as much as possible, I usually find it hard to make appointments as phone calls do not work for me. Since COVID there has been no way to book online appointments, which has massively reduced the likelihood of me going in to be seen for some issues, despite their reoccurrence. I managed to call on 23/01/24 as I'd been sent home from work, and had a terrible cough. I saw a Locum Doctor who was simply wonderful, very thorough and explained things well. As she took my heart rate and BP (routine check of course) she noted that they were elevated. I have had several discussions over the last 7 years to discuss my abnormal heart rate and palpitations and have always been brushed off as it being anxiety. So it felt nice to be listened to. While these readings may have been due to my fever, I've been given guidance to track my heart rate, and suggested I come back once my chest infection has passed. It is just a shame this was a Locum doctor, as I know I'd like to see her again, but there is no guarantee
Visited January 2024
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Miss Cross Thank you for taking the time to leave a review. We totally agree that Dr Bailey is an asset to The Dow Surgery and are pleased to announce that she will become a permanent Salaried GP with us from June and will be with us as a locum until her start date. I will pass on your kind words to her. Thank you again for your review Kind regards Kim Simpson Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Salia - Posted on 19 December 2023
Excellent care and service from all reception staff and clinical staff. Always Make you feel comfortable and put you at ease. Keep up the great work.
Visited December 2023
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Salia Apologies for the delay in responding, we have been unable to access the site. Thank you for taking the time to leave your lovely review. I will ensure that all staff are shown your review. Our staff work very hard and your comments will show them that it makes a difference to our patients. Thank you Kind regards Kim Simpson Practice Manager
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Review titled Quick service
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Submitted an on line request/query and received a reply within 30 minutes informing me a Doctor would ring back. Again, within 30 minutes I had the telephone consultation and a prescription sent to my Pharmacy to pick up shortly. To me, this is Very Good service. I also had my Flu and Covid boosters at the weekend and again, very well organised.
Visited September 2023
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Anonymous Apologies for the delay in responding, we have been unable to access the site. Thank you for taking the time to leave your comments, I will circulate them to the team so they are aware and give them a well earned boost. Kind regards Kim Simpson Practice Manager