The Dow Surgery
William Street, Redditch, Worcestershire, B97 4AJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Dow Surgery.
Reviews
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Review titled Quickly seen
Rated 4 stars out of 5
by Dave bennett - Posted on 18 September 2024
Replied promptly to my email and after calling offered an appointment that day. The doctor listened and gave options for different treatments.
Visited September 2024
Review titled The Dow Surgery
Replied on 19 September 2024
Dear Mr Bennett Thank you for sharing your positive experience of the service provided by our staff and Doctors. I will ensure they are aware of your comments as it will give them a much needed morale boost to know their hard work is appreciated. Thank you again for your time. Kind regards Kim Simpson Practice Manager
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Review titled Good response to my concerns rehealth
Rated 5 stars out of 5
by Russell Johnston - Posted on 17 September 2024
Contacted surgery re health issue got appointment that morning spoke to GP at length given thourgh examination course ot treatment given if no improvement was asked to come back and another avenue would be explored ie possibly MRI scan. Extremely happy with treatment felt I was treated with respect and consideration
Visited September 2024
Review titled The Dow Surgery
Replied on 18 September 2024
Dear Mr Johnston Thank you for leaving such a wonderful review. I will ensure that everyone involved in your care on the day in question is aware of your comments. This will give everyone a well earned boost. I hope your review helps others to feel confident in the care they will receive from The Dow Surgery. We hope you are feeling better, remember you know where we are if you need us! Take care Kim Simpson Practice Manager
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Review titled Clearly understaffed and overwhelmed
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2024
We were offered an emergency appointment for my newborn, and given 15mins to get to the surgery, which we managed. We rushed ourselves to get there, filled in the forms and were told to wait - still on time! Two hours later and we still had not been seen - we asked at the desk multiple times to be told they “don’t know why we were skipped” and that “we were definitely next to be seen” and finally they admitted that when we checked in they never booked us as being present so we were just being shuffled to the back of a queue for when a doctor happened to have a spare slot. I ended up in tears, shuffled to a side room to breastfeed because they were still unsure how much longer we were going to have to wait: a Simple mistake at the desk but it has now spiralled to a ridiculous wait time and we are stuck in limbo.
Visited September 2024
Review titled The Dow Surgery
Replied on 16 September 2024
Dear Anonymous Being a new parent and having a poorly baby is very stressful, which we totally appreciate but there were misunderstanding from both sides regarding your experience on 12th September. I have responded to you privately with statements from our staff regarding your comments and details from the telephone call which are slightly different to your version of events. I have respectfully asked if you would like to review your comments before I responded but have not as yet received a response. I understand you must be busy with a new little one. We all hope things have settled down and your baby is feeling more comfortable. Please remember we are here to help if you need us. Take care Kim Simpson Practice Manager
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Review titled Running late
Rated 3 stars out of 5
by Lyn - Posted on 19 September 2024
Waited over half an hour after my appointment time. When I got there it felt very rushed. Would have preferred more information on my shoulder problem.
Visited September 2024
Review titled The Dow Surgery
Replied on 19 September 2024
Dear Lyn I'm sorry you had to wait past your appointment time, unfortunately I can't look into why that was as I do not know who you saw, however it is not ideal and we apologise for that. If your shoulder is still troubling you, we do have a Musculoskeletal clinician called an FCP who deals with joint issues. Please contact our reception team and ask for an appointment with the FCP and they will arrange this for you. He can then offer advice and a treatment plan if applicable. I see you have still given us a 3 star rating so we must have done something right thankfully, we personally don't think about star ratings when helping patients, we just like to get it right and provide the help patients need or at least point them in the right direction of specialist help, however we understand that ratings and reviews are extremely helpful to others and aids them to make decisions on which service to choose, so we are grateful for the rating boost. Thank you again for taking the time to leave your comments. Please contact us directly if we can help you further. Take care Kim Simpson Practice Manager
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Review titled Long waiting
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2024
I was with my son(he is autistic child) in GP for emergency appointment and we need wait more then hour for appointment. He has problem with behavior and for us it's problem wait so long time. Why it's difficult make a note so doctor take this kids quickly. All the time waiting time is to long.
Visited September 2024
Review titled The Dow Surgery
Replied on 27 September 2024
Dear Anonymous We are sorry to hear that you had such a long wait, this is not something we expect to happen unless there is an emergency and then the reception team would update everyone waiting for the GP concerned. We would like to put processes in place so that parents with Autistic children or carers of Autistic adults do not have the same experience as you had on this occasion in the future. As you have commented anonymously I have not been able to contact you privately to discuss our thoughts on improving this situation moving forward, If you would like to help us with this, please email thedow.surgery@nhs.net and put FAO Kim Simpson in the subject line, I will respond with our thoughts and would welcome your views on our plans to improve. This review, although an upsetting experience for you, has been very helpful to us as it has drawn to our attention something we may otherwise had not been aware of, so we thank you for taking the time to post your review. Kind regards Kim Simpson Practice Manager
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Review titled Wonderful experience
Rated 5 stars out of 5
by Keith Drapkin - Posted on 03 August 2024
Having had an a hippy on Monday and feel very wobbly on Thursday contacted Surgery around 2 pm and give an appointment 4 .40pm wonderful attention. Thank you
Visited August 2024
Review titled The Dow Surgery
Replied on 05 August 2024
Dear Mr Drapkin Thank you for taking the time to leave your review so soon after your operation and especially as you have felt unwell. I will pass on your comments to the whole team. We hope you are feeling better. Take care Kim Kim Simpson Practice Manager
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Review titled Doctor's are good
Rated 3 stars out of 5
by Akii - Posted on 09 August 2024
I was given an appointment for my little one yesterday after calling in, which I'm thankful for. And I also had my baby with me too. The room got packed twice and everyone got seen. About 25mins later another parent comes in and for some reason she was seen before us with the same doctor (she obviously asked at the desk if she can be seen quickly) because it looked like her baby was a little upset. I'm soo disappointed by this action and this was the first time it happened. After waiting almost 45 mins no one cared to say there'll be a short wait or this lady will get seen before you because her baby is upset. I don't understand why that was okay. After attending the desk and asking for a form to leave them with feedback surprisingly they had no form and the lady at the desk said she'll print one out for me but the doctor finally decided to call us and so I didn't get a chance to fill it in.
Visited August 2024
Review titled The Dow Surgery
Replied on 16 September 2024
Dear Akii Thank you for taking the time to leave your comments, apologies for the delay in responding. Would you please confirm the details of the appointment by emailing thedow.surgery@nhs.net so that I can investigate your experience further. Our reception team have been asked to announce any delays for patients waiting to see clinicians and to keep everyone in the waiting room updated. We do also have medical students on site and sometimes they see patients and need their consultation and treatment plan reviewed by their trainers which can delay surgery times, this may have been the case however I would appreciate more information so I can check thoroughly for you. Kind regards Kim Simpson Practice Manager
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Review titled Unbelievably poor service
Rated 1 star out of 5
by Jonathan Williamson - Posted on 26 July 2024
Can’t get to see a doctor without a prior “telephone consultation”. This in itself should not be a problem except the earliest appointment was 12 days hence. Unbelievable!!! My previous appointment was very similar. The doctor who called me for my telephone appointment, after hearing my symptoms said, “oh, you had better come and see me. The appointment was the following day. So why did I have to wait a week to be told what was blatently obvious a week earlier.
Visited July 2024
Review titled The Dow Surgery
Replied on 29 July 2024
Dear Mr Williamson Thank you for taking the time to leave your review. After reviewing your notes, I am confused as you called on a Friday afternoon, was given an appointment for the following Monday with a specialist clinician and also a "non-urgent" telephone call appointment for the following Monday with someone else, which I am told by our Care Navigator, you were very happy with? We offer on the day urgent appointments everyday Mon - Fri and, if you contact the practice after 2pm Mon - Fri, we can book non urgent future bookings for you (I think your call was around 3pm or sometime after) If you feel your problem has become urgent, please contact the practice in the morning and my team will arrange for you to be seen on the day. This appointment may not be with the doctor you prefer however this should not be an issue if you want to see someone urgently, I'm sure. Thank you for reaching out to us on this forum and allowing us to respond, hopefully if someone were to read your review, and our response, they would understand how to obtain an urgent appointment or arrange a non-urgent future booking. Kind regards Kim Simpson Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Brian Owen - Posted on 13 June 2024
Arranged tel call with Dr for a Tuesday.After discussions it was decided I needed to see a Dr so an appointment was made for the following day.This meeting was very productive with a prescription to help me in short term whilst waiting for a scan to be arranged. This I am now waiting for but very happy with professional meetings with everyone from the Dow surgery
Visited June 2024
Review titled The Dow Surgery
Replied on 13 June 2024
Dear Mr Owen Thank you for taking the time to review The Dow Surgery and the recent service you received. We understand that sometimes the public are more inclined to leave negative reviews therefore we appreciate the time you have taken to leave this positive one and share your experience. Prospective and nervous/apprehensive patients find these reviews useful in seeking help and your review could have encouraged someone to contact us if looking for support. Thank you again, I will pass your comments on to our team. Kind regards Kim Kim Simpson Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by S G - Posted on 31 May 2024
I phoned for an emergency appointment with a doctor at the Dow surgery I was at the surgery within 2 hours, the receptionist was very polite. After a 10 minutes wait, I had a thorough examination the doctor was also friendly and informative answering all my questions (I always do ask a lot of questions about my health) and of course very professional. I Picked up new medication on the way home. So all in all I was very pleased with the service.
Visited May 2024
Review titled The Dow Surgery
Replied on 03 June 2024
Dear S G Thank you for taking the time to leave the surgery a review, I'm pleased to see that our staff acted quickly and efficiently in helping you. I will ensure that our Reception Manager passes on your comments to the reception team and also highlight your comments to the doctors. Kind regards Kim Kim Simpson Practice Manager