The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled It was a brilliant and helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
The receptionist was so helpful and immediately take action when really needed and the doctor was very responsible and did very well job. I am really happy to belong this GP Willow Surgery.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you for your positive comments regarding our Receptionist and Doctor ,m it is reassuring to hear you are satisfied with the service you received.
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Review titled EConsult System
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Just a note to say although I was unable to get an immediate appointment with a doctor, I used the eConsult system. With photos added this was quickly reviewed and I was offered an appointment with my chosen GP in around a week. It proves to me you can see a GP of your choice when you need it for certain issues. A good service, thanks
Visited May 2023
Review titled The Downend Health Group
Replied on 11 May 2023
Thankyou for taking the time to feedback on your recent experience with the Practice, it is reassuring to hear that the econsult system has been of positive use for you.
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Review titled Best practice I've ever had
Rated 5 stars out of 5
by Becky O'doherty - Posted on 19 May 2023
What can I say, every time I call the staff are simply amazing, nothing is ever to much trouble and they do everything they can to help. So I just want to say thank you and I appreciate everything you've done for me.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you for taking the time to share your feedback, it is reassuring to hear you have received such good service, please be assured your comments have been shared with the DHG Team.
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Review titled Exemplary Service
Rated 5 stars out of 5
by Joan Barnard - Posted on 30 May 2023
I had an urgent issue regarding my medication. I was dealt with in an extremely professional and friendly manner by a member of the reception team, who spoke with an equally efficient and wonderfully helpful GP. My issue was dealt with professionally and my urgent problem was resolved the same day. I cannot express my gratitude enough. Gold star service.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
It is great to hear of your recent experience, we are pleased that we were able to assist you satisfactorily. Thank you for taking the time time to share your feedback , it is very much appreciated.
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Review titled Cohesive working
Rated 5 stars out of 5
by Jenny Knowland - Posted on 02 May 2023
An absolute team effort- Joined up team work in dealing with a sensitive issue for my aunt who is in her hundredth year. From GP to coordinators their input was quick , dignified and efficient My aunt felt at ease with the way the practice supported her with the procedure.
Visited April 2023
Review titled The Downend Health Group
Replied on 04 May 2023
Thank you for taking the time to provide feedback of your recent experiences with the Practice, it is most appreciated. Please be assured the relevant staff have been informed of your comments.
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Review titled Staff are lovely and hardworking
Rated 5 stars out of 5
by Lauren Smith - Posted on 19 April 2023
This practice is the best practice I have ever had the privilege of being a member of i previously lived in a different country in the United Kingdom and the staff were rude and everything was too much trouble but the staff at Downend Health group are lovely and they clearly love their job and they’re always happy to help despite being under significant pressure. The doctors so far have impressed me also! Thank you staff at Downend Health Group
Visited April 2023
Review titled The Downend Health Group
Replied on 20 April 2023
Thank you for taking the time to comment on the service you have received at Downend Health Group, it is much appreciated. Please be assured that your comments have been shared with the Downend Health Group Team.