The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Downend Health Group.
Reviews
-
Review titled Easy flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2024
I was really impressed with the flu jab appointment I had on Friday 22nd with the trainee pharmacist. She was punctual, friendly but professional, made sure I had all the information I needed and the vaccination itself was painlessly administered. Many thanks.
Visited November 2024
Review titled The Downend Health Group
Replied on 25 November 2024
Thank you so much for sharing your positive feedback leading on from receiving your flu vaccination with our trainee pharmacist. . It’s great to know you felt well-informed and comfortable throughout the process, and that the vaccination was administered painlessly. Your feedback is valuable to us , please be assured we will pass on your appreciation.
-
Review titled Great service
Rated 5 stars out of 5
by David thomas - Posted on 15 November 2024
Saw dr tarsa and he was brilliant, nothing too much trouble amd everything explained. Had a few issues to go over and everything was dealt with.
Visited November 2024
Review titled The Downend Health Group
Replied on 15 November 2024
Thank you so much for your kind words following your recent GP appointment at Downend Health Group. We are pleased to hear that you found your experience positive and that all your concerns were addressed thoroughly. We strive to provide compassionate, clear, and effective care, and are pleased to know that we met your expectations. We appreciate feedback such as this as it continues to motivate the Team in delivering the best possible service to all our patients.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
A particular receptionist went out of her way to help me get an appointment with the relevant health professional. She was very friendly and understanding of my situation, and took all relevant details. I was provided with an appointment within a few days. After being turned away and not listened too by many others, I really appreciated her listening to me.
Visited November 2024
Review titled The Downend Health Group
Replied on 02 December 2024
Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that one of our receptionists was able to assist you in such a helpful and understanding way. Providing compassionate and efficient care is a priority for us, and it’s reassuring to know that this was reflected in your recent interaction. Your feedback will be shared with the team, as it’s always encouraging to hear when their efforts make a real difference.
-
Review titled A good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
My Covid and flu jabs were administered expertly and promptly. The staff were friendly and professional.
Visited October 2024
The Downend Health Group has not yet replied.
-
Review titled Excellent experience flu vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2024
Seen immediately after reporting to reception and completed in minutes. Shows they can do it right so why all the problems getting face to face GP appointments?
Visited October 2024
The Downend Health Group has not yet replied.
-
Review titled Good Vaccination experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2024
The Flu vaccination arrangements at Willow surgery were very good, they were well organised and efficient with no delays.i
Visited October 2024
The Downend Health Group has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Henry Alan Storer - Posted on 13 October 2024
I was dealt with promptly with great care and consideration . Little or no delay, staff were courteous and welcoming
Visited October 2024
The Downend Health Group has not yet replied.
-
Review titled Quick appointment
Rated 5 stars out of 5
by Jane - Posted on 14 October 2024
Flu vaccine. Everything was very organised. Asked to join a queue which went down very quickly as there were several nurses giving the vaccines. We were in & out extremely quickly. Very happy with the speed of my appointment.
Visited October 2024
The Downend Health Group has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
Was invited to receive flu vaccination, easily booked an appointment at a convenient time, got reminder a day before, appointment was on time, nurse who administered the vaccine is very professional all in all excellent service
Visited October 2024
The Downend Health Group has not yet replied.
-
Review titled Very helpful staff
Rated 5 stars out of 5
by Helen Cook - Posted on 31 October 2024
I asked one of the admin team at The Willows - part of Downend Health group, to try and chase an appointment I was waiting for- to have a ? Basal cell carcinoma removed from my face. I hadn’t heard anything for 6 weeks. She said she would look in to it for me, by the end of the day I had an appointment for the following week, the operation was performed successfully and today (31/10/2024) I have had the sutures removed. Thanks very much to the great team at The Willows and Downend Health group.
Visited October 2024
Review titled The Downend Health Group
Replied on 01 November 2024
Thank you for your kind feedback. We’re so pleased to hear that our team at Willow Surgery was able to assist in arranging your appointment quickly and that your procedure went well. It is lovely to hear that you’re pleased with the care and service provided.