The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Downend Health Group.
Reviews
-
Review titled not good working practices
Rated 2 stars out of 5
by Anonymous - Posted on 15 August 2023
i had a text monday morning to say emergency appointments only because they are short staffed between 15 - 18 august because of sickness. and this is across all surgeries. do they not know about locum doctors, or is because of the doctors strike or receptionist sickness. anyway no patient is allowed to go there unless they require emergency treatment. isn't that all they do anyway. there are very few face to face appointments, its always a phone call. we don't even get called now for regular blood tests or anything. personally I am supposed to have a blood test every 6 months, i haven't had one for longer than that. i know some or even most gp's excel in their care for their patients, try getting a few more at dhg.
Visited August 2023
Review titled The Downend Health Group
Replied on 21 August 2023
Thankyou for your feedback. We would like the opportunity to discuss your concerns , therefore we would be grateful if you would contact the surgery via our website, our Patient Experience Lead will be able to telephone you to discuss your concerns in more depth.
-
Review titled Out standing practice
Rated 5 stars out of 5
by Martin Roberts - Posted on 31 July 2023
Willow Surgery have looked after me over and above normal practice. With GP’s phoning and checking on me without an appointment. On Friday 21st/07/2023 a receptionist took time to see a doctor when I was feeling unwell with a heart problem. She made sure I was looked after even though I did not have an appointment. And then sought me out a week later when she saw me to see how I was. All the staff at the Willow Surgery are polite and will do their best to make sure I am looked after what ever the problem is. Can not speak highly enough of the practice.
Visited July 2023
Review titled The Downend Health Group
Replied on 01 August 2023
Thank you for taking the time to provide feedback on your recent experience with the Practice , it is much appreciated .Please be assured your comments have been fed back to the Downend Health Group Team.
-
Review titled Brilliant Support
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I have recently become a carer and would like to thank the team who support carers for their support and help. They have made the process easier and less daunting.
Visited June 2023
Review titled The Downend Health Group
Replied on 01 August 2023
Thank you for your feedback , it is most appreciated . As a Practice we appreciate the pressures that Carers can experience, we are glad we have assisted you in a positive way.
-
Review titled Excellent service
Rated 5 stars out of 5
by Jackie - Posted on 07 June 2023
I’d like to say how caring and supportive reception and nursing staff are. So polite and nothing too much trouble for them. Thank you
Visited June 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you very much for providing such positive feedback, your comments have been relayed to the DHG Team.
-
Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Bare minimum is the mantra for Downend. I've had nurses say they've tried to ring me and not gotten hold of me, when they never even attempted the call. Nurses manger told me after that "we can all learn a lesson", I've had doctors tell me there's nothing they can do about an issue, no test follow up and generally rude staff that have very little compassion.
Visited May 2023
Review titled The Downend Health Group
Replied on 16 June 2023
We are sorry to learn of your experiences , we would like to try and address your concerns and would encourage you to contact the Practice to discuss your difficulties further.
-
Review titled It was a brilliant and helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
The receptionist was so helpful and immediately take action when really needed and the doctor was very responsible and did very well job. I am really happy to belong this GP Willow Surgery.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you for your positive comments regarding our Receptionist and Doctor ,m it is reassuring to hear you are satisfied with the service you received.
-
Review titled EConsult System
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Just a note to say although I was unable to get an immediate appointment with a doctor, I used the eConsult system. With photos added this was quickly reviewed and I was offered an appointment with my chosen GP in around a week. It proves to me you can see a GP of your choice when you need it for certain issues. A good service, thanks
Visited May 2023
Review titled The Downend Health Group
Replied on 11 May 2023
Thankyou for taking the time to feedback on your recent experience with the Practice, it is reassuring to hear that the econsult system has been of positive use for you.
-
Review titled Best practice I've ever had
Rated 5 stars out of 5
by Becky O'doherty - Posted on 19 May 2023
What can I say, every time I call the staff are simply amazing, nothing is ever to much trouble and they do everything they can to help. So I just want to say thank you and I appreciate everything you've done for me.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you for taking the time to share your feedback, it is reassuring to hear you have received such good service, please be assured your comments have been shared with the DHG Team.
-
Review titled Exemplary Service
Rated 5 stars out of 5
by Joan Barnard - Posted on 30 May 2023
I had an urgent issue regarding my medication. I was dealt with in an extremely professional and friendly manner by a member of the reception team, who spoke with an equally efficient and wonderfully helpful GP. My issue was dealt with professionally and my urgent problem was resolved the same day. I cannot express my gratitude enough. Gold star service.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
It is great to hear of your recent experience, we are pleased that we were able to assist you satisfactorily. Thank you for taking the time time to share your feedback , it is very much appreciated.
-
Review titled Cohesive working
Rated 5 stars out of 5
by Jenny Knowland - Posted on 02 May 2023
An absolute team effort- Joined up team work in dealing with a sensitive issue for my aunt who is in her hundredth year. From GP to coordinators their input was quick , dignified and efficient My aunt felt at ease with the way the practice supported her with the procedure.
Visited April 2023
Review titled The Downend Health Group
Replied on 04 May 2023
Thank you for taking the time to provide feedback of your recent experiences with the Practice, it is most appreciated. Please be assured the relevant staff have been informed of your comments.