The Drive Surgery
68 The Drive, Cranbrook, Ilford, Essex, IG1 3HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst GP Practice
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
The reception staff at this practice are extremely rude and unprofessional. The doctors are even worse - do not accurately diagnose, refer or prescribe medication. Prior to my grandmother’s passing earlier this year they prescribed medication which had penicillin noting she was allergic! You cannot get an appointment to see a doctor unless you have an emergency (i.e near death experiences). God forbid you ever need a gp letter, they charge £50-£100 for a standard letter - this is nhs. The service we pay through taxes and n.i. Absolutely ridiculous!
Visited September 2024
The Drive Surgery has not yet replied.
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Review titled GP knowledgeable
Rated 4 stars out of 5
by Shamsun Ahmed - Posted on 11 April 2024
Thank you to dr mohammed Sohail for seeing my daughter. His diagnosis and his quick thinking saved my daughter from severe pneumonia. He saw her and straight away drew up a letter for her to be seen at A&E emergency. His quick thinking resulted her receiving antibiotics at a&e, she received drips and was on oxygen. So thank you Dr Sohail.
Visited April 2024
Review titled The Drive Surgery
Replied on 23 September 2024
Thank you for sharing your feedback. We are grateful to Dr. Mohammed Sohail for his swift and decisive actions in diagnosing your daughter and ensuring she received the urgent care she needed. It is always our priority to act quickly in critical situations, and we are relieved to hear that his prompt referral to A&E led to the appropriate treatment, including antibiotics, drips, and oxygen. Dr. Sohail’s dedication and expertise made a significant difference, and we are pleased that your daughter received the care she needed in time.We wish her good health. We will share your feedback with Dr Sohail and rest of the team. Kind Regards, Management team
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Review titled Helpful and supportive
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I recently visited The Drive surgery, and I couldn't be more impressed with the level of care I received. From the moment I stepped into the surgery, the staff greeted me with warmth and professionalism, instantly putting me at ease. The waiting area was clean and comfortable, and I didn't have to wait long before being called in. The doctor I saw was incredibly knowledgeable and took the time to listen to my concerns, thoroughly explaining everything in a way that was easy to understand. Their bedside manner was impeccable, and I felt like I was in good hands throughout the entire appointment. Additionally, the facilities were top-notch, with modern equipment and a focus on patient comfort. The entire process, from scheduling my appointment to checking out, was seamless and efficient. Overall, my experience at the surgery was exceptional, and I would highly recommend it to anyone in need of medical care. The staff's dedication to providing excellent service and the doctor's expertise made me feel confident in choosing this surgery for my healthcare needs.
Visited March 2024
Review titled The Drive Surgery
Replied on 23 September 2024
Thank you for your feedback. We are delighted to hear that your experience at The Drive Surgery was so positive. Our team works diligently to ensure that every patient feels welcomed, comfortable, and well cared for from the moment they walk in. It’s great to know that our efforts to provide a clean, professional, and efficient environment have resonated with you, and that our staff and doctors were able to meet your expectations with their warmth, attentiveness, and expertise. We take pride in offering high-quality care, and it's reassuring to hear that you felt in good hands throughout your visit. Your kind words about our facilities and seamless process only further motivate us to continue providing exceptional service. We truly appreciate your recommendation and are grateful for your trust in choosing us for your healthcare needs. Kind regards, Management team.
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Review titled Flexible and caring team
Rated 5 stars out of 5
by Mr K - Posted on 23 July 2023
A big thank you to the amazing admin team who went above and beyond for me. I required an urgent appointment as was due to fly out and the team helped me to re-register with the surgery and book an appointment and get a prescription super fast. Thank you so much!
Visited July 2023
Review titled The Drive Surgery
Replied on 26 July 2023
Dear Mr K So nice to see comments like this, we do take pride in all of our staff, doctors and the nurses. So thank you for your comments. we are very happy that you got your appointment booked and got your prescription on time. Wishing you the best of health. Management team
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Review titled Rude staff member
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
I have been register from this surgery from 2010 and all dr were so nice but one staff member lady i obv dont wanna mentioned name but already rude not with me with everyone and now i went to surgery for repeat prescription and for my temporary address change she denied to give appointmnet or talk anything straightaway she was like search any nearby surgery and i know its not like that even though many patients i know ho regsitered from this surgery living bit far away still regsiter from this surgery they have changed their address but that lady lit was rude and staff is now not overwhelming or friendly because many memebers has changed please look in to this many of need training about how to deal Thank you
Visited May 2023
Review titled The Drive Surgery
Replied on 26 July 2023
Dear Patient, Thank you for your feedback and we are very sorry about your experience. we will investigate this as a serious matter and also discuss this with our staff. Please communicate with us through our surgery's website and leave your query or concern in the online services. The practice will contact you as soon as possible. our website is : www.thedrivesurgeryilford.co.uk or contact the surgery on 02085543014, please accept our sincerest apology on behalf of the team. Many thanks Management team
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Review titled Great amazing health care GP services.
Rated 5 stars out of 5
by J Katechia - Posted on 12 April 2023
From February 2023 till today I have been registered with this practice some 35 years plus but needed to use GP s services now after a stay in hospital When ever i needed to see the GP I was able to get an appointment and was seen very quickly All necessary information was given to me and referral to different hospital consultant s were made as needed The nurses are good The staff at the reception are very helpful They listen to your needs and promptly respond to your needs I had to see them urgently twice and they have accommodated my needs I needed blood tests for different reasons. I was provided all relvent blood forms All repeat medicine are given as I need them .I would like them to be all for 28 days so reordering becomes easy all medicine synchronised They are understaffed but still providing a very good service. Only improvement if it can be made is the addition of telephone lines to reduce the waiting time in the morning when you call the surgery.
Visited February 2023
Review titled The Drive Surgery
Replied on 12 April 2023
Dear J Katechia So nice to see comments like this, we do take pride in all of our staff, doctors and the nurses. So thank you for your comments. we are very happy that you got all your appointments booked promptly. We are aware about the telephone lines and working hard to reduce to long waiting times. Please communicate with us through our surgery's website and leave your query or concern in the online services. The practice will contact you as soon as possible. our website is : www.thedrivesurgeryilford.co.uk We aim to continue to provide a service that all patients deserve Wishing you the best of health. Management team The Drive Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Ziaul Haque - Posted on 09 January 2023
Thank you to all the staff at the GP Surgery for all your help. Special Thank You to the Doctors for your kind service.
Visited December 2022
Review titled The Drive Surgery
Replied on 12 April 2023
Dear Ziaul Haque Thank you for giving us this feedback. I am glad to hear that you are happy with the service at The Drive Surgery. Your kind words and positive remarks are greatly appreciated. Management team.