The Eastern Avenue Medical Centre
737 A Cranbrook Road, Ilford, Greater London, IG2 6RJContact details and opening times
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Reviews
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Review titled Hoilday vaccines information
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Travel booked callef up was advised by reception to go in surgery andcfill form as info only can be given by nurse. No option to book apo. Went in was told within 2 days will get call .no call so called in again was then told the surgery wait time is 3 to 4 weeks .So i said all i need to know is tetnas or cholera still need or expired ...so i can go chemist have done. Without this i cant go and get done. Previously by phone simple info can be given .but not anymore..The service needs to look at common sense situations and access to this should be mandatory i When required for travel ect. The service of call back was promised by a manager and each time waiting kn call to be answered had made me feel whether the surgery needs to be monitored and the system to be monitored as staff are struggling to manage simple requests. Very saddend that the service has deterioated so much. The callback telephony service by Doctors is so much better .General nurse cintrol and teception needs to really think about the service for simple requests such as that i am asking. 3 to 4 weeks and yet no gaurantee of call back and the appointment to book with nurse should be there if notvable to check records by phone or even gojng to reception. With Id should be given.
Visited April 2023
Review titled The Eastern Avenue Medical Centre
Replied on 17 December 2024
Dear Sir/Madam, We was sorry to hear that you did not receive the service expected when contacting the surgery. Please do contact the surgery directly and ask to speak to a Senior Member of staff when an incident as such occurs.