The Elms Medical Centre
Green Lane, Whitefield, Manchester, Greater Manchester, M45 7FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lacking
Rated 1 star out of 5
by Sara Wiper - Posted on 10 June 2023
4 times I have put a prescription in and they have missed one item. I’ve written it on their prescription form. I’ve ticked the boxes on a repeat prescription form and still they haven’t been able to get it right. It’s not even the same item they miss…different every time. I’m done. Can’t deal with this anymore. I will answer the next set of questions because I don’t have an issue with the staff as they are always helpful when I speak to them. Not fair that this system is looking to make it a staff thing. I don’t know why there’s an issue but I’m pretty sure it’s not the reception staff.
Visited June 2023
Review titled The Elms Medical Centre
Replied on 17 October 2023
Dear Sara Wiper, thank you for your feedback. We are sorry to hear that you have had problems with items on your repeat prescription list, if you could let us know what the issue is, we will do our best to rectify from this happening again. Many thanks Mrs. Carolyn Pimlott Website Complaints Manager
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Review titled Fast results.
Rated 4 stars out of 5
by Pat Roberts - Posted on 15 June 2023
I had a pospital scan 9.20a.m in the morning. Received a message from the Elms at 11.50a.m same day to say nothing showing on scan to be worried about. How quick is that! You can't ask for better service! I have been with this practice from my birth. 69 years. Would'nt go anywhere else.
Visited June 2023
Review titled The Elms Medical Centre
Replied on 17 October 2023
Dear Pat Roberts, thank you for your feedback. This is amazing, just goes to show how technology has moved with the times. So glad that all was well with your result. We will pass your wonderful comments onto our admin team. Many thanks. Mrs. Carolyn Pimlott Website Complaints/Compliments Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Leslie Horton - Posted on 21 June 2023
Visited the surgery for a face to face appointment. From the beginning of the session, and throughout, the GP was very professional and supportive. At times I was made to feel at ease and that my questions/concerns were given serious responses. I requested advice in respect of preparation for a coming outpatient appointment with an authopaedic surgeon at Wrightington Hospital. I had been referred following a recent X-ray report in respect of pain and movement problems resulting from osteoarthritis in my left knee. Following this appointment I felt that the discussion and the advice given has provided me with the confidence that I will be well prepared for the consultation. I also asked regarding a discoloration of the skin on both of my hands - discoloration that had increased significantly in recent months. I was reassured/advised that this was the result of a suppressed autoimmune system which was not treatable but was not a cause for concern.. I appreciated all of the advice given on this visit.
Visited June 2023
Review titled The Elms Medical Centre
Replied on 17 October 2023
Dear Leslie Horton, thank you for your feedback. It is such a pleasure to receive delightful and satisfying comments. We are so glad that you felt reassured regarding your outpatient appointment and advice you were given. we will pass your comments on to the GP's. Thank you. Mrs, Carolyn Pimlott Website Complaints Manager
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Review titled Good practice
Rated 5 stars out of 5
by Louise Charlotte Day - Posted on 20 June 2023
I rang in the morning and got an appointment that afternoon, appointment started on time and the doctor was very helpful
Visited June 2023
Review titled The Elms Medical Centre
Replied on 17 October 2023
Dear Louise Charlotte Day, thank you for your feedback. We are so glad that you were seen on the same day and your consultation went well. We will pass your comments on to our Clinicians. Many thanks, Mrs. Carolyn Pimlott Website Complaints Manager
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Review titled Great GP
Rated 5 stars out of 5
by Paul Steven Whitehead - Posted on 28 June 2023
In my experience with the GP it has been very assuring knowing that this practice are looking after me by always booking my appointments and getting my prescriptions sorted asap. I have a very positive relationship with my GP. Highly recommend
Visited June 2023
Review titled The Elms Medical Centre
Replied on 17 October 2023
Dear Paul whitehead thank you for your feedback. we are pleased that you are assured we are looking after you and have a positive relationship with the GP. we look after all our patients, and we are here to help all our patients with appointments, queries and prescriptions. We will pass your comments on to the clinicians and admin staff. Thank you Mrs Carolyn Pimlott Website Complaints Manager
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Review titled Improved Practice
Rated 5 stars out of 5
by Wendy Tyrell - Posted on 29 June 2023
After attending my appointment with my GPj. I was very happy with the visit from the point of booking to the actual face to face consultation. It is sometime since visiting in person, due to the Corona virus and shortage of staff over the past few years. I was greeted by a very pleasant member of staff . It was great to see others visiting and the whole vibe seemed to be back.
Visited June 2023
Review titled The Elms Medical Centre
Replied on 17 October 2023
Dear Wendy Tyrell, thank you for your feedback. It is lovely to get positive comments as our team of Clinicians and Nurses work together to make sure our patients are getting the treatment they need. We have a strong and friendly team within the surgery and will continue to move forward. I will pass your comments to our team. Thank you once again, Carolyn Pimlott Assistant Complaints Manager
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Review titled Unprofessional
Rated 1 star out of 5
by Jeff Wood - Posted on 05 May 2023
After being on hold for 40 mins trying to get an appointment, then having to wait nearly 2 weeks for a date I could attend to then turn up for my appointment on time I was made to wait 30 mins with no explanatiion or apology for the wait, whilst waiting I witnessed a queue of 8 people at reception and all the staff were in the back chatting, the Gp I was supposed to be seeing came out of her room 3 times to attend to other Gp/nurse's patients in other rooms who were not appointed to see said Gp. All this and they have a banner outside saying " taking on new patients" It takes forever to get through on the phone, some of the staff are less than enthusiastic when they speak to you, at least give your name when answering the phone and try to sound interested in the job Place has really gone to pot these last few years
Visited May 2023
Review titled The Elms Medical Centre
Replied on 16 May 2023
Dear Mr Wood, We are sorry that you feel the need to complain regarding being on hold for 40 minutes to get and appointment and to wait nearly 2 weeks for it. We are very busy in the mornings with patients ringing in and we answer the calls as soon as possible. Our routine pre bookable appointments are booked up early so it can be two weeks later before you are seen. We have on the day appointments , which is why the telephones are so busy. Regarding your wait to see the GP, on that day we had a year 4 medical student in and the GP oversaw their clinic, we can only apologize for this and we will put a sign up to inform patients that we have medical students in the practice. For the staff chatting in the back office and patients waiting, sometimes they have to leave reception if they are dealing with an enquiry and need advise regarding this. We do tell our staff to give there names whilst on the telephone, but they will be told again regarding this. All of this will be discussed with the staff at our next Practice Meeting. If you wish to discuss this further please do not hesitate to contact the surgery. Mrs Carolyn Pimlott Website Complaints Manager.
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Review titled Great doctors
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2023
Some really good doctors but getting an appointment is too hard, some of the receptionists are awful, getting through on the phone is hard
Visited May 2023
Review titled The Elms Medical Centre
Replied on 30 May 2023
Dear patient. Thank you for your feedback, we are sorry to hear that you are struggling to get through to us on the phone, we have 2-3 receptionists on the phones in the mornings and as you can appreciate, we have a lot of patients trying to get trough to us, and it may take longer to answer. Our receptionists are here to help our patients with any queries and questions. We have regular GP's now, thank you for your comments. If you wish to discuss this further, please contact the surgery and speak to Debbie Payne Thank you Mrs Carolyn Pimlott Website Complaints Manager
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Review titled Friendly helpful practice
Rated 5 stars out of 5
by Eileen Symms - Posted on 08 April 2023
Receptionist polite and informative.. medical staff very professional and reassuring…from the Practice nurses to the Doctors.
Visited April 2023
Review titled The Elms Medical Centre
Replied on 02 May 2023
Dear Eileen Symms Thank you so much for your positive review. We will pass your comments on to our reception staff, medical staff and Practice nurses, who will appreciate your lovely comments. Many thanks. Mrs. Carolyn Pimlott Assistant Complaints Manager.
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Review titled Hopefully improving
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2023
Always struggled to get an appointment, very poor experience in recent years but my recent experience was much improved and even opened on Easter Sunday to see patients.
Visited April 2023
Review titled The Elms Medical Centre
Replied on 02 May 2023
Dear patient Thank you for your positive feedback we try and accommodate our patients with appointments as best we can and utilize Extended working hours at the weekend where patients can see a GP or a nurse. Many thanks Mrs., Carolyn Pimlott Assistant Complaints Manager