The Family Practice
Western College, Cotham Road, Bristol, Avon, BS6 6DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice nurse went above and beyond
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2025
Great service from a practice nurse Tara- she was so welcoming and calming and explained everything as she was doing it. Put me at ease and dealt with multiple issues in one appointment. Thank you Tara
Visited February 2025
Review titled The Family Practice
Replied on 21 February 2025
Thank you for taking the time to leave your feedback. It means a great deal to the team and especially any individuals involved. I am delighted that you had a good experience - we are lucky to have a really good team here. Kind Regards, Kathy Turner Business Manager
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Review titled Very good service
Rated 5 stars out of 5
by Carrie Kingston - Posted on 07 February 2025
From the initial contact on the call (they held my number in the queue), listening to my request for a blood test, speaking to the GP, having the bloods taken and finished 5minutes after my appointment time, I was delighted and felt listened to and heard and fully supported in every way. Thank you!
Visited February 2025
Review titled The Family Practice
Replied on 07 February 2025
Thank you for leaving your review - I shall pass it on to the team who I know will be very appreciative. We really try to get it right for patients at every step of the way and I'm delighted that this is the case for you. Thank you for your kind comments. Kind Regards, Kathy Turner Business Manager
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Review titled Superb in every way
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
I saw a Doctor a week ago today about one issue and another Doctor this afternoon about another issue. The Receptionists were extremely kind and efficient and provided me with same day appointments. Both Doctors were very understanding and extremely thorough and reassuring. Further/ necessary tests have been arranged/ undertaken without delay. I felt able to discuss very private matters with ease, and clear about the Doctors’ diagnoses and the reasons for them. I have complete trust and confidence in both Doctors and everyone else I have come into contact with at the Practice. I am really grateful. Thank you!
Visited September 2024
Review titled The Family Practice
Replied on 11 September 2024
Thank you so much for your review. Your kind comments will mean a great deal to the team and I have already shared them. We work hard here to try to provide the right care for our patients and I am very pleased that you have benefited from this. Kind Regards, Kathy Turner Business Manager
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Review titled detailed phonecall
Rated 5 stars out of 5
by diana Bruce - Posted on 23 August 2024
The doctor gave me plenty of time to discuss my problems. She was clear about my test results without being alarmist and considered all the knock-on effects of possible treatments.
Visited August 2024
Review titled The Family Practice
Replied on 02 September 2024
Thank you for your review. I am pleased that you had such a positive experience at what is obviously a time of concern for you. I wish you all the very best for your forward treatment. Kind Regards, Kathy Turner Business Manager
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Review titled Great Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Just wanted to say a big thank you to the member of staff that was on the reception desk this morning ( 9:15am - 26/7/24) They were kind , compassionate and provided solutions that enabled me to book an appointment with a doctor - despite a potential number of IT challenges / booking procedures Thank you again for seeing me as an individual and not just another patient
Visited July 2024
Review titled The Family Practice
Replied on 26 July 2024
Thank you very much for taking the time to leave such a lovely review. I have just been downstairs to congratulate him and your kind comments were very much appreciated. We are lucky to have a team that really tries very hard to make sure our patients get the best care possible. Kind Regards Kathy Turner Business Manager
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Review titled Exceptional GP
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
I was seen recently by a GP at The Family Practice and had to leave feedback. His active listening, knowledge and compassion in diagnosing and offering treatment has honestly transformed my quality of life with the problems I was having. I will always be grateful to him. He represents the best of the NHS in my view. Thankyou Dr for your hard work and professionalism.
Visited June 2024
Review titled The Family Practice
Replied on 08 August 2024
Thank you for taking the time to leave your review which I have already shared with the team. I know how much they appreciate it! There is much negative press around at the moment and it is important to remember that at the heart of it is a team that cares deeply about its patients and wants to do the very best for them despite the increasingly difficult circumstances. Thank you for your kind words. Kathy Turner Business Manager
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Review titled Kind and caring
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
I visited the Practice and was politely welcomed by the receptionist, who was very pleasant. The doctor who attended me was really lovely. She listened carefully, explained everything she needed to do and undertook the examination with care, asking me all along if I was ok.
Visited April 2024
Review titled The Family Practice
Replied on 15 April 2024
Thank you for taking the time to leave your review. I am pleased that everything went well and that you felt comfortable with how the appointment went. We are lucky to have such a good team here. Kind Regards, Kathy Turner Business Manager
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Review titled Treatment room
Rated 5 stars out of 5
by Richard Pattinson - Posted on 12 March 2024
Friendly , professional and punctual. It was a good idea to call my wife and me at the same time. The person who took our blood. She was very friendly.
Visited March 2024
Review titled The Family Practice
Replied on 12 March 2024
Thank you for taking the time to leave your feedback. I am so pleased that you had a good experience and I'll definitely pass on your feedback. We are very lucky to have such a good team working with us. Kind Regards, Kathy Turner Business Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
With a potentially serious condition I obtained an appointment on the same day and saw an excellent GP who organised some tests with the nurses immediately. Feel in very competent hands.
Visited March 2024
Review titled The Family Practice
Replied on 11 March 2024
Thank you for taking the time to leave your feedback - especially at a time when you must have concerns of your own. I am delighted that you are pleased with our service - we work hard to ensure that people are seen according to their needs and that it worked so well for you. I wish you a speedy recovery. Kind Regards Kathy Turner Business Manager
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Review titled Great Experience with Specific GP
Rated 4 stars out of 5
by Emily - Posted on 22 March 2024
Our 21 month old son had a chronic condition that suddenly became painful. Reception staff were able to book an appointment a few hours later for us with the GP. However, the GP reviewed his list and the details of the appointment, and called asking if we could come any sooner because it seemed more urgent. We were able to come in, he quickly saw us and determined that we needed to go to the emergency department to meet with the paediatric surgical team there for evaluation and potential emergency surgery. He quickly and calmly communicated details to us, as well as called ahead to give the emergency department our details and provided us with a letter containing all clinical information and his evaluation. This gave us reassurance on next steps and allowed us to be seen efficiently once we arrived in the emergency department. The issue ended up spontaneously resolving upon examination, but the GP's quick, assuring guidance and proactive steps made us feel in control of all potential outcomes and calm throughout the events of the day. We really appreciate the care he took in looking after our son and making us feel informed!
Visited March 2024
Review titled The Family Practice
Replied on 22 March 2024
Thank you for taking the time to leave your feedback after what was obviously a very stressful time for you. I am glad that we were able to sort things in an efficient and reassuring way for you and I hope that your son is on the mend now. We have systems in place to make sure that everyone is seen according to need. I will make sure that your feedback is passed on and I know that it will be appreciated. Kind Regards, Kathy Turner Business Manager